That everything was dirty

Just really gross and dirty. I know it was cheap, but there are standards! Christ, avoid this place

Stayed in May 2024

The bedding was dirty. Some of the pillows were very smelly with mice nibbled areas. All floor areas were dirty, there had been no vacuuming or cleaning done. A basket with condiments and tea and coffee was kindly left for us, but the items felt tacky and upon closer inspection we found items at the bottom that mice had been nibbling. It was obvious that most of the furnishings had been stored somewhere damp where vermin were present !

The location was good

Stayed in April 2024

Longer stay please

Thankyou for everything

Stayed in September 2023

First, the accommodation is not at the location indicated on the listing/map, its about half a mile further away from Dartmouth at Norton Park. Other accommodation providers at Norton Park have manged to accurately identify their location. However, “Travel Marvel” have positioned their location in close proximity to a supermarket and regular bus route. Whereas Norton Park is outside the town. That matters because you can’t walk to Dartmouth from here, there’s no pavements which makes it VERY DANGEROUS. There is a bus, 92 - Totnes to Dartmouth but it comes very infrequently – like every 2 hours. No information is provided on this in the accommodation. Second the quality of the accommodation is dreadful. None of the photos in the listing are reflective of the accommodation we stayed in. Its damp, it smells, it’s dirty. There was no toilet roll (would have come in handy at the end of a 4 hour drive!), none of the appliances worked, there were someone else's clothes in the wardrobe and no linen on the main bed. The accommodation was listed as sleeps 3 adults but the single “bed” had a bed stead that was shorter than the mattress. There was a welcome pack that included very random stuff like a powdered Isotonic drink and some out of date Naan Bread – no milk or useful things like that. I don’t know if the accommodation is run by a rank amateur or a scam artist but DO NOT COME TO THIS ACCOMODATION.

I’m writing this reflecting on a weekend away with utter astonishment. I have stayed in lots of different types of accommodation all over the world good and bad, but this is by some distance the worst accommodation I have ever experienced.

Stayed in August 2023

I booked a flat with one double bed and two singles, but I was given a chalet with one double bed and a settee that wasn't even a sofa bed. I also booked a flat with a private pool, there was no pool. The staff were rude when I complained. They don't seem to have any idea of the meaning of the word truth. They did finally give us a second chalet as well, but I was still down a bed and missing a pool. The bed clothes hadn't been dried properly and had been put back on the beds damp. One was ripped. We were then accused of ripping the sheet. They came into the chalet while we were out without asking our permission. Without doubt the worst holiday experience of my life.

The location, the view.

Stayed in August 2023

I truly don’t know where to start. I turned up at the address the owners advertise as their location only to find they are much farther down the road, it is my opinion that they do this to make it look like they are closer to Dartmouth than the actually are, hence deliberately misleading clients. I was met by Jimmy who was a friendly chap but in my hurry to get to Sainsbury’s (closes at 5pm) I didn’t have much time to look around. On my return from the supermarket, I was astonished to see the full horror unfold in front of my eyes. This please is, in a word filthy, I was sticking to the floor, I put down the nasty grey towels supplied to walk on, every utensil was dirty and greasy, remnants of previous victims food was in cupboards, the electric appliances should in my opinion condemned, every surface was dirty and the pots and pans where thick with rust, but worst of all the smell of damp was overwhelming, the beds (two singles) were the most horrendous thing I have ever tried to sleep on (2 singles and a double advertised) there wasn’t even pillow cases on the pillows or mattress protectors just a thin sheet. After trying to sleep (fully clothed🤮) I eventually decided that my car was the best option, so at 03.30 I moved to my car, at least I could breath there. I decided that my two night stay would last a few hours. The owners offered me another chalet the next day I didn’t want to risk it, I still can’t get the smell out of my noses and anyway, if I was given the chalet I booked all this could have been avoided. I am not a vindictive man but I urge any potential clients to book elsewhere, this place is simply a health hazard. It’s difficult to believe that after the COVID pandemic places like this still exist.

