28 Portland Square, Bristol, BS2 8SA, United Kingdom
#5 of 53 hotels in Bristol
Guests' ChoiceBased on 199 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
8.8
Facilities
9.2
Staff
9.3
Value for money
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 March 2022
Steve
United Kingdomnothing
Great location, a bit different, lovely staff.
Stayed in March 2022
Reviewed: 11 March 2022
Frances
United KingdomI had a budget room but it was a five star one!
Stayed in March 2022
Reviewed: 8 March 2022
Jacqueline
United KingdomComfortable and well presented hotel
Stayed in March 2022
Reviewed: 27 February 2022
Abigail
United KingdomMy only critique is the breakfast. It was pretty limited, especially if you can’t eat certain foods. The coffee was good though.
Beautiful design and building. The club suite is gorgeous, the bed incredibly comfortable and the bath wonderfully deep. The bar area is very pleasant and we enjoyed sitting by the fire.
Stayed in February 2022
Reviewed: 24 February 2022
Alice
United KingdomWe did feel that this stay, that our room (Club Suite) was quite expensive, especially for a mid-week stay @£803 for two nights. However, there were 4 of us (2 adults and 2 children) and we did still enjoy our stay of course!
Just love the whole feeling of the building, the friendly hosts that we have had both times, delicious cocktails and beautiful rooms.
Stayed in February 2022
Reviewed: 21 February 2022
Mollykinoulty
United KingdomThe breakfast service was very slow, there was only one member of staff for the whole room. He was very nice but just could not manage all the jobs alone so we cancelled breakfast for the second day. This could be improved with more staff.
The hotel is wonderful, the décor is beautiful and it is a very luxurious environment. The staff are friendly and very helpful. The rooms are comfortable and well stocked. We enjoyed drinks in the bar and the hotel is a short taxi from local attractions.
Stayed in February 2022
Reviewed: 15 February 2022
Hana
South Africanothing
everything.
Stayed in February 2022
Reviewed: 13 February 2022
Jo
United KingdomThere wasn’t anything
Everything it is fantastic , great location beautiful rooms and the staff are so nice and helpful .
Stayed in February 2022
Reviewed: 7 February 2022
Jon-paul
United Kingdomall was great
really quirky
Stayed in January 2022
Reviewed: 6 February 2022
Paul
United KingdomCar parking outside is limited to four hours though I used the nearby shopping centre which is only 5mins away and £15 for a full day.
The relaxed nature of the hotel. The quality of the stay was superb. I really liked the internal design of the hotel and the attention to detail in the rooms which covered everything from phone charges to a well stocked fridge and bar. The lounge was very comfortable with its open gas fireplace and relaxing furniture. Future plans were shared to increase this and the food offer later in the spring. the information on local restaurants and attractions was helpful and the the bases of our stay.
Stayed in February 2022
Reviewed: 27 January 2022
Alice
United KingdomNothing! The full restaurant is not yet open until the Spring so a simple but tasty breakfast is served in the bar area by the host so will look forward to another stay when we will be able to enjoy the full works!
Everything about this hotel is spot on. It was super easy to park around the nearby square with free parking from 6pm - 8am. The old building is just beautiful and the decor is so unique, fun and stylish. Our host was super friendly and welcoming and he made great cocktails! Our room was so comfortable.
Stayed in January 2022
Reviewed: 17 January 2022
Bethany
United KingdomThe property is absolutely stunning! The images on the website are exactly what you find when you get there, it’s very artistic, beautifully styled with a wonderful attention to detail. The bar downstairs is very relaxed with a great selection of cocktails and a fabulous old fashioned.
Stayed in January 2022
Reviewed: 5 January 2022
Jacqueline
United Kingdomstylish
Stayed in January 2022
Reviewed: 30 December 2021
Helen
United KingdomNot anything really. Perhaps brighter main lights in the room for getting ready on a dismal weather day.
Stylish and comfortable rooms and library area. Rooms catered to everything we could need, beautiful quality fittings etc.
Stayed in December 2021
Reviewed: 29 December 2021
Zoe
United Kingdomwill be great when they have a restaurant
stylish and comfortable
Stayed in December 2021
Reviewed: 14 December 2021
Alix
United Kingdompoor internet connection for steaming movies
attention to detail providing all the essentials and more
Stayed in December 2021
Reviewed: 8 December 2021
Grace
United KingdomThe curtain didn’t cover the whole window, very light in the room.
Lovely unique room, lovely decor.
Stayed in December 2021
Reviewed: 21 November 2023
Harriet
United KingdomWe were on the first floor and could hear doors banging repeatedly in reception late at night and early in the morning. It meant we slept terribly and it felt that it could easily be avoided
Design was lovely
Stayed in November 2023
Reviewed: 8 November 2023
Melanie
United KingdomThere was hair in the shower. Location is very central but the area is a bit dodgy.
Quirky. Hipster. Like Bates Motel meets Soho House.
Stayed in November 2023
Reviewed: 22 October 2023
Dante
United KingdomBuzzer not working to get in so I had to tap on the window. No food available when I arrived. TV not working in room. Heater not working in room.
Breakfast
Stayed in October 2023
Reviewed: 25 September 2023
Charleso54
United KingdomThe Artist residence is a decent enough place to stay and is centrally located. The photos on the internet are flattering of the hotel, it has a shabby chic decor, but it's a little on the ropey side. The staff are great and very helpful
Stayed in September 2023
Reviewed: 24 September 2023
Ingela
United KingdomSmall bedroom felt quite claustrophobic. Twin beds - did not make bed up as double as promised. Noisy. Too many notices telling you not to take things! Think breakfast should be included considering high price.
Funky restaurant with great food.
Stayed in September 2023
Reviewed: 18 July 2023
Ross
United KingdomRoom & customer service
The bar is nice
Stayed in July 2023
Reviewed: 14 May 2023
Jo
United KingdomThere is a building site nearby - bit noisy. Woken up in the night by a loud drunken conversation outside. Neither of which were hotels fault. Room a bit small. Neighbourhood felt a bit edgey
Nice decor. Friendly staff
Stayed in May 2023
Reviewed: 30 April 2023
Helen
United KingdomRoom so small you had to squeeze around the bed, not good value at all! pool of water on bedroom floor when I arrived, and the lock to the door came off in hands when I tried to turn it. the noise levels were ridiculous. I appreciate you are staying somewhere there is a bar / restaurant but I’ve never know noise levels like it, into the early hours of the morning. I understand you get noise from people in the rooms next door, but it was like having my bed in the actual bar!
Quirky property, has loads of potential, some nice touches in room, friendly guy checked me in. Easy to walk to town
Stayed in April 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content