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  5. Reviews of Astoria Hotel

Reviews of Astoria Hotel

100 Sussex Gardens , Westminster Borough, London, W2 1UH, United Kingdom

#621 of 839 B&Bs and Inns in London

Guests' Choice

Review score

Based on 516 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.2

  • Location

    8.6

  • Facilities

    5.8

  • Staff

    7.3

  • Value for money

    6.5

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 25 April 2024

    7.0
    It was pretty decent would stay again
    • Leisure trip
    • People with friends
    • Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Had to ask 3 times for a towel

    Close to city centre. Good value for ££

    Stayed in April 2024

  • Reviewed: 23 April 2024

    7.0
    would not use again , dont know how it can pass as a double room ,
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    small bed, tiny room , tiny shower , hand sink only. if you sleep shower side of bed would not like to get up in a hurry

    room disapointing, 3/4 bed not double , bathroom door hit the bed hard to get in ensuite and into shower unit. shower so small could hardly shut door, could not fill kettle as it would not fit under tap, cups were tiny expresso cup size,useless for tea. the room should be a single room, but it was very clean.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    6.0
    Good location, but uncomfortable stay
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    No lamps in the room. Not great when you just want a low light before bed. Noise from the room upstairs was horrendous. Sounded like someone was having a wrestling match between the hours of 2-4am! Beds were quite hard, which I liked, but the other 2 guests thought they were uncomfortable. Pillows were too thin, and you needed 3+ to be comfy. Bathroom sink didn’t drain properly. Overpriced really, but it was Marathon Weekend

    Location was good. Staff very pleasant

    Stayed in April 2024

  • Reviewed: 20 April 2024

    5.0
    A low cost basic room which is ok for an overnight stay but lacking facilities for longer.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    This isn't a hotel. It is rooms only as an annexe to the Belmont Hotel two doors down. Even at the Belmont the reception was unstaffed a lot of the time. Our room had no information e.g. Fire Alarm arrangements, Wifi etc details and the refreshment tea was minimal - two tea bags to cover afternoon arrival, evening and next morning.

    Good location near Hyde Park and with Charing Cross and Paddington Tube stations close by. Comfortable bed and bathroom facilities all ok - hot water etc

    Stayed in April 2024

  • Reviewed: 19 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I rang the day before I booked and asked about parking they said private parking, pay when I arrive. So the booked room got there, and they said sorry, no parking left

    The room was good for the price Clean room but need a good dust. The location was fantastic

    Stayed in April 2024

  • Reviewed: 10 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking was an issue. We had to use the expensive car park. However in the evening we managed to park in the evening at site

    Great location

    Stayed in April 2024

  • Reviewed: 25 March 2024

    6.0
    Cheap stay, great location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small room. Needs updating.

    Close proximity to Hyde Park & tube. Friendly staff

    Stayed in March 2024

  • Reviewed: 17 March 2024

    6.0
    it is alright
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    TV did not work properly and there is no small light close to the bed only bright headlight

    friendly staff

    Stayed in March 2024

  • Reviewed: 15 February 2024

    7.0
    Cheap and cheerful, great for short budget stay
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Smell, very thin walls, we were in the basement so you heard every noise upstairs. Tv and shower didn’t work. No plugs near the beds for charging phones etc

    Location was great. 5minutes walk to Paddington station. Everything you need for short city stay

    Stayed in February 2024

  • Reviewed: 12 February 2024

    7.0
    Fairly good
    • Leisure trip
    • People with friends
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower not great

    Good location

    Stayed in February 2024

  • Reviewed: 13 January 2024

    7.0
    For the price, this is a good place to stay.
    • Business trip
    • Group
    • Twin Room
    • Stayed 4 nights

    The room was good, but the shower could do with a lot more pressure. It worked, but was more of a dribble than a flow.

    The hotel is in a good location, within easy walking distance to local shops and the underground. Facilities are good, with all that you might need, if everything is a bit basic, then its still worth the cost. We had no issues at all and will stay here again when next in the area. Parking costs extra, and cannot be pre-booked, but we didn't have any problems.

