Nothing not to like.

All very clean and easy check in .beds nive and lots of take aways for food.

Stayed in March 2024

Staff was very accommodating and nice. Quiet and spacious apartment.

Stayed in March 2024

I booked this apartment in the morning of my stay, as I had an emergency call out for work which required me staying in London. The property asks for a phone call 15 minutes before arrival. Called; no answer - it's a mobile number with no activated voicemail. Eventually arrived and the building was locked. I was let in by the caretaker who doesn't have voicemail. There are no staff, apart from him and there's a bit of a language barrier. I've stayed in similar apartments with no issues whatsoever. Firstly, he asked for my passport and photographed it; this is against GDPR, unless I have given consent and the details are stored securely; I've checked with the passport office, they cannot copy a UK, or any EEA passport. Secondly, as I had pre-paid, I asked for a receipt/invoice and he could not give me one. Thirdly, he asked me for £500 in cash as a deposit which would be returned to me the following morning (this is was on the booking details sent to me after I had paid - I asked what is was for and he said 'damage', I then asked what the process is, and he said he checks the room in the morning and if it's ok, I get the cash back, when questioned about if it wasn't okay or if there was a dispute, what would happen, he said he would just keep the money). As I would be leaving the accommodation before his return to work the following day (5am), I had no way of getting my cash back. He gave me the office number and I called them to ask to leave the deposit on a debit card but they said no, it had to be cash. With no way of getting my cash back, I couldn't give him the deposit, so we were in a catch 22 situation. I called the office number and asked for a refund. Refused. Was told to speak to Booking.com, did that, all Booking.com did was call them and ask for a refund. Refused. They asked them for an invoice. Still don't have it. Only stay here if you're prepared to carry £500 cash around Whitechapel/Shadwell.

Nothing. Didn't get past 'security'.

Stayed in February 2024

Nothing

Clean, modern, spacious.

Stayed in March 2024

The meet and greet was very easy. Lovely apartment and only 10 mins walk to nearest tube. Showers were very good, kitchen adequate, beds very comfortable. Not too loud as it's out of the way. Deposit back straight away. Would highly recommend.

Stayed in March 2024

Nothing

Very comfortable

Stayed in January 2024

The receptionist was so rude, he doesn't know how to speak with guests.

The room was clean

Stayed in February 2024

Couch is small. Maybe error in translation on booking but couch is not fold-out

Location, very large rooms, comfy beds, Mehdi is great, always smiling, always helpful

Stayed in February 2024

Good

Good

Stayed in February 2024

The sofa was very uncomfortable, even for watching TV. Nobody can sleep on it. I asked for an apartment with a balcony. The windows couldn´t be opened

The kitchen was fine

Stayed in February 2024

Nothing, everything was very nice.

Fantastic Location.

Stayed in January 2024

Wifi was glitching in some rooms

Stayed in January 2024

Cleaning tools not offered

it was big and clean

Stayed in January 2024

Thought the bath towels could benefit from being refreshed.

Location was ideal for transport and walk to work. There was a games and sports bar around the corner for drinks, plenty of places to eat. Very comfortable and well equipped apartment

Stayed in January 2024

Employess. Even though I have 3 small children, I was warned to keep the children quiet in a disrespectful way. Even though we were all asleep at 10pm.The employee who greeted the customer was not friendly or hospitable at all. Have the room cleaned only once in 10 days. We only bought it once, in clean sheets.

Location

Stayed in January 2024

Apartment is very good, 2 bedrooms and a big living room. Every two days changing of towels, every four day changing of linen. Very very attentive manager! All requests were solved very quickly.

Stayed in January 2024

NA

Amazing

Stayed in November 2023

It was under stocked - no broom, Dust pan, vacuum. Also the kitchen had very few utensils. This made it difficult to keep clean and tidy, and to cook.

Good location, clean and tidy

Stayed in December 2023

Though I understand these are serviced apartments, as a property manager myself for high end residential , these are not of the standard to warrant a £500 cash deposit for damages. £100 would be more than sufficient and also should be payable by card not cash!

Great distance to the location I was attending and a very secure building.

Stayed in December 2023

The apartment was not well kept at all, stains on couch pillows - nightstands chipped and marked up - the futon in the living room was torn all the way up - the towels were very poor quality, thin and scratchy. The £500 deposit is insane for an apartment that already costs over £300 a night. Paying for late check in when I already paid for the apartment from 3pm on is also ridiculous, I’m not even utilizing the space that I paid for, for all those hours. No luggage storage, no early check in, no late check out. It was just not ideal for the price.

It’s a spacious apartment

Stayed in December 2023

Money well spent.

Stayed in November 2023

For some reason the programme of the temperature in the house is always set at 29 degrees. 29!!!!! We woke up every night from the heat to switch it off again, only to wake up early in the morning, again from the heat. I have no clue why they have it set that high but it was crazy warm inside and we couldn't turn it off because it would change back every time. Besides the heat we didn't sleep very well because the mattresses are the most terrible I've ever slept on. So soft, you could feel the wooden plints in your back. The couches were also so soft, so not very comfortable to sit on. The shower in one of the bathroom is a bit clogged and moisty. The hallway smelled like weed. It was so bad that it made us really nauseous. Luckily you didn't smell it in the apartment, but it was awful. It's not very expensive (for London) so I guess okay value for money.

The communication was pleasant and quick.

Stayed in November 2023

Great location, quite close to the underground (10 min). Close to the city centre, you can get to Tower Bridge on foot. Quiet and comfortable. Fully equipped. Highly recommended!

Stayed in November 2023

Three was everything you needed

Stayed in November 2023