1. the pre-check-in process was a bit confusing to me, as I didn't receive 'online check-in' email, but I got message asking me to follow the online check-in email... In the end it was fine, but it could be improved 2. the duvet quality is not good, the down/feature filled in the duvet were not evenly distributed, causing some parts of duvet is much thinner than the other (not only in my room. my colleague said the same in their rooms), which caused some uncomfortable sleep to me

1. Location! Location! Location! It's very close to the office I need to go, right next to the metro station "Bank" 2. Good value for money, especially compared with the accommodations close-by, I couldn't really believe it when I reserved it 3. very comfy for business/single travellers, with all the facilities you need, like kitchen stuff, desk...

Stayed in May 2024

We arrived before check-in at 3 pm and there was no option for storing luggage. The only option was at another of their properties which was an 18-min drive away. They had a full kitchen but no coffeemaker. We bought our own cafetière that we didn’t need as we already have one at home. You had to take out your own garbage but there were no bathroom bin liners - we bought those too as well as paper towels. We stayed 7 days and we had to ask for the room to be cleaned once. But everything felt like a “big ask”, including when we requested a second key card as we were traveling for business and had separate schedules. Basically, for a serviced apartment, the service could have been a bit better.

The building was beautiful and the apartment was really spacious. Location was also excellent.

Stayed in May 2024

Advertised as air conditioned - heater and fan setting NO cooling and it was a hot couple of days in London.

Stayed in May 2024

I didn't like that the building is located in a very small deadend street which can be scary when you go back home late by yourself. I was in a ground-floor studio with a view close to a bar. People were drinking outside and they could see me quite clearly, which was a bit annoying in the late afternoon, but at least the studio is very well soundproofed so I couldn't hear them.

The location is really nice, in a business area, close to Monument and Bank station. The studio was clean, spacious and well equiped. It felt like home! And the staff was lovely.

Stayed in May 2024

Could be a little better equipped for travellers who want to dine in.

The location was amazing, close to everything.

Stayed in May 2024

Location

Stayed in May 2024

We were there on a Saturday night and local conveniences closed very early. That's not a fault of the hotel, just the nature of the area. Seems more geared up for business travellers than tourists.

We stayed for just one night. The place seems set up for people that stay for longer - kitchen faculties, cooking implements, etc. If you are staying in London for a longer period of time, then this could be a good place to stay.

Stayed in April 2024

Poor service office

Location, room

Stayed in May 2024

I could open windows!

They had natural materials for bedding and not polyester, which feels hot and uncomfortable. Simple, unpretentious. There were even a couple of holes in the duvet cover. Not wasteful! Good value for money.

Stayed in April 2024

The property was comfortable, light, airy, with lovely high ceilings.

Stayed in May 2024

curtains did not close / there was a big wet patch outside the shower room

Stayed in April 2024

Staff were well informed and welcoming. Location is fantasticly convenient and rooms are of a great size and fitting.

Stayed in April 2024

The people at reception didn’t even greet or react to a greeting when you entered or left, very rude

Nice and comfortabel appartment, perfect location. They even provided the ingredients for breakfast: eggs, bread, juice, fruit, cereal: very thoughtful!

Stayed in April 2024

Very clean and excellent location, tube station is only a 5 minute or so walk away, check in and out was super easy! Would defo stay again!

Stayed in March 2024

Bed was not comfortable as springs were old and noisy and was on a slope. No hot water one day but was fixed by the evening.

Great location, clean and quiet.

Stayed in April 2024

Great location and good sized, well equipped rooms

Stayed in April 2024

Received email to check in just before 3pm, until then I wasn't sure how to. Shower was on the cold side.

Great location. Clean room. Actually very quiet given how central it was. Everything you needed was there.

Stayed in April 2024

The mattress is a little thin so the bed isn't as comfortable as it could be. On one day there was no hot water for the shower, I left a note at reception and it didn't happen again.

The location was fantastic and excellent value for money. The place was kept very clean and the kitchen was in very good working order. Staff were friendly and helpful.

Stayed in March 2024

Bad mattress, needs to be replaced. Carpet stained in places, needs to be cleaned or replaced. Microwave didn't work.

Another guest opened the door for me and a staff member gave me the keys after the room was cleaned.

Stayed in April 2024

Bed can be better

Location and room size

Stayed in March 2024

The toilet flush in room 18 is broken and need replacing.

Wonderfully located for work and very quiet despite being in the middle of the City.

Stayed in April 2024

Hot. Windows opened but lots of noise outside

V good location, easy access

Stayed in April 2024

Basement apartment was a bit stuffy

Comfort and facilities

Stayed in April 2024

Owners didn't respond promptly to my emails (two sent before I travelled) as I'd hoped to check-in earlier. Directions/map on the Booking.com app weren't helpful.

Excellent location, and well appointed clean studio. Friendly receptionist.

Stayed in March 2024