food on my 2nd morning was only luke warm and I went to breakfast near to start time 8am. There was plenty of different tea bag flavours but no mint tea ( although I didn't ask so don't know if I could have had them). No bins near cereal station to put empty cereal packs or tea bags. No consistency by staff - my first morning I asked the young member of staff if she wanted my room number, she said no and explained it was self service. The 2nd morning I sat down and then a member of staff came and asked my room number. Tables were not being cleared away efficiently either. Disappointed leisure facilities have closed, as stayed here years ago when my son was little and a pool was a bonus.

Breakfast choice was good, Front of house staff friendly, Nice view from room, although I didn't request a sea view I did have one, for no extra supplement.

Stayed in May 2024

The room was very hot despite the window being wide open all night (and it wasn't a warm day, probably around 18 degrees outside). We turned the radiator off but there was a water pipe that remained hot.

The staff were very friendly and helpful and really made our stay very pleasant. The breakfast was excellent. The room was clean and comfortable.

Stayed in May 2024

Location

Stayed in May 2024

Called ahead about cot the day before, and asked at check in but wasn’t there, then had to hunt down a sheet for it. It’s really hot in there, even with window open and fan on in May! Told breakfast was 7am when I booked and prepaid- it was 8am.

Great breakfast, nice room, lovely reception staff.

Stayed in May 2024

The smell of marijuana around the entrance and the side of the building was not a pleasant introduction to the property.

A perfectly acceptable hotel, it was good value and wouldn't have a problem staying there again.

Stayed in April 2024

A bit tired in need of some redecorating. Curtains shabby and room very warm all the time so night time it was a bit too warm for us even with the window open at end of April.

Very good place to stay staff friendly

Stayed in April 2024

Corridors and room doors had very tired appearance although signs indicated that upgrade works are underway. Disappointed by the view out of the window.

Comfortable room with the hotel facing the sea front. Good breakfast selection.

Stayed in April 2024

Outside needs updated, better hotel than appears

On beach, close to care home visiting relatives

Stayed in February 2024

No children's menu in the bar , I split an adults meal between the kids which seemed to work well

Location was lovely, there was a Seaview from our room. Exterior a little tired but indoors lovely

Stayed in April 2024

Building looks very tired on the outside although the inside was surprisingly good. Struggled to get hot water in the shower, had to leave taps running for 10 minutes before water started to warm. The restaurant was closed which was disappointing as this was not stated anywhere. Had to chase down menus at the bar surely these could be readily available? Also this is in April and cold, rooms too hot and needed window open all night. For a Best Western it was not up to their usual standard but also appreciate it is off season.

Had electric car charging which was a nice surprise. Easy to access and lots of parking.

Stayed in April 2024

The exterior looks awful! Not the greatest of introductions to the hotel. Looks like an old council building that’s been condemned. Extra charge for dog which wasn’t clear.

Big, comfy rooms, nice staff, next to beach.

Stayed in March 2024

Sausages didn’t taste cooked in the middle, couldn’t eat them. Everything else was good

Staff extremely helpful and friendly

Stayed in March 2024

Light switches confusing! Breakfast too expensive @£11.95.

Packet of Maltesers most appreciated. Also bottle of water and 2 soft drinks. Welcome letter.

Stayed in March 2024

Need to get the swimming pool up and running again.

The hotel is being revamped which is really great news. The staff were friendly and the breakfast was good.

Stayed in December 2023

N/A

The hotel was absolutely amazing, the exterior don't match the interior which is amazing. The outside looks like it needs updating looks like council block from "only fools and horses"but the inside is a classy hotel the staff are attentive. Can't comment on breakfast as I choose not to eat but the bed was comfortable amazing high quality nice big TV.. room with a view that's is priceless... exceptional clean

Stayed in March 2024

Could do with a snooker or pool table

Service with a smile

Stayed in March 2024

The evening meal.

Comfortable bed, room has been improved since visit last year. Choice at breakfast was good. Lovely staff on reception. Parking available. Location by the sea.

Stayed in March 2024

I was appalled by the dinner arrangements. Dinner was served in the bar where guests had GB news and Nigel Farage inflicted on them while they ate. Guests should not have to listen to biased extremist right wing propaganda and my opinion of Best western (and my likelihood of returning to this hotel chain) has reduced as a result of this situation

room was clean and well appointed. Breakfasts in the restaurant were very tasty and quickly served

Stayed in March 2024

Hotel was undergoing a refurb.. Electric car charge did not work which we were not expecting to use... was just a disappointment after plugging in for the night

Friendly staff, comfortable bed, good breakfast. Room was cosy and warm

Stayed in March 2024

Theresa on reception was very attentive and helpful giving us ideas for things happening in the local area. Bar well stocked and the lady at the bar made a mean latte. Pleasant and comfortable room with ample free parking. Beachside location

Stayed in March 2024

This review has been hidden because it doesn't meet our guidelines.

Nothing to say

Good staff

Stayed in February 2024

The hotel needs a bit more love in terms of the condition & finish of the corridors e.g. doors and the room decoration which are showing their age.

Very pleasant reception, lounge and bar area and decent breakfast provided. Comfortable beds and great location just next to the promenade.

Stayed in February 2024

Breakfast was not worth the cost and i only had it the first morning, i then purchased elsewhere as i was working and needed a good breakfast, trying to check out early on the morning was bad, i had to call the number as even though i shouted (as per note left on the reception desk) the member of staff was too busy watching football.... loudly, then when he finally came he then left me to let someone in and had a chat before finally allowing me to check out.... it caused me to be late for work so i will not be staying again.

Bed was comfortable, check in was easy, parking was easy and hotel had a lift

Stayed in December 2023