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Reviews of Abercrave Inn

145 Heol Tawe, Abercraf, SA9 1XS, United Kingdom

#7 of 7 hotels in Abercraf

Guests' Choice

Review score

Based on 30 B&B reviews

6.3

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.3

  • Location

    8.0

  • Facilities

    6.6

  • Staff

    7.8

  • Value for money

    6.2

  • Free WiFi

    2.5

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Showing 1 – 25

  • Reviewed: 7 May 2024

    6.0
    Fair stay let down by manager/ owner
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was poor. Manager at the restaurant was very rude. Whilst he fixed an issue with our food order (they gave us the wrong order - we understood the error and mistakes happen in a busy restaurant) - he blamed us for the error which was not our fault and repeatedly challenged on it despite explaining the scenario. We showed the waitress the specials menu we were ordering from. When we said we had already waited 45 - 50 min for our food and were concerned about how much longer it might take to rectify, he just said food usually takes an hour (as if that’s an excuse). He was rude delivering the food to the table. He made a point of specifying that the order should be changed on the bill when we made payment and whilst we had the good grace to say thank you for resolving the issue, he never once apologised for it and left us with the impression he blamed us when it was not our error. It’s such a shame as the food is good generally and the other staff are great and we appreciate he did have to have our order prepared again.

    Convenient stay and good value for money

    Stayed in May 2024

  • Reviewed: 13 April 2024

    6.0
    The location was good, and easy to locate.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    We booked 3 double rooms at the hotel. Two of the rooms were OK, however the 3rd room where my friend stayed, he found that in the bathroom, the toilet seat was missing and was on the floor next to the toilet. As far as I know he has reported this to the hotel.

    The location of the hotel was great for what we needed.

    Stayed in April 2024

  • Reviewed: 6 March 2024

    7.0
    Not a bad little stay
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathrooms could use some refurbishment and better water pressure

    The staff and location are great.

    Stayed in March 2024

  • Reviewed: 29 January 2024

    5.0
    Passable
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night

    room only had two sockets no where near the bed

    staff and location

    Stayed in January 2024

  • Reviewed: 28 November 2023

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Showers insufficient hot water

    Clean room, helpful staff phoned to arrange key location for late check in

    Stayed in November 2023

  • Reviewed: 27 November 2023

    5.0
    Basic and in need of renovation
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Rather tired accommodation in need of an upgrade, particularly due to mould/condensation. Concerning that items such as fire extinguisher, electrical items etc appeared well overdue testing dates, and some (TV and heater) didn't actually work properly and were also very unclean - overall, felt a little unsafe and in need of renovation. Towels and bedding also rather worn - definitely needs some work, especially given the price. There's potential here with the location, hopefully it can be used.

    No frills accommodation with on-site parking and pub across the road. Probably fine for a night if you're going out walking and aren't bothered about home comforts / just want something basic.

    Stayed in November 2023

  • Reviewed: 23 September 2023

    5.0
    Overpriced for small room. Coukd do a lot better
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was damp, cold and in desperate need of attention and updating. The shower was appalling and dribbled out. Bare wires visible in the room, a Tiny tv, and not much else. Breakfast not included and for the £90. This was over priced

    The room was Ok. Quite small but clean and dry.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    There was no kettle for the tea. Some pillows didn't have pillow cases. The bathroom wasn't as clean as it should.

    Stayed in August 2023

  • Reviewed: 29 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was very helpful an the food was amazing 😍

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Heater in room didn't work , informed member of staff so it will be sorted for future guests Shower water pressure wasn't very good but managed.

    Staff were frendly and food was good. Room was clean.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    1.0
    No one should have to stay in this place. Felt very unsafe , the fire door was left open with a rock so we could get bac
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Had to be moved to the flag and lamb because of a leak. It is owned by the same person, he left a man who had come for an interview to run the pub by himself. It closed at 6.30 pm and they had to leave the fire door ajar with a rock so we could get in later, we were the only people there. There was no breakfast in the morning, absolutely disgusting.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    Lovely, would definitely stay there again as a base for visits to this part of Wales.
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night

    There wasn't anything we didn't like, great value and I wish the owners every success as they deserve it. As we stayed out of season there was no breakfast in the morning (which we knew before the booking) if we had of pushed it I think they would have opened the kitchens for breakfast but as they were only three of us staying this would have really been unfair to them.

