We were charged £120 cash deposit due to the farmers event being held on same weekend. We were told the room would be checked within 5 mins of checkout, due to having to be not missing daughters dance sections. When we went to check out there was a big queue and kindly other guests let us move up the queue to stop us missing sections at dance. So that information was incorrect. Plus we were given a hand written receipt on a piece of paper to say we'd paid the deposit, which for me isn't safe or reassuring.

Staff were incredibly friendly and helpful. Nice and chatty and opened breakfast early for us as we were at a Childrens dance competition during the weekend. Very warm and homely feel at the hotel. Room was very clean and tidy.

Stayed in May 2024

Wi fi rubbish breakfast not very good shower not very good lack off plugs in room broken lift

Location

Stayed in April 2024

We were called and asked for arrival time, room wasn’t ready, had to wait half an hour to get our room. Floor needed hoovering but no big deal for 1 night.

Location is good..just a short walk to sea front, continental breakfast included, friendly staff, beds clean.

Stayed in March 2024

A little run down, TV had no signal and the toilet seat was completely corroded and not attached

Location was perfect

Stayed in April 2024

no real complaints

Breakfast was basic , hotel had its own bar, rooms were clean ,

Stayed in April 2024

Couldn't have a shower because the shower door was off and placed in shower.

Location

Stayed in April 2024

A little tired in areas, the shower head & holder were broken (nothing that can’t be replaced) but didn’t impact our stay as we could still shower and stay clean.

Great location to the Tower and beach front with only a short 5 minute walk to arrive at both. Room was clean and tidy and we all felt comfortable there and slept well. Beds were clean, with crisp sheets and duvets. Room had been cleaned as we arrived as the cleaner was leaving our room as we entered. Receptionist was pleasant and explained everything for us.

Stayed in April 2024

Breakfast was just toast and cereal, was expecting a bit of bacon etc

Nice beds, friendly staff

Stayed in March 2024

Not a lot of toilet roll or shampoo showergel ect in the room, the breakfast was OK but could have been more variety,and if possible to have someone at the bar and could you please let people know that there is a hair dryer available

The staff were friendly and helpful

Stayed in April 2024

Twin room needed updating, however was told they had just reopened after doing some work, so could possibly be working on the rooms. Advertised as having a lift however lift was not in use and had a unit Infront of it. Only other problem we had was the room downstairs for breakfast was very cold and could have done with having the heating on. And minor issues we wish the Croissants was warm or could have had the option to warm them up.

Staff was really helpful and attentive, booked 2 rooms for 2 nights. Wow what a difference in the two rooms. Double room was lovely and you could tell it had just been redecorated, however the twin room needed updating. However we only wanted it for a bed and the location was fantastic as we was dancing at the winter gardens which the hotel is just behind, and is only a 6min walk. Breakfast was included in the price, was only a simple continental, however you can't grumble.

Stayed in March 2024

Breakfast was excellent

Stayed in March 2024

nothing

clean cheap location

Stayed in December 2023

Was advertised with a lift , the lift was broke I had asked for a lower floor as I struggle walking we were put 4 flights of stairs up.

Breakfast was advertised as full English but it was continental, even so it was nice. The room looked recently done and it was clean. The window needed needed replacing so we didn't attempt to open it.

Stayed in January 2024

Very basic breakfast. Sliced processed cheese, sliced packet ham, slice tomato, croissant, toast, juice is not what I would consider a continental breakfast. Was only informed a week or so before stay that the cooked breakfast wouldn't be available

Stayed in November 2023

Great location for our purpose. A little cold when we got there but was provided with a heater for the room. Staff are friendly and helpful that’s why we return several times a year

Stayed in December 2023

Smells of cigarettes on the carpets

The costumers shouldnt not smoking in the building

Stayed in November 2023

Smikers inside 5he building

Shame because the 0lace would even better if convince the smokers to smoke outside because sometime you smells tobacco very strong inside..the rest is fine

Stayed in November 2023

N/a

Simple but nice and clean

Stayed in November 2023

Beds a little uncomfortable

Very nice and friendly hotel. Will be back.

Stayed in November 2023

Only continental. Did not have any.

Stayed in November 2023

Little disappointed there was no cooked breakfast but the continental made up for it I might even change a marvelous choice and stocked up regularly no parking nearby (I'm disabled)

Lovely welcome on arrival. Nicely decorated room. Lovely and warm. Plenty of hot water on tap

Stayed in October 2023

It was moulding in bathroom, room could do with a paint. There wasn't much choices of continental breakfast.

Only thing about it is good location

Stayed in October 2023

Tired building. Needs updating

Friendly staff

Stayed in November 2023

The lift wasn't working properly. A little noisy with lorries being loaded after concert in the Winter Garden.

Clean, comfortable, warm. Staff are very helpful and friendly. Great location for Winter Gardens Opera House, Tower and Promenade. The decor is a little tired, but the price is very keen, so Great value for money. We had a very good night's sleep.

Stayed in November 2023