No issues

Beautiful location Great staff Room was great size,very clean very comfortable Swimming pool ,steam room and sauna class Food was great

Stayed in April 2024

Facilities and staff excellent

Stayed in April 2024

Swimming pool and food.

Stayed in April 2024

we booked to use the pool, but before booking it was advertised that the pool closes early, otherwise we would have booked closer to where we needed to be.

enjoyed it all especially dinner with the frozen grapes as dessert

Stayed in February 2024

Room was too warm Toilet could have been cleaner I had to ask for toilet paper at Reception and I was handed a roll to take back to my room Gym was stuff air-con not working and no one had opened any windows

Bed was comfortable Tea and biscuits provided Gym was good and clean Meals all served piping hot and in a timely manner

Stayed in April 2024

breakfast was Excellent. staff where really friendly and helpful. we only stayed there the one night as we here off to a family party, but location wise it was great for use

Stayed in April 2024

N/a

Nice location, food was lovely, good value for money.

Stayed in April 2024

I would have expected more luxury from an expensive hotel like a box of tissues, choice of pillows (way too firm for me) and not even a down option,, just synthetic. I would expect more than 2 tea bags, and decaf options, eg mint tea.the room was also very hot snd it was not possible to adjust the temperature. Also, attention to detail as the sealant is coming off the bath and watwr will be gushing down the back of it.

Attentive staff, nice enough room,, fabulous large bath. Dustant view of Cairngorms was nice. Direct view of a room roof underneath. The gym, sauna ans jacuzzi was really good and indoor pool, but a pool party for kids. So we had to wait an hour. Breakfast was amazing, good choices, including veggie .

Stayed in April 2024

Too hot. Turned down heaters and opened windows - but room roasting. The bathroom heater couldn’t be adjusted.

Ideal for travel to Glenrothes. Friendly staff. Clean rooms

Stayed in April 2024

I booked a double bedroom but i entered the room there were Two single beds. I haven’t slept in a single bed for over 40 yrs

Fruit salad and full breakfast was tasty

Stayed in April 2024

Bed uncomfortable, and the pool was a little bit cold, other bathers said it had been warmer the day before.

Loved the room with accessibility shower, bed a litte uncomfortable possibly as 2 beds put together. Food was amazing. Plenty of choice at breakfast, and evening dinner superb.Pool and changing areas are spotless, and very well equipped. Plenty of lockers ,showers etc.

Stayed in April 2024

The breakfast service was excellent and the staff friendly. Staff even offered to carry suitcases.

Stayed in April 2024

Bathroom little dated

Location clean

Stayed in April 2024

Elegant hotel with lovely staff

Stayed in April 2024

Since booking I'd developed a bad back so couldn't lift suitcases. Of course the hotel didn't know this and booked us into a second-floor room (or maybe 1st floor) but there was no lift. So we paid £20 extra for a de-luxe room to which there was a lift. Reading the hotel blurb later we find they actually offer to carry bags up for you, but that wasn't offered by reception when we checked in. So I feel we paid an extra £20 we needn't have.

Very comfortable and convenient.

Stayed in April 2024

The walls are thin and on one evening the neighbours sounds of sex were intrusive and on another night the noise of music intrusive.

Room comfortable with a view, brekky good

Stayed in March 2024

Thought we were getting B&B but booking deceiving, so we had to go out for breakfast. Also when we arrived we wanted a snack but person behind bar couldn’t accommodate us as there was a wedding on and it was busy and couldn’t leave the bar!

Room was nice size and comfortable.

Stayed in March 2024

Delighted with the King size room.

Stayed in March 2024

Nothing

Part of a wedding party, and the staff did everything possible to make it a great success. Rooms were spacious and spotless. Bar and restaurant were good and prices were reasonable. Didn't have time to sample spa, but looked well kept and modern facilities. Gardens provided a lovely backdrop for photographs. All in all great stay.

Stayed in March 2024

We struggled to find Balgeddie House after a 270 mile car journey because the postcode quoted was wrong. Hence we landed in a housing development around a mile away from our intended destination. A phone call to the hotel gave us a corrected postcode and on arrival, we learned that the wrongly quoted one had not been in use…”for about ten years”!! This clearly needs to be addressed by Best Western management but thankfully, it didn’t spoil our overnight stay.

Dinner the night we arrived and breakfast the following morning were both of good quality and value for money.

Stayed in March 2024

Would have preferred a walk in shower

Excellent meal in the Brasserie with very fast, friendly service. Thank you!

Stayed in March 2024

N/A

The place is really calm. access to the spa include, large bedroom

Stayed in March 2024

Lift doesn’t access all floors

Big rooms

Stayed in March 2024

Constructive criticism: our room had something like a smoke detector/fire alarm on the ceiling above the bed, which had a green light that kept flashing all night and disturbed us. And at 6am a whole load of noise started. Not sure if it was because we were above/near the leisure centre/spa.

All the staff were absolutely terrific. Helpful, friendly and lovely team. Food was super too. Really enjoyed our stay.

Stayed in February 2024