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Reviews of AA Sunderland North

The Green, Sunderland, SR5 2HY, United Kingdom

#7 of 8 B&Bs and Inns in Sunderland

Guests' Choice

Review score

Based on 239 hotel reviews

6.3

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.0

  • Location

    7.2

  • Facilities

    7.1

  • Staff

    7.1

  • Value for money

    7.2

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 15 April 2024

    6.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 7 nights
    • Submitted via mobile

    Could have be3n much much cleaner. Id fix this of you can.

    Stayed in April 2024

  • Reviewed: 17 February 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Location good Staff present plenty of shops around

    Stayed in February 2024

  • Reviewed: 24 September 2023

    7.0
    Convenient for what we wanted it for, location etc
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Light on sensor in hallway. always coming on. but I understand why it was needed

    Location brilliant

    Stayed in September 2023

  • Reviewed: 8 September 2023

    6.0
    Don't pay the deposit you'll not see that again
    • Business trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 6 nights
    • Submitted via mobile

    Am still waiting for my deposit back and I cancelled my second stay and still not refunded for this

    Stayed in August 2023

  • Reviewed: 12 August 2023

    5.0
    Good for a night if you don't mind a lot of discomfort
    • Leisure trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The bed was so uncomfortable I had to sleep on the floor

    The space was clean

    Stayed in July 2023

  • Reviewed: 2 August 2023

    7.0
    Good value, lovely staff. Can’t complain !
    • Business trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Price

    Stayed in July 2023

  • Reviewed: 18 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Bad mattress. I think that was also the major complaints from people. I had to sleep on the floor. Old bed, old bedsheet, very soft bed.......

    Neatness

    Stayed in July 2023

  • Reviewed: 17 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The parking was a little out the way

    Quick easy check in

    Stayed in July 2023

  • Reviewed: 3 May 2023

    7.0
    Easily accessible, available and affordable. )
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Availability and cost.

    The place came handy for me that night.

    Stayed in April 2023

  • Reviewed: 21 March 2023

    7.0
    ok
    • Business trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 2 nights

    I checked out 4 weeks ago, still waiting for my security deposit back. i waited hours for the code to be sent so i could get in.

    Stayed in February 2023

  • Reviewed: 1 November 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    the separate bathrooms and kitchen , as well as if not being very well sign posted and room was not ready for check in time

    it was close to shops such as Greg’s and subway as well as bus stops right outside

    Stayed in October 2022

  • Reviewed: 7 October 2022

    5.0
    Passable
    • People with friends
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The difficulty of locating the apartment Responsiveness of the staff Being deceptive about the security deposit

    Firstly, there is a hidden security deposit that's not listed until one has paid for reservation. Reservation fee is not refundable. Secondly, security deposit is to be refunded 7days after check out. In my case, it's past 7days and I'm yet to get a refund. Thirdly, one of the managers gave a wrong security code to the main entrance... Talking about the main entrance, it is difficult to locate. Staff is not responsive as they ought to.

    Stayed in September 2022

  • Reviewed: 20 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    It took other a month to get deposit back....had to keep messaging....this should be done straight away

    Cheap...value for money

    Stayed in May 2022

  • Reviewed: 5 June 2022

    5.0
    wouldn’t recommend and wouldn’t use again
    • Leisure trip
    • People with friends
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    it was very basic for the price charged we were supposed to be able to check in at 2-30 it was 3-40 before we got into the room they wanted a £300 security deposit which is an extortionate amount feel they took advantage of lack of places to stay due to concert

    it was close to stadium we were going to

    Stayed in June 2022

  • Reviewed: 30 May 2022

    5.0
    If you looking to spend low money may the place , but at the end you get what you pay for.
    • Business trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Internet , mattress really old ( not comfortable)

    Big bedroom

    Stayed in May 2022

  • Reviewed: 15 May 2022

    7.0
    It may be not a high standard but definitely acceptable for that price :)
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 2 nights

    There was no way to contact them before the stay. Not answering on booking, not answering emails or text messages sent to their phone. It got me scared and unsure if I had a place to sleep or not (especially after reading some of the earlier opinions). Fortunately, they contacted me a few hours before my check-in and since then it was much easier to stay in touch. They were slightly late with paying back the deposit but I got it back after contacting them so all was good after all.

    Good price. Helpful staff during the stay. Rather clean except for some dishes in the kitchen. Working WiFi. No problem with noise or other guests.

    Stayed in April 2022

  • Reviewed: 9 April 2022

    7.0
    Ok
    • Business trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    WiFi inside the room not at all good.kitchen and bathroom not cleaned every day.one of the bathroom tissue paper was missing full day

    Location is near my office

    Stayed in April 2022

  • Reviewed: 3 April 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Other guests. Noisy and banging lots early hours. Not the accomodations fault.

    Ideal for a night away. 25minute walk or 10 Min taxi into town.

    Stayed in April 2022

  • Reviewed: 19 March 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Perfect for me other than music from one room. But it was not played till late so not a big issue.

    Want can I say it's basic but that's what your paying for.

    Stayed in March 2022

  • Reviewed: 26 October 2021

    6.0
    A quiet night.
    • Business trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    A wide screen TV that had a remote control. Thee one in the room wouldn't work, consequently.

    The staff (Agustina & Jordan) were very helpful over the phone. It needs to be made clear that the room key is effectively a key safe and explicit instructions need to be issued when paument is made. I wasted half an hour trying to call them.

    Stayed in October 2021

  • Reviewed: 29 September 2021

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Front door was broke and 1 of room doors had been kicked of its hinges

    Clean room

    Stayed in September 2021

  • Reviewed: 2 September 2021

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    No body got in touch we me regarding address and key code for entry- very unprofessional, also the bed in room 4 is absolutely knackered and very uncomfortable, apart from that 👍🏻.

    Nice and new bathrooms, overall clean and tidy, nice big tv and very roomy.

    Stayed in August 2021

  • Reviewed: 23 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Too expensive.

    Good location, nice neighbourhood and all clean.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    1.0
    Don't pay deposit prior ,checking with the host present NO DEPOSIT required on another Website
    • Business trip
    • Solo traveller
    • Double Room with Shared Bathroom
    • Stayed 1 night

    I booked via booking.com and received confirmation email and i arrived within the timescale and thee was no way identifying the property number I telephoned the property contact on number provided 6 times but no one picks up I complained to booking.com who would try to contact the host. It was quite warm evening which was causing concerning medical issues The host eventually contacted me whilst i was let in by another guest and informed that i need to Pay the £50 DEPOSIT and was concerned that i was in the communal part of the property without paying the Deposit I told her 10 times that I would pay the deposit if they could check the property with me as damage was already visible in the communal part (Kitchen) and it was interesting their no picture from of the front door or view of the garden I did not surprise pictures of both were not displayed as both needed to lot of time and effort to make it look habitable I attach picture I ask you to read others review comments on the reimbursement of Deposit before booking this property. it is totally wrong to take deposit WITHOUT CHECKING THE PROPERTY as you will not be able to verify WHO did the damage

    NOTHING SHOCKING EXPERIENCE

    Stayed in May 2024

Showing 1 – 25

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