Coventry Road, Bickenhill, B92 0EH, United Kingdom
#12 of 16 hotels in Bickenhill
Guests' ChoiceBased on 6888 hotel reviews
7.7Cleanliness
8.1
Comfort
8.1
Location
8.5
Facilities
7.9
Staff
8.8
Value for money
7.6
Free WiFi
8.2
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End of dialog contentReviewed: 1 May 2024
Sam
United KingdomOnly a USB plug beside the kettle so it had to be moved over to beside the TV to be plugged in.
Room was comfortable and had everything we needed. Staff were all lovely and helpful.
Stayed in April 2024
Reviewed: 1 May 2024
Rona
United KingdomDefinitely overpriced, the rooms definitely need an upgraded
Great location for visiting NEC
Stayed in April 2024
Reviewed: 30 April 2024
Susan
United KingdomI was in a twin room. The bed was uncomfortable. The mattress didn’t sit on the base properly. It was the same for both beds
Clean tidy and polite staff
Stayed in April 2024
Reviewed: 30 April 2024
Bianca
NetherlandsA bit longer to walk to nec than anticipatie. You need 20 minutes minimal. For a decent barmeal to go nec. It could heve been cleaner.
Beds are amazing. Slept great all nights. Next door you find a little shop at the gasstation. Open 24-7.
Stayed in April 2024
Reviewed: 30 April 2024
Tarra
United KingdomThey don't have a conceirge area where you can leave your items safely before your check-in time. The carpet in the front door needs cleaning. No safe to leave valuable items in the room. Breakfast menu not posted. So, you are not sure whether you want continental or full english breakfast as not all travellers may know what the food included are. It will also save some time on the staff.
The rooms are spacious enough for 2 people. Toilet is good size. Beds are comfy. There is good space for you belongings and clothes. TV is good size and entertaining. Ventilation is good even without AC. Its good that they don't charge for missing room key.
Stayed in April 2024
Reviewed: 30 April 2024
Leigh
United KingdomThe toilet roll was cheap and nasty. The bed was very hard and uncomfortable. The walls had obvious damage to them that had been filled over but not very well and not been repainted to match. The room was very hot. I struggled to sleep even with the window open, there was no plug socket up near the bed so I had to have my phone on charge at the end of the room for my alarm. The main light was flickering and a very dull orange light.
The layout of the hotel was lovely, nice atmosphere, staff were really friendly and helpful.tge bathroom was really nice and clean and the room itself was a good size. I loved the ponds outside my window, very peaceful.
Stayed in April 2024
Reviewed: 29 April 2024
Lee
United KingdomBed was terrible very uncomfortable pillows were old aswell didn’t get much sleep
Location and food in restaurant was good
Stayed in April 2024
Reviewed: 28 April 2024
Hall
United KingdomOur bathroom floor felt like the floor under the lino was broken and was very spongy underfoot. The TV had no signal.
Location was excellent and the staff were extremely helpful and friendly
Stayed in April 2024
Reviewed: 28 April 2024
David
United KingdomHad to wait a long time for my food order (burger) and it wasn’t great.
Property was fine.
Stayed in April 2024
Reviewed: 27 April 2024
Annette
IrelandBreakfast a bit pricey
Comfortable, clean. Nice pool, friendly staff
Stayed in April 2024
Reviewed: 27 April 2024
Nicola
United KingdomThe flase eye lash last someone had lost,that was on the top of the bath. Made me jump,at first I thought it was a massive spider! Lol
The swimming pool
Stayed in March 2024
Reviewed: 27 April 2024
Rachael
United KingdomOur room had a door that linked to another room and they were quite noisy which disturbed our sleep which normally wouldn’t have been an issue but due to an early flight was slightly frustrating.
The location was amazing for the airport. Staff were really friendly and hotel very clean.
Stayed in March 2024
Reviewed: 25 April 2024
Paul
PhilippinesThe toothpaste given to me, which I've paid together with the toothbrush, was expired. I did not feed this back to staff anymore as I just managed to buy one from a nearby store. I wish slippers are being provided to guests as well. There are no charging ports by the bedside tables too.
I like the cleanliness of the hotel and the location. The leisure club was great!
Stayed in April 2024
Reviewed: 23 April 2024
Ryan
United Kingdom£££
Breakfast was good and the gym facilities where excellent also
Stayed in April 2024
Reviewed: 23 April 2024
Vicki
AustraliaBathroom layout was challenging. No bench space
Stayed in April 2024
Reviewed: 22 April 2024
Kerry
United KingdomTo be honest the room was too hot had to get the window wide open to cool it down. There was some marks on the walls in the room making it look tired and dated. Only other big bug was downstairs we were sat in the middle eating dinner in the bar area and every time someone went out to smoke the smell came back in which isn’t pleasant when your eating your food.
Good location and the staff very helpful, even the cleaning staff were lovely and helped when I got disoriented along corridor. Showers lovely.
Stayed in February 2024
Reviewed: 21 April 2024
Edward
United KingdomNothing
Very welcoming and friendly staff
Stayed in April 2024
Reviewed: 20 April 2024
Laura
United KingdomRoom was very small and corridors noisy at night
Check in and out and visiting the spa
Stayed in March 2024
Reviewed: 19 April 2024
Jennifer
United KingdomSpa was lovely, breakfast was very good
Stayed in April 2024
Reviewed: 18 April 2024
Kelly
United KingdomThe only negative I can comment on was that the bed sheet was stained.
Location was perfect for going to an event at Birmingham arena. Resorts world was a 5 min walk away. Staff were very friendly.
Stayed in April 2024
Reviewed: 18 April 2024
Ashley
United KingdomJust needs a little updating.
Very good hotel. The staff were excellent.
Stayed in April 2024
Reviewed: 17 April 2024
Duncan
United KingdomHotel is a bit tired around the edges. However, given the location and price it was all acceptable.
Good breakfast. All clean and tidy. Pool and jacuzzi was a pleasure.
Stayed in April 2024
Reviewed: 17 April 2024
Kate
United KingdomThe breakfast was expensive - I didn't have it. I wish there was a small option - all I want is a coffee and a croissant so £14 is not worth it! It was hard to find the EV chargers - more signage would be useful.
Good location as you can walk to the train station and get into Brum without braving its hideous traffic. A nice spa area. Very helpful staff. EV charging moderately priced.
Stayed in April 2024
Reviewed: 17 April 2024
Matthew
United KingdomHotel is good but the interior looks a bit dated , 80’s style so probably could do with a refresh
Location and size of hotel excellent
Stayed in April 2024
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