Really nothing, this place isn’t fit for human habitation

Stayed in August 2023

I booked this based on previous reviews, pictures and price, and was very surprised to discover that a 10 star review had been submitted in my name without my knowledge or consent within half-an-hour of vacating. I did contact Booking.com about this. It appears Booking.com are aware of these fake reviews and I am surprised they allow this to continue. Note, the photographs shown are not of the accommodation you will be staying in. The fake reviews and photographs really amount to mis-selling, so be advised. The cabin is really tired and in real need of some serious TLC. The shower leaks and there are tiles coming away from the wall. A flag pinned to the ceiling in the bedroom barely conceals the water damage to the ceiling. Electricity is not included in the price and has to be paid for via a meter so make sure you have some pound coins to hand. There was no mention of this prior to arrival. The bed is a back-breaker, extremely soft mattress with a hollow in the middle. The bottom line is, would we stay again and the answer would be a resounding NO! If for no other reason than the false advertising and awful nights sleep we both endured.

The location is pleasant, very quiet and peaceful. The hosts were friendly and communication prior to arrival was excellent. Everything was provided, even a couple of sachets of dog food for our four legged family member. It was light and airy. There is a dog walking area on site where bins are provided.

Stayed in June 2023

relaxing

blissful

Stayed in June 2023

All good our second home

good variety home from home cosy warm

Stayed in May 2023

WOW great weather quiet break

BRILLIANT THANKYOU

Stayed in May 2023

Firstly the main issue was the location. This property is NOT 1 mile from Dartmouth as shown on Booking.com. It is actually in a holiday park called Norton Park - this is not walkable to the town centre. We had to spend an additional £50 on taxis into Dartmouth for the wedding we were attending. Secondly this property does NOT have 1 double bed and 2 singles as advertised. It has a tiny double bed. The pictures are NOT of the actual property you will be staying in. Thirdly, this chalet was the dirtiest place I have ever had the displeasure of staying in. When you enter the stench of mould hits you in the face. The property was also covered in flies, dead and alive. The "welcome pack" was full of out of date food that other unfortunate guests had clearly left behind. The property was cluttered with dirty junk. The bedding and towels had mysterious stains on them. Fourth, I woke up on the final night to find out Helena had written a false review under my name. She did this by asking for my confirmation number and PIN code from booking.com to 'claim the money' which I naively gave her before staying at my stay. THE GOOD REVIEWS ARE ALL WRITTEN BY THE OWNER, SHE IS CALLED HELENA. Helena also does not respond to any messages regarding issues during and after the stay. Had it not been for passing out parade and other hotels being booked up we would have left in an instant.

Leaving.

Stayed in April 2023

All good thankyou very good value for money nice clean beds and towels

Great parking next to unit. Many welcome items very homely and warm. Any problems were dealt with quickly We were given 2 for the price of one. Our little home away from home. Neighbours and staff very helpful

Stayed in February 2023

All good WOULD DEFINITELY STAY AGAIN Magical spaces you would not wish to leave.

Spectacular The property which keeps on giving Thumbs upfor me A perfect place to unwind. Unforgettable experiencesHats off to them.Right price convenient location. A little piece of heaven Tranquil and well equipped. Magnificent Stunning Great hampersThankyou

Stayed in January 2023

This review has been hidden because it doesn't meet our guidelines.

All good thankyou

Nutritious plenty of great nicely presentedHot choice of various diets vegetarian meateater etc

Stayed in September 2022

All good thankyou Warm and kind hosts fell asleep in seconds units express much ambition refurbished and rethemed regularly Hosts have many strings to their bow They happen to be musicians too. Great musical welcomes birthday and anniversary songs played on request

Great lots of choice nutritious deals in town too order the night before delivered to your door

Stayed in September 2022

All good thankyou for having us. We wish we had booked longer A lovely place to relax

Splendid caring hosts and staff Easy collection method for keys Everything you need Generous welcome items Quiet nature filled natural surroundings minutes from pool and local shops naval college ferries and paddlesteamer

Stayed in September 2022

Very hard working staff lovely fresh bedding. Owners have tried very hard to continually refurbish. Such a difference from last year

SUPER FANTASTIC NICE STAFF Generous welcome packs fruit chocs and flowers Comfy slippers and bathrobesMany thoughtful touches for the traveller on the road I came to look at a boat

Stayed in August 2022

All very good thankyouWe couldnt wish for anything more Great value for money

yummy great variety plenty of choice choice of small or largemany thoughtful touches good presentation delivery to our door by friendly staff gd hygiene procedures

Stayed in August 2022

Everything. Left within the hour

nothing

Stayed in May 2022