2 Aylestone Hill, Hereford, HR1 1HS, United Kingdom
#8 of 14 hotels in Hereford
Guests' ChoiceBased on 981 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.5
Staff
9.5
Value for money
8.9
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 September 2023
Chris
United KingdomThe bed wasn’t very comfortable very soft and on a slant
Breakfast was great everything you could ask for
Stayed in September 2023
Reviewed: 3 September 2023
Amanda
United KingdomThat we were only staying one night !
Beautiful Georgian building in lovely surroundings. Very spacious room regally decorated. Very comfortable bed.had everything one could need for a perfect stay.lovely breakfast in the lovely conservatory.
Stayed in September 2023
Reviewed: 30 August 2023
John
United KingdomSink was loose - I could have lifted it out and taken it away. Some small decorative upgrades needed. Creaky floorboards on floor above; I am a sensitive sleeper so will ask for a top floor room next time. TV worked but was small and a bit temperamental off the remote but not a deal breaker.
Hotel needs some minor repairs and renovations but the room was comfortable, bed exceptional, mostly clean especially the bedding. Nice view to garden but backs on to a retail park - no noise in the evening. Decent condiments and reasonable breakfast.
Stayed in August 2023
Reviewed: 30 August 2023
Brent
United KingdomLovely big roo. Lovely light breakfast room. Friendly kind staff. I was very comfortable and enjoyed my stay there
Stayed in August 2023
Reviewed: 25 August 2023
Barbara
United KingdomNo dislikes
Lovely rooms and Michael was very friendly and helpful
Stayed in August 2023
Reviewed: 22 August 2023
Angela
United KingdomN/A.
Friendly and welcoming. Beautiful features. Room was big and very luxurious. The bed was so comfortable! No indoor or outside noise could be heard. Everything was to hand and the property is close to the Town Centre. Parking was no problem. Gorgeous breakfast with a variety of foods available. Highly recommend staying here. Fantastic value for money with all the luxury at a low price.
Stayed in August 2023
Reviewed: 22 August 2023
Rachel
SingaporeWe unfortunately had a room at the front that looked out in the road. At night we sleep with the window open so it was quite loud.
Very personal accommodation, tea and cake on arrival, staff all very friendly.
Stayed in August 2023
Reviewed: 21 August 2023
Paul
United KingdomNothing.
Warm welcome, spotless room, very nice breakfast, no complaimts ar all
Stayed in August 2023
Reviewed: 21 August 2023
Sinead
IrelandLovely country house style hotel and in a convenient location - 5 minute walk from the train station and less than a 10 minute walk from the city centre. The room was spacious and had everything we needed - tea/coffee making, ironing board, comfy bed and toiletries. The breakfast was superb on both days and a large selection of jams on offer which can also be purchased. Adam was very friendly and helpful. There is a pretty little courtyard area to sit outside and the breakfast room was lovely and bright right next to the garden. Great value for money for all that was on offer. Would highly recommend.
Stayed in August 2023
Reviewed: 20 August 2023
Paul
United KingdomWarm welcome & very tasty breakfast. Large comfortable room.
Stayed in August 2023
Reviewed: 20 August 2023
Janet
United KingdomA little TLC needed in some minor decorative areas in the room but this did not detract from a lovely spacious bedroom.
Beautiful house with period features. Very friendly polite and accommodating staff. Great breakfast. Would definitely stay again if we visit Hereford.
Stayed in August 2023
Reviewed: 20 August 2023
Lionel
United KingdomLocation,staff,breakfast,room.Could not fault a thing.
Stayed in August 2023
Reviewed: 19 August 2023
Robert
SwitzerlandBreakfast and location was very good. They bent over backwards to help me when I need it.
Stayed in August 2023
Reviewed: 19 August 2023
Ian
United KingdomExcellent service, arranged early breakfast with ease. Food perfect
Stayed in July 2023
Reviewed: 19 August 2023
Rachel
United KingdomBreakfast
Stayed in July 2023
Reviewed: 18 August 2023
Anne
United KingdomVery friendly and hospitable
Stayed in August 2023
Reviewed: 18 August 2023
Jane
United Kingdomnothing
lovely house, very spacious room, nice sunny breakfast room. friendly staff offered us a cup of tea and brownie when we arrived, very welcome after long cycle.
Stayed in August 2023
Reviewed: 17 August 2023
Sam
CanadaNo box of tissues in room
Breakfast was wonderful, room are quite, old building, carpark.
Stayed in August 2023
Reviewed: 14 August 2023
Harvey
United KingdomLocation gave easy access to the town and the breakfast was excellent
Stayed in August 2023
Reviewed: 14 August 2023
David
United KingdomIf an evening meal had been available this would have been a bonus.
Room overlooked a terrace and a well-tended lawn. Breakfast was good and served in a pleasant room.
Stayed in August 2023
Reviewed: 13 August 2023
Simon
United KingdomCar park Location Staff Breakfast
Stayed in August 2023
Reviewed: 12 August 2023
Robert
United KingdomThe A465 is a main road and can be busy. Our room faced the road, so if we opened the window there was ineviatably some traffic noise (hence the fan). However, there is secondary glazing, so the traffic noise can be minimised. Being on the third floor, it took some time for warm water to reach the sink in the bathroom.
Very friendly owners and staff making you feel very welcome. We had arrived by train and before check-in time, but they were more than happy to store our bag whilst we walked into the city centre. Many period features throughout the building and nicely decorated. Comfortable, roomy bedroom with plenty of storage. Huge, comfortable bed. The room contained additional small heater, fan, iron etc so everything is available to make your stay as comfortable as possible. Great shower. Good choice of tea, coffee in the room and complimentary bottled water available in the downstairs hallway. Excellent breakfast served in the lovely garden room. Ideally located for train station (5 minutes walk) and city centre (10 minutes walk), on the A465 main road into and out of Hereford. Due to the covid knock-on effect and the rising costs of living, the hotel restaurant is sadly no longer open, but the owners are happy for guests to order food in which they can eat in their room. They also provide suggestions and contacts for local eateries. We had one small issue, which was brilliantly handled by the staff and the owner which went above and beyond expectation.
Stayed in August 2023
Reviewed: 12 August 2023
Craig
AustraliaGreat breakfast Comfy room 15 min walk into town and good pub grub 5 min walk
Stayed in August 2023
Reviewed: 10 August 2023
Natalie
United KingdomUp stair banding about the bathroom towels not been changed still in the shower The bin in the bathroom On soap The shower cord so High up I had to get a chair
Near the town
Stayed in August 2023
Reviewed: 8 August 2023
Peggs
United KingdomFantastic staff, very friendly and welcoming environment.
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content