The shower had ok pressure but the water temp was always changing.

Great location, clear communication for check-in; all details in one email. Fast service when we contact them about the washing machine not working properly.

Stayed in October 2023

The kitchen lacked some major facilities such as kitchen towel, sponge, cutting board and coffee maker. The oven must have been cleaned with the wrong chemicals as the smell coming out of it made our eyes and throat itchy and stingy. There was no hot water from the kitchen sink so we had to wash the dishes with cold water. Some of the cutlery used by previous guests were not left clean.

We liked the easy check-in and check-out, the comfort of the bedrooms and the bathroom.

Stayed in January 2023

There was a issue with hot water but the staff did everything to get this fixed. Cleaning service needs attention to detail and be more regular, 1 month stay they managed 2 visits and didn't have all bedding and towels required disappointing.

The location is central and local facilities are great. The staff are great very helpful and will try accommodate all requests. Apartment is good for short stay with parking and wifi.

Stayed in April 2022

Very poorly equipped in kitchen. For example 2 spoons and a few glasses . We went to TKMaxx immediately to buy cutlery, glasses, oven tray and oven glove!! Fridge woke us up with noise at 0100 hrs had to turn off. Bed tired and bedding poor quality.

Location and parking

Stayed in March 2022

1. bureaucratic contractual arrangements 2. it looked like the cleaners had brushed the dust under the rug and had not cleaned the window frames well (the metal ridge under the glass had collected a grease like substance that only becomes obvious if it is touched, which children do).

1. excellent and quiet location with 2 bed rooms 2. well maintained, good facilities

Stayed in April 2022

everything

the location

Stayed in February 2023

Liked everything Liked everything Liked everything

Friendly host Good value Excellent accommodation

Stayed in February 2023

I have stayed in these apartments a few times and the overall cleanliness and upkeep seems to have dipped over time. Every single wall needs a lick of paint they're all marked up, there are damages that have been there for some time (chunks out the worktops) - there was thick layers of dust in places. Overall it was fine but when you pay £100-160 per night and compared to when I first stayed there they have gone down hill a bit. Also the properties are ran by a management firm, on full payment of the apartment I was asked and phone called within 24 hours to pay £200 deposit for damages. I was also asked to fill in an application form with all my personal details + scan or passport etc which all seemed a bit much for a 2 night quick stay.

Location was great, nice big TV, easy wifi access, getting in was easy, towels were good

Stayed in January 2023

The set-up is generally grubby and tired, a decent door-mat might have helped keep dirt out of the property. The bathroom lock stuck, so whomever was in was locked in. The TV remote did not have batteries and so the TV was (to begin with) useless. We took batteries from a child's toy. Still didn't work. When the cleaner appeared with sheets and towels she brought new batteries, and was kind enough to poit-out that the fault was ours because of the batteries we'd put into the remote! The sofa bed mattress was stained. -I did not have the courage to examine other mattresses! Some of the windows did not lock. The main bedroom was tiny, even more so once we put our suitcases into it. We required extra sheets and towels to be provided. This proved to be very difficult to arrange, firstly through a telephone number where English did not appear to be the first language, and which I had to call at least three times, (-they did not call back when they assured me that they would.) and then through a cleaner who insisted that what we required was present, even though three of our party had searched for them. When finally the cleaner appeared (us having evidently inconvenienced her evening) she was on her phone and refused to speak to us, and then she took a photograph of the items that she had brought to send to the owner, who then told us that this picture proved that the extra sheets and blankets were already there! We only had one key, and even though there's a key safe outside, since the key is required to open/ unlock the door from either side, if some of our party were in, and some out, we had to choose between locking people in or locking people out. There was some illness in our group, so some wanted bed-rest at times. The owner explained to us that this was not a hotel! -Apparently that means that sub-standard is OK. There were minimal kitchen supplies (no salt) -But of course it's not a hotel. Only one tea towel.

Location was the reason we stayed here. That suited us

Stayed in December 2022

nothing to dislike

everything was great we will definitely stay here again if we are in Hinckley and would recommend it

Stayed in October 2022

not very clean. 1 sheet of toilet paper left. empty bottle of washing up liquid. very limited cooking utensils. place needed airing. very dusty under coffee table.

location

Stayed in October 2022

Every thing was alright for me l would not change a thing

The location was great and the parking space was lovely to have it is secured

Stayed in August 2022

Everything was fine

Very comfortable

Stayed in June 2022

This place was perfect for a quick stay. Clean and comfortable, the owners were very responsive to our queries and the location was perfect.

Stayed in May 2022

Honestly, everything was perfect except the fact that there were ghosts in the apartment!!!

Honestly, everything was perfect except the fact that there were ghosts in the apartment!!!

Stayed in April 2022

convenient location

Stayed in May 2022

The parking space isn’t marked and we were told to park in space 11. our booking it seems was for 2 people, I raised this before our stay that there were 4 of us ( the flat accommodates 4 so not sure why 4 people then ended up being an issue- we had provided 4 names ( why is that relevant?) both bedrooms were already made but was then charged £40 extra. would be much better to charge for the whole apartment regardless.

we were attending a wedding for the weekend, the apartment was ideally located and liked that we could come and go as we pleased. handy places to eat nearby and apartment a good size for the 4 of us. it had everything we needed.

Stayed in August 2022

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Stayed in September 2023

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Stayed in March 2023

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Stayed in March 2023

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Stayed in March 2023

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Stayed in November 2022

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Stayed in August 2022

There are no comments available for this review

Stayed in July 2022