Ellesmere Road, Shrewsbury, SY4 3AG, United Kingdom
#25 of 28 hotels in Shrewsbury
Guests' ChoiceBased on 2971 hotel reviews
7.5Cleanliness
8.2
Comfort
8.2
Location
8.6
Facilities
7.8
Staff
8.4
Value for money
7.5
Free WiFi
7.9
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End of dialog contentReviewed: 29 May 2024
Susan
United KingdomStaff were friendly and warm on reception, however the staff behind the bar seem to lack urgency. Staff for breakfast were quite rude and unwelcoming. The room we stayed in at the school house was a little tired could do with some upgrading - we could hear the heating all night long which was irritating.
Location was stunning, the main house is beautiful. The room was comfortable and clean.
Stayed in May 2024
Reviewed: 28 May 2024
Lindy
United KingdomNo lift
Grand
Stayed in May 2024
Reviewed: 28 May 2024
Robert
United KingdomI was put on this occasion, in a annex to the hotel which seemed to be full of guests from a wedding going on, and whilst to a degree it is out of the hotels control putting a single traveller who wanted a quiet nights rest in the same space was not a good idea. The noise was dreadful when I checked in (I probably should have complained at this point but I was very tired) and again from about midnight to the early hours. This was a big negative for me. Booked a room with a bath as needed to soak and was only given a shower - small niggle.
I actually stayed at this hotel unintentionally for two nights (this being the second) and the first night booking was decent 8/10 leading me to book again. This room again was a good size and the breakfast (as much as buffet style full english can be) was decent. The restaurant was also good and the staff efficient and friendly. It's still a great hotel despite my negative comments but alas I'd not stay again on a friday night / any time there was an event going on.
Stayed in May 2024
Reviewed: 28 May 2024
Paulette
United KingdomService in bar slow although staff worked hard Bedroom Shower area needs a little more maintenance. Shower drainage inadequate as water building up during shower. General cleaning in shower cubicle needed (black mould)
Great choice of breakfast.
Stayed in May 2024
Reviewed: 28 May 2024
Robert
United KingdomChecking was clunky (couldn't find booking reference) and there was a fair wait.
The room was large very comfortable and parking easy, restaurant was decent and breakfast passable (buffet style full english is never going to be 'amazing' though).
Stayed in May 2024
Reviewed: 27 May 2024
Karen
United KingdomTea & coffee served at table instead of self serve
Good choice helpful staff
Stayed in May 2024
Reviewed: 27 May 2024
Pauline
United KingdomWe had no water one evening and in the morning no shower.
The grounds
Stayed in May 2024
Reviewed: 27 May 2024
John
United KingdomSpa a bit tired. Daytime bar area staff not accommodating.
Pleasant and atmospheric old property, great piano bar, decent restaurant.
Stayed in April 2024
Reviewed: 25 May 2024
Andrea
United KingdomIt is a bit dated now and the jacuzzi isn't working. The staff were lovely but rushed off their feet as short staffed.
Stayed in April 2024
Reviewed: 24 May 2024
Trish
United KingdomWe bought a dog with us felt it was a big charge for a very small dog …also not enough places to dispose of poop…. After we had to move rooms because of a plumbing problem…. I couldn’t get back to use the poo bin …
Breakfast was fantastic! Lots to choose from .. Coffee was lovely
Stayed in May 2024
Reviewed: 24 May 2024
Charles
United KingdomThe area is beautiful. The food first rate, the service excellent
Stayed in April 2024
Reviewed: 24 May 2024
Stephen
United KingdomAll ok
Peaceful, good food, friendly staff and service. Large room and big shower room Spa was a great bonus
Stayed in May 2024
Reviewed: 23 May 2024
Christopher
United KingdomBreakfast was self-service, staff on entry did not explain procedure. We sat down initially exception service for tea or coffee, then obtain own choice of buffet selection, which is normal. Didn't realise the whole process was help yourself. Could have been made clearer. Food although ok didn't live up to the standard of other recent experiences with Mercure Bradford or Nottingham. Watch out for the noisy crows in the rookery! All part of the experience.
Free parking, lovely location, well maintained public areas. Spa facilities, use of garden for evening drinks. Friendly reception staff. Super large bedroom and bathroom.
Stayed in May 2024
Reviewed: 22 May 2024
Les
United KingdomWider menu choices in both restaurnants.
Room, restaurant, bar and location. Friendly, cheerful and helpful staff in all areas.
Stayed in May 2024
Reviewed: 19 May 2024
Anthony
United KingdomOutside noise between 11 pm - 12 am annoying, shifting bins or shunting furniture continual. Two young bar staff made mistakes on both of our drinks and throwing bottles into bin whilst wanting to sit quietly. Evening meal in restaurant Risotto very salty, no offer of deducting from our Bill, breakfast no replenishment of uncut bread both days and no ordinary tea bags in our room, left the drawer open on the first morning, maybe forget to come back!
Our Bed Room was clean. Breakfast choice average.
Stayed in May 2024
Reviewed: 17 May 2024
Andrea
United KingdomJuccusie not working.
Pleasant surroundings
Stayed in April 2024
Reviewed: 13 May 2024
Nicole
United Kingdomleisure facilities are a little ‘tired’
beautiful location
Stayed in May 2024
Reviewed: 12 May 2024
Michelle
United KingdomGlasses on grass in the morning should have been cleared as should the ashtrays and dirty items on the tables. Very disappointed that no water in the room and charged £8 for some just to take tablets with, would have been happy with tap water but not safe to drink from the bathroom. Also a cheerful greeting on arrival would be nice.
The spa was very good. Hotel rooms very clean. Breakfast good and lady seating at breakfast excellent friendly & welcoming.
Stayed in May 2024
Reviewed: 9 May 2024
Kerrie
United KingdomBeautiful surroundings
Stayed in May 2024
Reviewed: 7 May 2024
David
United KingdomThe ambiance
Stayed in May 2024
Reviewed: 7 May 2024
Nicola
United KingdomThe food in the bar was disappointing, especially for the price. Parts of the spa facilities weren't working.
Beautiful location. Great location. The adjoining rooms were a good size.
Stayed in May 2024
Reviewed: 5 May 2024
Melanie
United KingdomDecor Could do with an update and outdoor areas of grass better maintained
Bedroom was clean
Stayed in April 2024
Reviewed: 5 May 2024
Warren
United Kingdom.
Excellent staff and facilities
Stayed in May 2024
Reviewed: 5 May 2024
Jennifer
United KingdomWet carpet in front of bathroom door
The ambience
Stayed in May 2024
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