Some noise and strong smell from a neighbouring apartment who were clearly smokers sadly beyond the control of the owners of this apartment

Great position, compact but everything needed was available

Stayed in May 2024

I could not manage to locate cutlery anywhere in the kitchen, which otherwise had everything else you might need.

Great location in the city centre, easy to find and no problems whatsoever with the self check-in. The bed and shower were great and the kitchen area has some useful essentials.

Stayed in April 2024

Tou sent me a wrong message, with wrong instructions to get the keys. I went to this wrong place, had to get in touch through phone, it was not cool.

Location is the best in town.

Stayed in September 2023

only negative is that you need to collect and leave the key in a different location

clean , good facilities , quiet . very central location

Stayed in January 2023

The front door is a nightmare to open and close

Location, clean and modern

Stayed in November 2022

Nice apartment in the city centre

Stayed in October 2022

The downside is that the staff is very late at taking action. We have problem with the water heater and it took more than 3 days for an action from them. Its very disappointing as we have to take cold showers everyday for at least 3 days.

The location is superb. Near The Centre where you can get a bus to literally everywhere around Bristol. Theres tesco express across the property. The apartment is well equipped with all kitchen utensils.

Stayed in October 2022

The door into the building kept getting stuck so I was locked inside until a resident explain the trick (knocking the door to the left handside with your foot at the bottom. The radiators made tapping noises so I had to turn them off and therefore it was very cold all night. Hopewell should also streamline their communications, I've never received so many emails and text messages about a one night booking.

Location, kitchen and bathroom.

Stayed in February 2024

A bit unsettled by the security deposit that had to be taken to secure the property - which actually cost considerably more than the room - not advertised on Booking.com (fully refundable if the room is in a condition they can accept once you've left). Luckily everything was fine and we weren't charged... but then they charged a mysterious extra fiver from us after the trip. All a bit weird, and tricky if you don't have tons of money to spare.

The place was clean and quiet, easily accessible and right in the centre of the city.

Stayed in October 2023

Nothing!

Very clean and lovely room! Will definitely be back

Stayed in October 2023

They don’t remove dust and dirt for a very long time, other people’s hair lies everywhere starting on the floor, bathroom, window sills and ending on the bed… dust and other people’s hair on the bed… that’s what they will meet you there, you pay money for two and leave only a shower set for one ….very stuffy. If you open the window, you won’t fall asleep from the noise for a long time ... you need air conditioning 100%

Location very nice

Stayed in August 2023

The bed was too small for 2 person, I'd consider it to be for one person only The door is tricky to close and makes a lot of noise Some cleaning must be done between furniture from time to time and not only what's visible Plus booking should make it clearer and more obvious that there's a deposit

The location is perfect and ideal The Appartement comes with everything needed (washing machine, iron, kitchen, hair dryer)

Stayed in August 2023

the studio is a good solution for a couple. it has all necessary amenities and it is bigger than average room in a hotel for the same price.

Stayed in March 2023

It's not easy to find the locker box to collect the keys.

Everything in this property exceeds my expectation! love it

Stayed in November 2022

poor external lighting made locating it difficult. Mattress had dip on right side making it it uncomfortable; needs to be in a skip not on a bed. key safe too low and poorly lit with insufficient instructions

clean, fresh and modern

Stayed in December 2022

The complete lack of organisation! Unfortunately I had an awful experience with the Alliance team. Be aware there is a security deposit of £150 that needs to be paid 7 days before your stay; I missed this in the terms and conditions however was contacted less than 24 hours before my stay saying I would be denied entry if I didnt pay. This is supposed to be a deposit, not a payment, and they told me they had sent the money back to my account the day I checked out. However, I had to chase them several times and get my bank to set up a small claim before they admitted fault to not refunding my deposit. The staff were really condescending, dismissive, and they spoke to me as if I was in the wrong and caused me so much stress for a 1 night stay... I would never go through that again. Also, checkout time is more like 9:45am at the latest as you need to drop your keys off to the Alliance building before checkout. So if you do stay, please take note of that.

Location was amazing, literally right in the heart of the city. The room was spacious yet compact; it had everything you needed and felt more like a home than just a hotel. Decor was very cute.

Stayed in October 2022

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Stayed in March 2024

There are no comments available for this review

Stayed in May 2023