The whole faff with payments of breakage deposits and sending ID, then (eventually, in my case) getting details of where the property was and how to get into it was a huge turn off. I went to the address given on the booking.com site but that is one of many possible sites and it turns out we had to go to a second location 1.6 miles from that property when we finally got details of the apartment. We had waited in the rain for over 20 mins, pleading by messages via booking.com to get access info and sending proof of deposit payment twice before finally getting details. Nobody answering phone. Phone mailbox full. Not good at all. Can't recommend in that basis.

Stayed in October 2023

The cost

The beds was very coftable

Stayed in September 2023

No sanitary bin in bathroom, towels were tiny (non of us large).

Location perfect with parking ample. Sainsbury’s within 100 yards

Stayed in September 2023

N/A as we didn’t stay there as company over booked accommodation.

We didn’t get the original property we booked, they over booked all of their accommodation on this date, then offered us an alternative air bnb for triple the original price, very poor communication, we were stranded on the street in the rain for 2 hours,then gave up. As we were in town for a concert, and had to make our way there.

Stayed in May 2024

The apartment is on a very busy main road, with the resulting noise and fumes, and it badly needs a thorough clean. Despite giving them an estimated arrival time of 3:30 in the afternoon, they didn’t provide the detailed address or the lock box code until 4:30 on the day of arrival. After making a confirmed booking and paying the price quoted the proprietors demanded a £100 “security deposit” which now seems to be an additional non-refundable charge. There was no reason to impose a penalty charge. We did not make noise, nor damage anything, nor make a mess, nor steal anything. We left the apartment an hour before the checkout time, which we notified to them at the time. I have made repeated requests by phone, email and the Booking.com site for my deposit to be refunded. I have had just two responses, both asking for the account details to which the money should go. On both occasions I have provided this. but over two weeks later it still hasn’t been refunded. I can get no further response beyond hollow promises that someone from the relevant department will call me back. Would I stay in South Shields again? Absolutely! Would I stay with Alexander Apartments again? Absolutely not! Dreadful!

South Shields is a super place, though an old industrial town it is surrounded by a beautiful coast and countryside, and is a great base to explore the wonderful scenery and numerous historic sites of the North East. It is also very convenient for the nighlife and shopping of the bustling city of Newcastle. And don't miss Colmans Seafood Temple or Minchella's Ice Cream!

Stayed in April 2024

The place stated it was 1 double bed and sofa bed which could sleep 4 - the sofa bed was a settee the back pushed down, I’m 5ft 4 and my feet were hanging over the end and I wouldn’t of liked to sleep on there with someone else (thank god the 4th person in our party cancelled). The sofa bed comes with 1 blanket so you’re either forced to sleep on bare leather sofa beneath you or sleep on top of the quilt and go cold. The kitchen is tiny, the place is ran down and scruffy. Told my deposit would be back in 5 working days it took 7 & I had to chase it.

Stayed in March 2024

Comfortable ,clean, spacious and cozy place to stay. Very close to amenities. The apartment is well presented.

Stayed in April 2024

Lovely stay communication was spot on

Stayed in March 2024

Cleannesses still had previous clothes in one of the drawer. Crumbs and dust in kitchen draws. No hooks for coats, which would be beneficial. No shelves in bathroom for toothpaste and brushes Cleaning products to be able to clean down. Lighting and signs for the big step down to front door and one up to the kitchen.

How easy it was to get to places and how big it was. Nice to have the back yard for the dogs. Amazing to have two toilets.

Stayed in March 2024

The sofa bed in the living room was only big enough for one child too sleep on unfortunately.

Great little apartment with only walking distance too amenities and just across the road from a metro stop.

Stayed in February 2024

It would be nice to put a bedside table in the large bedroom for a light fixture and also have spare batteries for the TV and fireplace remotes, then we could turn them on.

Master bedroom and bathroom are very spacious, beds are very comfortable. It is very quiet here, despite the roadway. I left a special lunchbox in the kitchen with a full assortment of tea bags, coffee, biscuits and sugar for future guests.

