93-97 Central Promenade, Newcastle, BT33 0HH, United Kingdom
#3 of 7 hotels in Newcastle
Guests' ChoiceBased on 203 hotel reviews
9.1Cleanliness
9.6
Comfort
9.5
Location
9.7
Facilities
9.0
Staff
9.7
Value for money
8.7
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 June 2023
Tina
United KingdomNothing
The staff were so friendly and helpful really great experience and will definitely be back. Food was amazing and the seaside view was the topping on the cake
Stayed in June 2023
Reviewed: 15 June 2023
Rebecca
United Kingdomlovely hotel, the staff were so friendly, we had a lovely weekend staying here
Stayed in June 2023
Reviewed: 11 June 2023
Catherine
United Kingdomnothing at all, the perfect location, comfortable welcoming vibe, and everything you could ask for in a relaxing but vibrant place to stay!!
Everything was perfect !! Very welcoming vibe from all members of the team, first time staying but felt so comfortable like we’d been a hundred times before.
Stayed in June 2023
Reviewed: 11 June 2023
Catherine
Irelandbeautiful view overlooking the water
Stayed in May 2023
Reviewed: 31 May 2023
John
United KingdomQuiet and comfortable room, good bed, good breakfast, great location!
Stayed in May 2023
Reviewed: 29 May 2023
John
United KingdomLack of parking availability
Great sea view. Staff were top notch.
Stayed in May 2023
Reviewed: 20 May 2023
Johann
United KingdomCar parking is around the corner however we were able to move the car outside the hotel after 5pm.
The cooked breakfast was a full Irish breakfast excellent. Rather large 2 of eggs, bacon, sausage, bread etc. I did manage quite a bit of it. The continental breakfast was good too. We were there on a Tuesday and the music was great. Live eyuks! Evening food good pizza and steak sandwich.
Stayed in April 2023
Reviewed: 17 May 2023
William
United Statescould have a little more noise privacy between rooms
location really nice spot and well decorated
Stayed in May 2023
Reviewed: 15 May 2023
Aoife
IrelandThere is no parking at hotel so street parking. Should of precooked table in bar for diner.
The location is fabulous the beds were super comfortable. Shower in bathroom was fabulous
Stayed in May 2023
Reviewed: 14 May 2023
Tracey
United KingdomParking a short walk from hotel. Room was a little dark- particularly if you needed to work.
Fantastic location
Stayed in April 2023
Reviewed: 29 April 2023
Joanne
United KingdomEverything was great.
Beautiful boutique hotel. The bedroom was warm & cosy with a stunning sea view. The cooked breakfast in the morning was very enjoyable. Highly recommend ! 🌟 🌟 🌟
Stayed in April 2023
Reviewed: 23 April 2023
Jill
United KingdomRoom a little on the small side. Lighting in room not great. Other guests unable to talk quietly outside bedrooms.
Nicely decorated. Comfortable and clean. Lovely view.
Stayed in April 2023
Reviewed: 19 April 2023
Isobel
United KingdomThat we were only staying one night.
Staff were great,really friendly and nothing too much trouble. Hotel had quirky decor,just a bit different from other hotels in the area. Cocktail bar next door was lovely as well. Greatly situated,a lovely wee spot.
Stayed in April 2023
Reviewed: 16 April 2023
Shazmcb
United KingdomNothing
Everything
Stayed in April 2023
Reviewed: 14 April 2023
Robert
United KingdomNothing I can add, small issue with a kettle and was sorted immediately
Great location, our 2nd stay, just as great as the first one, really well looked after, place very clean, food delicious
Stayed in April 2023
Reviewed: 13 April 2023
Freddie
United KingdomNicola was so informative and friendly. The bar was very busy some of the bar staff struggled a little with this.. But that will improve with experience. Food was great and good value. The wild hare bar had fantastic cocktails and is an absolute gem. Was like a, step back in time. Absolutely loved it.
Stayed in April 2023
Reviewed: 11 April 2023
Eileen
United KingdomFood beautiful...rooms beautiful...ideal location...pizzas delish & staff lovely...especially Nicola who went out of her way to make sure our stay was good
Stayed in April 2023
Reviewed: 2 April 2023
Elizabeth
United Kingdomtiny issue was the room and bathroom were really dark and difficult to get ready with
really comfortable and staff really friendly
Stayed in March 2023
Reviewed: 28 March 2023
Brenda
United KingdomBreakfast disappointing, displayed in a dark corner of the restaurant, very poor continental style, cold coffee and pastry not so fresh only a few slices of ham left out and a bit of grated cheese.
Decor was lovely, everything very quirky. Very friendly staff.
Stayed in March 2023
Reviewed: 27 March 2023
Hubert
United KingdomBreakfast. There wasn’t a great choice, cooked breakfast would have finished the trip lovely.
Beautiful location. Room was quirky and very comfortable. great views of both coast and Mourne mountains.
Stayed in March 2023
Reviewed: 11 March 2023
Beverley
United KingdomDisappointed that there was no cooked breakfast as an option, only cold buffet
Location was excellent with amazing views. Rooms were comfortable and decor was beautiful
Stayed in March 2023
Reviewed: 9 March 2023
Sara-jane
United KingdomNothing at all
My parents had a lovely stay at this hotel in January.
Stayed in January 2023
Reviewed: 6 March 2023
Katharine
United KingdomIt would benefit from a little more lighting in the bathroom or even a little make-up mirror as the lighting was low level throughout.
Check-in easy, staff very pleasant, location perfect! The room was beautiful and the view out over the sea was worth every penny! It’s worth ringing the property before booking to ensure you can get a sea view room. The refurbishment is really fantastic and we’ll definitely chose to stay here again.
Stayed in March 2023
Reviewed: 27 February 2023
Tracy
United Kingdomunfortunately we had a self service cold buffet for breakfast as there wasn’t a chef available to cook a hot breakfast. this was my only disappointment. that is why I have scored 9/10
location & decor
Stayed in February 2023
Reviewed: 26 February 2023
Brian
United KingdomEverything was good except the kitchen closed early. Partly my fault as I went for a walk before eating. They closed at seven because it was quiet.
Didn't have the breakfast, they were doing continental. Kitchen closed early the previous evening as it was quiet so I had to eat out. Room was lovely and the girl who showed me my room was so helpful. The views were beautiful, over looking the sea. I loved how the room was decorated and the bench table along the wall was really good and useful.
Stayed in February 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content