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Reviews of Banyers House 4 stars

Banyers House 16 Melbourn Street, Royston, SG8 7BZ, United Kingdom

#4 of 10 hotels in Royston

Guests' Choice

Review score

Based on 509 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 2 March 2024

    8.0
    Enjoyable stay but feel Banyers House would benefit from more management input and staff training.?
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast buffet was disappointing and disorganised. No fruit juice, limited cereal and bread options, no yoghurts, cold meats or cheeses as would have been expected on a continental buffet. Room was not serviced on second day of our stay although management did offer us a small discount when advised of this.

    Central location, good parking and great room facilities.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    Fabulous rooms,restaurant,staff and value for money. We definitely stay again. Great location to train station,bars,rest
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    We arrived 4.30pm,the bar area was empty after a busy afternoon. It appeared the staff had taken a well earned break.Tables were left unclean,glasses and bottles where everdent on many empty tables… Not a good first impression. I can add this was not the norm for the rest of our stay.

    The bedroom was large warm and welcoming.The funky and quality authentic vibe was a real bonus. Stylish and spacious,room 7 had great views of the church!

    Stayed in February 2024

  • Reviewed: 11 December 2023

    8.0
    Nice hotel for an overnight stay
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Christmas decorations were very poor inside and. It very festive. Staff were pleasant enough but seemed a bit inexperienced.

    Good location. Lovely rooms and bathrooms. Good food.

    Stayed in December 2023

  • Reviewed: 24 November 2023

    7.0
    Nice enough if stopping by Royston for a night.
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    A few little things: there should be someone on the reception all the time, rather than customers standing around for minutes and hoping someone from the bar catches your eye. The floors are also uneven upstairs and there was only a thin sheet separating the bedroom from the bathroom in the deluxe double room we were in.

    The breakfast was very good, the staff were generally friendly and it's a very nice building from the outside. Quite affordable too.

    Stayed in November 2023

  • Reviewed: 18 October 2023

    8.0
    Very pleasant apart from the lack of a door to the bathroom.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was lovely, but we were not impressed with the lack of a door, net curtains are not acceptable.

    Comfortable, spacious, very helpful and friendly staff.

    Stayed in October 2023

  • Reviewed: 18 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    I liked the location and pricing i thught was good. Very close to downtown and within wlking distance to the train. Although the rooms are above the bar dnning area I never heard any noise from there.

    Stayed in October 2023

  • Reviewed: 13 October 2023

    9.0
    Great staff, and enjoyable
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 6 nights

    Room service was a bit "hit and miss". Trash never emptied until I left. No checking of crops and shampoo supples on a daily basis

    Generally very good

    Stayed in October 2023

  • Reviewed: 13 October 2023

    8.0
    Comfortable stay rather spoiled by breakfast experience.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Poor choice of cereals for breakfast. No milk or fruit juice on buffet table, but brought promptly when we asked for them.

    Beautiful and comfortable room. Friendly staff

    Stayed in October 2023

  • Reviewed: 14 September 2023

    8.0
    Great staff, good food, nice rooms
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were really friendly and welcoming but during dinner service the attention just dropped off and we had to wait half an hour for our mains to be cleared and asked if we wanted dessert. The. Ended up paying as we left.

    The rooms were quirky cool and the shower was really good. Air con in 30 degree heat made me want to move in.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    9.0
    A good value and comfortable pub/hotel with very friendly staff and excellent food.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    There were no problems at all. The road is a little busy but it was not an issue for us.

    The staff at this pub/hotel are exceptionally friendly and helpful. We met non-resident friends for dinner and it was excellent, we all enjoyed our meals. Breakfast was also very good, with plenty of it. The bedroom was spacious and the bed very comfortable. There is a good TV. The bathroom was huge and we had a lovely walk-in shower. There is aircon in the room (room 7), which for a pub is pretty unusual and very welcome.

