145 Heol Tawe, Abercraf, SA9 1XS, United Kingdom
#7 of 7 hotels in Abercraf
Guests' ChoiceBased on 30 B&B reviews
6.3Cleanliness
7.0
Comfort
7.3
Location
8.0
Facilities
6.6
Staff
7.8
Value for money
6.2
Free WiFi
2.5
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Showing 1 – 25
Reviewed: 7 May 2024
Jessica
United KingdomBathroom was poor. Manager at the restaurant was very rude. Whilst he fixed an issue with our food order (they gave us the wrong order - we understood the error and mistakes happen in a busy restaurant) - he blamed us for the error which was not our fault and repeatedly challenged on it despite explaining the scenario. We showed the waitress the specials menu we were ordering from. When we said we had already waited 45 - 50 min for our food and were concerned about how much longer it might take to rectify, he just said food usually takes an hour (as if that’s an excuse). He was rude delivering the food to the table. He made a point of specifying that the order should be changed on the bill when we made payment and whilst we had the good grace to say thank you for resolving the issue, he never once apologised for it and left us with the impression he blamed us when it was not our error. It’s such a shame as the food is good generally and the other staff are great and we appreciate he did have to have our order prepared again.
Convenient stay and good value for money
Stayed in May 2024
Reviewed: 13 April 2024
Stuart
United KingdomWe booked 3 double rooms at the hotel. Two of the rooms were OK, however the 3rd room where my friend stayed, he found that in the bathroom, the toilet seat was missing and was on the floor next to the toilet. As far as I know he has reported this to the hotel.
The location of the hotel was great for what we needed.
Stayed in April 2024
Reviewed: 6 March 2024
Karen
United KingdomThe bathrooms could use some refurbishment and better water pressure
The staff and location are great.
Stayed in March 2024
Reviewed: 29 January 2024
Paul
United Kingdomroom only had two sockets no where near the bed
staff and location
Stayed in January 2024
Reviewed: 28 November 2023
Maddams
United KingdomShowers insufficient hot water
Clean room, helpful staff phoned to arrange key location for late check in
Stayed in November 2023
Reviewed: 27 November 2023
Fiona
United KingdomRather tired accommodation in need of an upgrade, particularly due to mould/condensation. Concerning that items such as fire extinguisher, electrical items etc appeared well overdue testing dates, and some (TV and heater) didn't actually work properly and were also very unclean - overall, felt a little unsafe and in need of renovation. Towels and bedding also rather worn - definitely needs some work, especially given the price. There's potential here with the location, hopefully it can be used.
No frills accommodation with on-site parking and pub across the road. Probably fine for a night if you're going out walking and aren't bothered about home comforts / just want something basic.
Stayed in November 2023
Reviewed: 23 September 2023
Chris
United KingdomThe bathroom was damp, cold and in desperate need of attention and updating. The shower was appalling and dribbled out. Bare wires visible in the room, a Tiny tv, and not much else. Breakfast not included and for the £90. This was over priced
The room was Ok. Quite small but clean and dry.
Stayed in September 2023
Reviewed: 28 August 2023
Mauro
UKThere was no kettle for the tea. Some pillows didn't have pillow cases. The bathroom wasn't as clean as it should.
Stayed in August 2023
Reviewed: 29 April 2024
Farnworth
United KingdomThe staff was very helpful an the food was amazing 😍
Stayed in April 2024
Reviewed: 27 April 2024
Jason
United KingdomHeater in room didn't work , informed member of staff so it will be sorted for future guests Shower water pressure wasn't very good but managed.
Staff were frendly and food was good. Room was clean.
Stayed in April 2024
Reviewed: 14 April 2024
Tina
United KingdomEverything
Had to be moved to the flag and lamb because of a leak. It is owned by the same person, he left a man who had come for an interview to run the pub by himself. It closed at 6.30 pm and they had to leave the fire door ajar with a rock so we could get in later, we were the only people there. There was no breakfast in the morning, absolutely disgusting.
Stayed in April 2024
Reviewed: 10 April 2024
Howard
United KingdomThere wasn't anything we didn't like, great value and I wish the owners every success as they deserve it. As we stayed out of season there was no breakfast in the morning (which we knew before the booking) if we had of pushed it I think they would have opened the kitchens for breakfast but as they were only three of us staying this would have really been unfair to them.