    Stayed in January 2024

  • Reviewed: 19 December 2023

    7.0
    Good
    • Couple
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing to complain

    Location tube near to the hotel

    Stayed in December 2023

  • Reviewed: 8 December 2023

    5.0
    Great location , however rooms are up very steep stairs without a lift. Cleanliness isn’t the greatest and hard to sleep
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The walls are paper thin, You could hear every movement from the room above and whenever anybody passed the room. The cleaning could definitely be improved, found hairs in the bedding, the air vent in the bath room hasn’t been touched for days and the toilet brush hadn’t been cleaned. No bottled water or biscuits in tea tray which were advertised.

    The location was great, so close to Paddington

    Stayed in December 2023

  • Reviewed: 3 December 2023

    6.0
    Ok for business traveller
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was okay

    Location

    Stayed in November 2023

  • Reviewed: 27 October 2023

    6.0
    Great staff. Rooms ok
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms was ok

    Location fab

    Stayed in October 2023

  • Reviewed: 24 September 2023

    6.0
    An okay stay in a very small room.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The room was Tiny. You couldn't bring 2 suitcases into it as there would be no where to store them. We only had small day Packs with us as we were only staying for the 1 night.

    Good location close to Paddington station. Handy keyfob to get into the room in the evening. All staff were friendly.

    Stayed in August 2023

  • Reviewed: 19 September 2023

    6.0
    It was okay in a pinch but we won't stay again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Hotel listed as 3 star but was barely 2 star. Only 2 coffee and 4 cream provided, with 1 biscuit and 1 spoon. No glasses for water. After first night, coffee cups were replaced but no coffee and 2 cream and still just 1 biscuit. Toilet seat was broken and kept falling off. Rubbish bin in Bathroom had no pedal and the lid was not attached so had to prop it up and leave it open to avoid touching the lid for every use.

    The location is perfect, short walk from Paddington Station. It was passable for a place to sleep.

    Stayed in September 2023

  • Reviewed: 17 September 2023

    5.0
    Location was great
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 5 nights
    • Submitted via mobile

    Very Basic, one day had no hot water

    Location

    Stayed in September 2023

  • Reviewed: 1 September 2023

    7.0
    Decent hotel in central london
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 5 nights

    The rooms are small. We were with a family of four. You can't really sit in a two person room with four people. That is not really a problem, but compared to the first week it was a bit dissapointing. Although it is not the hotels fault. The room on the ground floor smelled like it had a fungs treatment or something like that. Smelled very strongly of a cleaning solution

    We visited the Astoria two times in three weeks. At the beginning and at the end of our vacation. The first time with the whole family in one room. That was great. The second time in two rooms. The second stay was still okay, not as great as the first time. Compliments for the staff though. The remote for the tv was missing and they brought a new one very fast. The location was still great.

    Stayed in August 2023

  • Reviewed: 1 September 2023

    7.0
    Pleasant stay , good sleep. Rooms a bit tired looking.
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The balcony door didn’t lock, had to pay £20 to get into a room earlier so we could change and freshen up as the toilet downstairs was tiny.

    Close to tube station, beds very comfortable, clean , helpful staff

    Stayed in August 2023

  • Reviewed: 1 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Shower pressure

    Staff so nice and cooked breakfast

    Stayed in August 2023

  • Reviewed: 23 July 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    In the attic, very narrow staircase leading to room. Bathroom was like a 1960's caravan, blocked drain, broken shower curtain, fitments were so old there was an ashtray built into the plastic sink.

    Clean and nice breakfast

    Stayed in July 2023

  • Reviewed: 20 July 2023

    5.0
    If you want good location, this is it
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    No proper mirror, absolutely no storage or wardrobe, creaky floor and uncomfortable mattress. The reception and breakfast place is in another hotel.

    Location is good. Clean linen and towels. Breakfast is fine.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    ...Quite few things functional but need fixing...loose tap..shower door..socket

    Great location at a great price for London.comfy beds

    Stayed in July 2023

Showing 1 – 25

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