    Stayed in September 2023

  • Reviewed: 22 August 2023

    8.0
    Lovely place, we will be back
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    A little bit more attention from the cleaning team needed. Skirting boards dusty and carpets/floors throughout need a good hoover. However, it did not spoil our stay.

    Lovely rooms with everything needed in a hotel room. Full lengths mirror, make up mirror on desk, iron and board a nice touch. Excellent shower. Great staff, lots of smiles, made our stay most enjoyable.

    Stayed in August 2023

  • Reviewed: 18 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Good breakfast @ good location

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    Superb
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    For me personally I wasn’t too keen on having the toilet/bathroom en-suite with no door. Just felt a little strange

    Property was clean and and really well equipped. Decor was lovely. The bathroom was stunning shame there was no door between the bathroom & bedroom

    Stayed in August 2023

  • Reviewed: 11 August 2023

    7.0
    Attractive, clean hotel with very friendly staff.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Uncomfortable hard pillows!

    Lovely building. Charming room. Helpful staff.

    Stayed in August 2023

  • Reviewed: 11 August 2023

    9.0
    Superb
    • Couple
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff were very friendly and efficient The food was very very nice enjoyed my stay would book again

    Stayed in August 2023

  • Reviewed: 9 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Staff very friendly and professional ☺️👏

    Stayed in July 2023

  • Reviewed: 23 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Lovely room and ensuite, both of which were exceptionally big and nicely furnished. The pub/restaurant side of the facilities also nicely done.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    8.0
    A fantastic stay in the heart of Royston, very helpful staff, excellent food and drink, and a clean and spacious bedroom
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Fantastic food menu and great quality food. Big, spacious bedroom. Dedicated parking for hotel guests, free of charge. Very helpful staff who helped me out when I left something behind in the bedroom after check-out.

    Stayed in June 2023

  • Reviewed: 13 June 2023

    9.0
    Very good and would return (but please get some bedside plug sockets!).
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No bedside plug sockets. Easy to fix but a surprising amount of hotels don’t fix this simple thing.

    Size of room. Decor. Ambience. Breakfast. Bathroom.

    Stayed in June 2023

  • Reviewed: 12 June 2023

    9.0
    very good - would go again.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    all great

    dinner and drinks

    Stayed in June 2023

  • Reviewed: 30 May 2023

    9.0
    Lovely place. Wish we had been there long enough to sit out in the garden in one of the 'pods'.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    There was a staff member who seemed like a manager who was working on her laptop next to the check-in desk. I thought she was working there rather than in an office so she could keep an eye on guests however apparently not, as she gave us a good ignoring to on two different occasions. Very strange approach to customer service! Luckily anther lady arrived who was super helpful.

    The room was fabulous, we were very happy. Loved the bed, the decor and the bathroom especially. It was great to have the Nespresso coffee machine, especially as, sorry to say this, but the breakfast coffee was a bit ropey! The air con worked like a dream, which has not been our experience anywhere else recently. My Eggs Benedict for breakfast was divine. Unfortunately my husband's sausages in his full English had barely been introduced to the frying pan so had to back, but NEVER judge a place by one thing.

    Stayed in April 2023

  • Reviewed: 27 May 2023

    8.0
    Comfortable stay with friendly atmosphere
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean comfortable room and they allowed very early check in, which was so helpful Breakfast was good (would have liked some fruit/juice) Staff friendly and helpful Plenty of parking

    Stayed in May 2023

  • Reviewed: 20 May 2023

    9.0
    A very good hotel with welcoming friendly staff.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    We both found our bathrooms to have a mild, slightly damp smell.

    The full English breakfasts were delicious. Served piping hot (how we like our food served), and good quality produce.

    Stayed in May 2023

  • Reviewed: 23 April 2023

    7.0
    very convenient stay for a family wedding
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    slightly over priced

    great location and beautiful building. dry friendly staff

    Stayed in April 2023

Showing 1 – 25

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