Stayed in January 2024

Everything was fantastic for me and my son easy to get places would definitely book and recommend

Stayed in January 2024

It wasn’t as advertised it stated that there where 4 double beds as well as sofa beds and there wasn’t 2 doubles and 2 singles and no linens provided for the sofa bed at all

The beds where horrendously uncomfortable

Stayed in December 2023

Nothing to dislike

Absolutely spotless and has everything you need. Staff were friendly and helpful. Check in was really easy, staff happily accommodated last minute changes. We enjoyed it so much we stayed an extra night. Can’t recommend enough.

Stayed in November 2023

Had an email saying my bank card card details were wrong, when I looked the apartment I had booked had been delisted for more money instantly, so we booked somewhere else last minute. I somehow ended up with 2 bookings for the same apartment on the same night that again wouldn’t take my pre payment. Was then asked about £150 security deposit for each apartment. Upon speaking to them and explaining the situation we were told it wouldnt be a problem and we wouldn’t be charged, but seem to have been charged for each apartment.

Had an email saying my bank card card details were wrong, when I looked the apartment I had booked had been delisted for more money instantly, so we booked somewhere else last minute. I somehow ended up with 2 bookings for the same apartment on the same night that again wouldn’t take my pre payment. Was then asked about £150 security deposit for each apartment. Upon speaking to them and explaining the situation we were told it wouldnt be a problem and we wouldn’t be charged, but seem to have been charged for each apartment.

Stayed in October 2023

**DANGEROUS CONDITIONS** NO SMOKE DETECTION AT THE PROPERTY AND THE OWNERS/MANAGMENT KNEW THIS and were quite happy to take our money knowing the living conditions were unlawful and potentially fatal. 1. Defective electrical equipment (potential fire hazard) 2. Defective gas boiler (no hot water or heating at the premises) 3. No firefighting equipment present at the property 4. No fire doors, no doors in the property fit into the door frame. 5. No means/direction/fire exit signs present at property. 6. No heat detection in kitchen. 7. Electrical equipment not tested. 8. Filthy conditions. 9. Cheap nasty furnishings and mattress. 10. No toilet roll provided. 11. Fridge Freezer Defective leaking water onto kitchen floor. 12. No parking space. 13. Property smelt of cigarette smoke. 14. Windows wouldn't open.

DESCRIBED AS APARTMENTS BUT IN REALITY THEY'RE RUNDOWN SUB STANDARD CONDEMNED PROPERTIES IN LOW SOCIO-ECONOMIC AREAS.....given a link of paint - with a bunch of young chances conducting business via an absent (Dubai) property business shark over WhatsApp messages, while cutting every conceivable corner possible to make a quick buck on the back of our health & safety.......and that isn't a stretch!!

Stayed in October 2023

Could not find the location

Could not find the location and stayed elsewhere

Stayed in September 2023

Very fast and responsive host. Last minute booking was very easy with them.

Stayed in September 2023

The customer service was terrible We booked after doing the great north run It was pouring with rain We went to the property only to be told we couldn’t check in yet and wasn’t sure when it would be This was after check in time We were left outside in the pouring rain We decided not to wait any longer as we were soaking wet and freezing cold We cancelled the booking as they couldn’t accommodate date is at the time and should of told us that check in would be much later We would not have booked if we had known this I proceeded to email and complain as they then took the money from my account I explained what had happened and that we were not happy with the service They have not even replied to the email But do expect me to leave a good review about my stay Not impressed at all 😡

Never got the chance to try

Stayed in September 2023

Asked for a small refund as was told no.

In regards to our stay we have to say that overall we were disappointed. The mix up with the payment at the start of the day was not a grate start. Then this was followed by was lack of heating and no hot water in the shower. With the fact that boiler was not working and we had to fix the issue ourselves was not something you expect when you book a place to stay for the night. The time it took to fix the issue resulted in most of us being late by 1 hour and my daughter being late by 2 and half hours to my sister’s wedding reception. The heating did not work so the apartment was cold that made it feel dirty although over you could see that the apartment was clean for the exception of the entrance hall behind the front door. This was my first stay in any sort of Air B&B and I can stay I don’t think I will use this sort of service again and will revert back to a hotel stay. We feel that with all the issues our stay was not value for money and would appreciate some sort of partial refund for our stay.

Stayed in October 2023

There are no comments available for this review

Stayed in May 2024

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Stayed in March 2024

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Stayed in May 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in October 2023