    A great warm welcome, accommodation just opposite across the quiet road. The rooms are very clean, tidy and comfortable, they are even checked again before you are allowed in. A must to book an evening table for food as once you have experienced the food/hospitality you will know why the locals eat there. A great menu with great classics and some tasty Indian items - large portions, good quality and value for money.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lack of staf

    View and bed

    Stayed in March 2024

  • Reviewed: 2 March 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Need new beds and sort the bathroom out taps hard to turn off and the shower . Toilet does not flush properly

    Stayed in March 2024

  • Reviewed: 28 January 2024

    4.0
    Great location and staff, facilities lacking and very thin walls. The rooms could dould do with a refresh for the price.
    • Business trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room had an odour of sewage due to the flushing mechanism on the toilet. This was extremely noticeable when entering and re entering the room.

    Great location and very friendly/helpful staff

    Stayed in January 2024

  • Reviewed: 5 December 2023

    3.0
    Dated and tired Inn, expensive for facilities. Short of Staff, finishing details need completing.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Initial room - heating didn't work, very dated and quite dingy. they changed room. Second room had been updated but obviously on limited means, lots needed to be finished. No hairdryer, Iron or ironing board. After calling duty manager - only to be told they had sold the Inn a year previously - I called the main line and the only staff there was a clearer (who was very helpful), she found the items for me. NO classes for water, and tiny cups. This room had the heating only full on, so baking, but warm is better than cold. No food after 4 on a Sunday.

    Bar staff amenable and friendly.

    Stayed in December 2023

  • Reviewed: 17 November 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No heating in the room so we were freezing and there was no staff on site to sort problem

    The room was lovely and clean, Booked through booking .com but was charged more than it was priced

    Stayed in November 2023

  • Reviewed: 9 November 2023

    9.0
    Superb
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Easy to find and very clean and welcoming. We had a late check in so we were accomodated accordingly. Great service for breakfast too

    Stayed in November 2023

  • Reviewed: 5 November 2023

    4.0
    Been there never to return
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The long wait for breakfast after only given 8 am to be across the road The room was very basic & cold Bathroom was very cold and fungus mushroom growing on the ceiling

    Had to wait over half an hour and then only the sausage hot, had to ask for a clean cup for tea by this time it was cold and stewed

    Stayed in November 2023

  • Reviewed: 23 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lots of character, great location , warm , friendly , good breakfast and would stay again

    Stayed in October 2023

  • Reviewed: 1 September 2023

    4.0
    Disappointing and not worth the money
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    When we first arrived there was no note of our booking despite speaking to the hotel manager three days prior. We then had to wait 45 mins to check into a room whilst they prepared one for us - they then took us to a room with a double bed when we specifically asked for two twin beds as we were colleagues travelling together for work. The following morning we were informed that there was no breakfast available as the chef had left for a holiday - despite being told by staff the night before that breakfast would be available at 8am. Whilst we were out of the room it wasn’t cleaned, the towels weren’t replaced, neither were the tea facilities restocked. The first time we came back to the room and found the towels hadn’t been replaced we called to reception and they apologised but the same thing happened the following day and when I called a second time I was informed that I needed to ask the hotel for a clean and fresh towels which I was not told when I arrived.

    The only positive comment to this stay was the evening meal was very nice, couldn’t fault the restaurant and bar.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    8.0
    Lovely stay
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not a huge amount of parking. We were okay but just a reference for if it is busy

    Clean and the staff were very lovely

    Stayed in August 2023

  • Reviewed: 24 August 2023

    10
    Good value for money
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom flush made a lot of noise when used

    Cleanliness and the spacious sizing of the rooms and the bathrooms

    Stayed in August 2023

  • Reviewed: 31 October 2023

    6.0
    They obviously have a great local reputation for food in the restaurant but they appear to treat one night stayers like
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Booked a double bed but was given to singles. Difficulty booking a table even though we were guests at the hotel. (Multiple attempts to book via phone prior to that evening - failed to be answered). What I will say is they did squeeze in a table and two free drinks but we had to order and eat our food fast before booked clients came in for our table.

    Easy to find. Very clean.

    Stayed in September 2023

Showing 1 – 25

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