Nothing

Friendly staff. Lovely room.

Stayed in December 2023

No bath robe

The bed!! And location

Stayed in December 2023

Really lovely reception with a room upgrade on arrival without charge! Super big room and a wonderfully big comfy bed too. Lots of space, very clean. A great position in the heart of Kensington, minutes from city centre by foot. Lovely bar/lounge area.

Stayed in December 2023

Hotel close to Gloucester Road tube. Room large and comfortable.

Stayed in December 2023

Heating never worked - AC was stuck on in November. Hot water came and went during a shower. Towels were often not provided without request.

Room was very nice. Location is perfect. Neighborhood is great.

Stayed in December 2023

Only thing I didn't like and that's my opinion and condition. I found it extremely difficult to step into the bath to have a shower.

Comfortable clean bed . Literally just around the corner from Gloucester Rd Tube. Great location. Restaurants, pubs,coffee shops and supermarket within metres.

Stayed in December 2023

Could use a little face-lift.

Location is on point.

Stayed in November 2023

A bit expensive

Location, spacious room

Stayed in November 2023

Shower a little difficult to work out but minor issue

Great location , very friendly and helpful staff

Stayed in December 2023

We were in one of the three rooms the basement right next to the kitchen and the breakfast room and apparently they are the same category (and price) as the rest of the rooms. They should be cheaper rooms as your window faces a wall below the sidewalk plus the bed is fitted between two walls with only 20cm to the wall in one the sides from the waist up, there is now way that passes as a 4 star hotel room. Breakfast service was poor as it will consistently take several minutes to get the drink order taken and also food was not replaced in a timely manner.

Location was good and the sourdough bread served during breakfast was excellent.

Stayed in November 2023

The shower was rubbish, very mean on tea bags and milk, we had to buy a bottle of milk ourselves. On leaving the hotel, we asked at the front desk if they would call a taxi for us, I could tell it was a mate of his, and this was confirmed when we had the price when we got out of the taxi, double the price of the taxi going to the hotel.

Mainly good. Staff were very nice.

Stayed in November 2023

Could feel the trains running under the hotel. Strange smell in room ( probably cleaning fluid) .

Excellent location, very friendly staff

Stayed in September 2023

If I had to be critical then I would say that breakfast was the same everyday. If you wanted eggs or a full English breakfast you had to pay separately for that. It would be helpful to have the options on booking.com so when you book you are aware of it. It didn’t impact our stay as the conventional breakfast was great.

The location was excellent. It’s right next to Gloucester Road tube station and bus stop. It’s centrally located but not in a busy side of London. The rooms are spacious and match the photos. The bed was comfortable. There was tea and coffee facilities and the room was cleaned everyday. The breakfast is continental breakfast which was nice. The staff are very pleasant and helpful.

Stayed in November 2023

- shabby & threadbare furniture. - only one lift for the whole hotel. - Not suitable for wheelchairs users. - metro noise due to bad sealant and insulation. - small rooms.

- staff were very helpful and friendly. - location nearby metro station through Picadilly line. - Clean rooms. - value per stay is good enough.

Stayed in November 2023

the letter received about smoking in the room when i did not smoke in the room

hotel location was great, very central

Stayed in November 2023

Cleanness

Location

Stayed in November 2023

Not much to complain about. Facilities may have benefited from some very minor maintenance - the drain plug in the room sink did not work, and I would have liked an electrical outlet nearer to the bed for charging a phone (rather than having to use one on the opposite side of the room). The bed was okay, not the most comfortable but definitely not the worst I've had.

The staff was friendly and accommodating, the hotel is nicely furnished and clean, and the room was amazingly spacious (particularly by London standards). I love the location for easy Underground access into central London and to Heathrow. I've stayed at a few different properties in this same neighborhood and the Ashburn is definitely a good value! I will certainly consider staying here again.

Stayed in November 2023

The price was very affordable and room was spacious.

Stayed in November 2023

Bathroom had some minor mold and cracks in caulking. Lamps appeared water damaged or burned.

Better than expected for the price! Liked the comfortable bed and linens, large bathroom, and easy access to the metro.

Stayed in November 2023

The location was great and the people were super friendly and helpful!

Stayed in November 2023

Very small. No labby

Location

Stayed in November 2023

Lighting in bathroom is a little dim / dark for me personally for doing makeup and bathroom is v compact so not slot of room but it could do with a shelf and a wall magnifying mirror. No where for me to hang longer outfits / dresses as wardrobe v tight & contained coffee / tea / safe & misc except to leave them hanging on mirror outside. We managed and clean towels were plentiful. Front of hotel is rather dreary from outside especially at night. Could do with sprucing up and adding one/two flower boxes & warmer lighting. Staff we met were always nice.

Room is small, however adequate & comfortable.

Stayed in November 2023

Attention to detail was missing, unpainted patch on the ceiling, dust at bottom bathroom door posts and bed lamp cable had black masking tape on it connecting it to another cable.

Location

Stayed in November 2023

The room suited our purposes for 1 night. The bathroom could do with an update (hence overall 9).

Stayed in November 2023

Breakfast room extremely cramped and continental choice limited.

Stayed in November 2023