Staff were friendly and warm on reception, however the staff behind the bar seem to lack urgency. Staff for breakfast were quite rude and unwelcoming. The room we stayed in at the school house was a little tired could do with some upgrading - we could hear the heating all night long which was irritating.

Location was stunning, the main house is beautiful. The room was comfortable and clean.

Stayed in May 2024

No lift

Grand

Stayed in May 2024

I was put on this occasion, in a annex to the hotel which seemed to be full of guests from a wedding going on, and whilst to a degree it is out of the hotels control putting a single traveller who wanted a quiet nights rest in the same space was not a good idea. The noise was dreadful when I checked in (I probably should have complained at this point but I was very tired) and again from about midnight to the early hours. This was a big negative for me. Booked a room with a bath as needed to soak and was only given a shower - small niggle.

I actually stayed at this hotel unintentionally for two nights (this being the second) and the first night booking was decent 8/10 leading me to book again. This room again was a good size and the breakfast (as much as buffet style full english can be) was decent. The restaurant was also good and the staff efficient and friendly. It's still a great hotel despite my negative comments but alas I'd not stay again on a friday night / any time there was an event going on.

Stayed in May 2024

Service in bar slow although staff worked hard Bedroom Shower area needs a little more maintenance. Shower drainage inadequate as water building up during shower. General cleaning in shower cubicle needed (black mould)

Great choice of breakfast.

Stayed in May 2024

Checking was clunky (couldn't find booking reference) and there was a fair wait.

The room was large very comfortable and parking easy, restaurant was decent and breakfast passable (buffet style full english is never going to be 'amazing' though).

Stayed in May 2024

Tea & coffee served at table instead of self serve

Good choice helpful staff

Stayed in May 2024

We had no water one evening and in the morning no shower.

The grounds

Stayed in May 2024

Spa a bit tired. Daytime bar area staff not accommodating.

Pleasant and atmospheric old property, great piano bar, decent restaurant.

Stayed in April 2024

It is a bit dated now and the jacuzzi isn't working. The staff were lovely but rushed off their feet as short staffed.

Stayed in April 2024

We bought a dog with us felt it was a big charge for a very small dog …also not enough places to dispose of poop…. After we had to move rooms because of a plumbing problem…. I couldn’t get back to use the poo bin …

Breakfast was fantastic! Lots to choose from .. Coffee was lovely

Stayed in May 2024

The area is beautiful. The food first rate, the service excellent

Stayed in April 2024

All ok

Peaceful, good food, friendly staff and service. Large room and big shower room Spa was a great bonus

Stayed in May 2024

Breakfast was self-service, staff on entry did not explain procedure. We sat down initially exception service for tea or coffee, then obtain own choice of buffet selection, which is normal. Didn't realise the whole process was help yourself. Could have been made clearer. Food although ok didn't live up to the standard of other recent experiences with Mercure Bradford or Nottingham. Watch out for the noisy crows in the rookery! All part of the experience.

Free parking, lovely location, well maintained public areas. Spa facilities, use of garden for evening drinks. Friendly reception staff. Super large bedroom and bathroom.

Stayed in May 2024

Wider menu choices in both restaurnants.

Room, restaurant, bar and location. Friendly, cheerful and helpful staff in all areas.

Stayed in May 2024

Outside noise between 11 pm - 12 am annoying, shifting bins or shunting furniture continual. Two young bar staff made mistakes on both of our drinks and throwing bottles into bin whilst wanting to sit quietly. Evening meal in restaurant Risotto very salty, no offer of deducting from our Bill, breakfast no replenishment of uncut bread both days and no ordinary tea bags in our room, left the drawer open on the first morning, maybe forget to come back!

Our Bed Room was clean. Breakfast choice average.

Stayed in May 2024

Juccusie not working.

Pleasant surroundings

Stayed in April 2024

leisure facilities are a little ‘tired’

beautiful location

Stayed in May 2024

Glasses on grass in the morning should have been cleared as should the ashtrays and dirty items on the tables. Very disappointed that no water in the room and charged £8 for some just to take tablets with, would have been happy with tap water but not safe to drink from the bathroom. Also a cheerful greeting on arrival would be nice.

The spa was very good. Hotel rooms very clean. Breakfast good and lady seating at breakfast excellent friendly & welcoming.

Stayed in May 2024

Beautiful surroundings

Stayed in May 2024

The ambiance

Stayed in May 2024

The food in the bar was disappointing, especially for the price. Parts of the spa facilities weren't working.

Beautiful location. Great location. The adjoining rooms were a good size.

Stayed in May 2024

Decor Could do with an update and outdoor areas of grass better maintained

Bedroom was clean

Stayed in April 2024

.

Excellent staff and facilities

Stayed in May 2024

Wet carpet in front of bathroom door

The ambience

Stayed in May 2024