A great warm welcome, accommodation just opposite across the quiet road. The rooms are very clean, tidy and comfortable, they are even checked again before you are allowed in. A must to book an evening table for food as once you have experienced the food/hospitality you will know why the locals eat there. A great menu with great classics and some tasty Indian items - large portions, good quality and value for money.
Stayed in March 2024
Reviewed: 31 March 2024
Josh
United KingdomLack of staf
View and bed
Stayed in March 2024
Reviewed: 2 March 2024
Lisa
United KingdomNeed new beds and sort the bathroom out taps hard to turn off and the shower . Toilet does not flush properly
Stayed in March 2024
Reviewed: 28 January 2024
Oliver
United KingdomThe room had an odour of sewage due to the flushing mechanism on the toilet. This was extremely noticeable when entering and re entering the room.
Great location and very friendly/helpful staff
Stayed in January 2024
Reviewed: 5 December 2023
Amanda
United KingdomInitial room - heating didn't work, very dated and quite dingy. they changed room. Second room had been updated but obviously on limited means, lots needed to be finished. No hairdryer, Iron or ironing board. After calling duty manager - only to be told they had sold the Inn a year previously - I called the main line and the only staff there was a clearer (who was very helpful), she found the items for me. NO classes for water, and tiny cups. This room had the heating only full on, so baking, but warm is better than cold. No food after 4 on a Sunday.
Bar staff amenable and friendly.
Stayed in December 2023
Reviewed: 17 November 2023
Gail
United KingdomNo heating in the room so we were freezing and there was no staff on site to sort problem
The room was lovely and clean, Booked through booking .com but was charged more than it was priced
Stayed in November 2023
Reviewed: 9 November 2023
Paula
United KingdomEasy to find and very clean and welcoming. We had a late check in so we were accomodated accordingly. Great service for breakfast too
Stayed in November 2023
Reviewed: 5 November 2023
Glynn
United KingdomThe long wait for breakfast after only given 8 am to be across the road The room was very basic & cold Bathroom was very cold and fungus mushroom growing on the ceiling
Had to wait over half an hour and then only the sausage hot, had to ask for a clean cup for tea by this time it was cold and stewed
Stayed in November 2023
Reviewed: 23 October 2023
Anthony
United KingdomLots of character, great location , warm , friendly , good breakfast and would stay again
Stayed in October 2023
Reviewed: 1 September 2023
Jack
United KingdomWhen we first arrived there was no note of our booking despite speaking to the hotel manager three days prior. We then had to wait 45 mins to check into a room whilst they prepared one for us - they then took us to a room with a double bed when we specifically asked for two twin beds as we were colleagues travelling together for work. The following morning we were informed that there was no breakfast available as the chef had left for a holiday - despite being told by staff the night before that breakfast would be available at 8am. Whilst we were out of the room it wasn’t cleaned, the towels weren’t replaced, neither were the tea facilities restocked. The first time we came back to the room and found the towels hadn’t been replaced we called to reception and they apologised but the same thing happened the following day and when I called a second time I was informed that I needed to ask the hotel for a clean and fresh towels which I was not told when I arrived.
The only positive comment to this stay was the evening meal was very nice, couldn’t fault the restaurant and bar.
Stayed in September 2023
Reviewed: 28 August 2023
Jasmine
United KingdomNot a huge amount of parking. We were okay but just a reference for if it is busy
Clean and the staff were very lovely
Stayed in August 2023
Reviewed: 24 August 2023
Saroj
United KingdomThe bathroom flush made a lot of noise when used
Cleanliness and the spacious sizing of the rooms and the bathrooms
Stayed in August 2023
Reviewed: 31 October 2023
Anonymous
United KingdomBooked a double bed but was given to singles. Difficulty booking a table even though we were guests at the hotel. (Multiple attempts to book via phone prior to that evening - failed to be answered). What I will say is they did squeeze in a table and two free drinks but we had to order and eat our food fast before booked clients came in for our table.
Easy to find. Very clean.
Stayed in September 2023
Showing 1 – 25
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