Hunter Road, Crawley, RH10 6SY, United Kingdom
#7 of 13 hotels in Crawley
Guests' ChoiceBased on 506 hotel reviews
7.1Cleanliness
7.5
Comfort
7.6
Location
7.5
Facilities
7.2
Staff
8.1
Value for money
7.7
Free WiFi
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Mark
United KingdomThe staff were not as warm and friendly as could be. And had to ring the bell a few times for someone to come to reception.
The Rooms were nice and bed was comfortable.
Stayed in May 2024
Reviewed: 2 May 2024
Lubica
United KingdomA bit noisy, could hear people talking from downstairs reception, and people walking above the room I've stayed in.
The tray full of teas, coffees, water bottles, working TV, and quire good bathroom.
Stayed in April 2024
Reviewed: 2 May 2024
Heather
AustraliaWas located in "not the best" area of town, a 20 min walk from the town centre. Old and creaky building, bed was on it's last legs, no breakfast. No fridge in room.
Cheap single room with ensuite. No noise as a long way from town in a residential area. Staff friendly and helpful
Stayed in April 2024
Reviewed: 1 May 2024
Des
United KingdomComfortable bed, room small but perfectly adequate. Check-in easy
Stayed in April 2024
Reviewed: 24 April 2024
Rosie
United KingdomIt said it was a 10 min walk from the station, I disagree, I took a taxi and this took able 10 mins. I'm glad I did not try to walk it in the dark not knowing where I was going.
There was no breakfast and no offer of one, This would have been good even if a takeaway one.
Stayed in April 2024
Reviewed: 23 April 2024
Chris
United KingdomClose to the football ground.
Stayed in April 2024
Reviewed: 22 April 2024
Marie
United KingdomGood price, the room was very clean
Stayed in April 2024
Reviewed: 20 April 2024
Erle
United KingdomConvenient for all airport parking, easy checking in , a public house ( PUB ) with in 100 yards with a food bar out side , perfect for people travelling to the airport
Stayed in April 2024
Reviewed: 19 April 2024
Paul
United KingdomThe only thing I could say is that the bed was very soft, but I realise that this is a personal preference.
very convenient for gatwick airport. We were running late due to road issues and the guy who answered the phone was really brilliant in helping us make sure we could get into the property. WhatsApp'd us the details, then phoned back to make sure we got the information. Room was very comfortable, with tea/coffee etc.
Stayed in April 2024
Reviewed: 17 April 2024
Yewande
United KingdomThey can start offering breakfast and dinner
The location was not so near to the Airport but with the help of a taxi I was able to reach there and get to the airport in due time
Stayed in April 2024
Reviewed: 7 April 2024
Gina
United KingdomAs usual never enough tea, milk and coffee facilities but nowhere to get any refills. Reception closed at 10pm. My room was surprisingly big but for a tall person the bathroom had sloped ceilings and going to the loo and having a shower meant leaning over alot.
I used to live in Crawley so I knew of this hotel. Tucked away behind a cul de sac looks very Tudor like. The rooms were ample big enough, warm and cosy. Hotel receptionist friendly got keys straight away. Overall room was comfy just what we needed. No breakfast or food facilities but that didn't bother us.
Stayed in March 2024
Reviewed: 6 April 2024
Dennis
AustraliaFriendly reception booked us a taxi to Gatwick for a very early flight - cost 19.5 GBP. This hotel is rooms only - no other facilities. There is a pub 5 minutes walk where you can get food from a food truck parked outside. Food was basic and good value. Beds comfortable and bathroom good. Fine for an overnight stay.
Stayed in April 2024
Reviewed: 1 April 2024
Bekithemba
United KingdomNothing
Location
Stayed in April 2024
Reviewed: 30 March 2024
Katrīna
United KingdomIt was too hot. I turned radiators down and kept window open but still felt too hot for me.
Comfortable bed. Away from main road and traffic.
Stayed in March 2024
Reviewed: 30 March 2024
Peter
United KingdomNice little hotel, clean room and everything worked
Stayed in March 2024
Reviewed: 28 March 2024
Ralph
United KingdomThe mattress
N/A
Stayed in March 2024
Reviewed: 28 March 2024
Robert
United KingdomThe bed was not accessible by both sides as it was virtually against the wall. The bathroom was OK but the window blind was sitting on top of the radiator. The drinking glass in the bathroom was dirty. There was no bath mat on the floor nor anti slip mat inside the bath. I had trouble getting in and out of the bath to take a shower. Also, there was no lift and we were on the 3rd floor.
Good size room, seating area was comfortable. Comfortable bed. Clean room. Friendly, helpful staff.
Stayed in March 2024
Reviewed: 28 March 2024
Rachael
IndiaThere was no food available which meant we had a long walk into town to breakfast. Our shower could not be used as drains were blocked. Awkward access to get into the hotel
The staff went out of their way to help. Very nice staff. The room was clean
Stayed in March 2024
Reviewed: 25 March 2024
Seamus
ItalyIt's about a mile from the town centre so a bit of a walk - or there is a bus every 40 minutes that stops quite close. But they can't really be expected to move the building, so nothing to complain about. Anyway, this is probably why the prices are so good!
This place was very cheap so my expectations were low, but actually it's a very good hotel. The room was small but that was fine for me as I don't need much space and there was everything there, They gave me a single bed which is what was advertised and it was comfortable. the shower worked well. The television was a reasonable size and worked well. The room was clean. There's a very good pub just around the corner.
Stayed in March 2024
Reviewed: 23 March 2024
Simon
United KingdomNothing
Clean, convenient and value for money
Stayed in March 2024
Reviewed: 21 March 2024
Josef
United KingdomSingle room fittings needed a bit of tightening here and there. The carpet needs changing as the room smells "old".
Location was quiet.
Stayed in March 2024
Reviewed: 19 March 2024
Becky
United KingdomToom a while to check in as there was only one member of staff and no one kn the reception desk.
Good location, friendly & helpful member of staff.
Stayed in February 2024
Reviewed: 18 March 2024
Natalie
United StatesThe low ceilings need some sort of warning or padding, hit head multiple times in dark room unable to see the ceiling.
Bed was extremely comfortable, good facilities, charming area, and nice spread of tea.
Stayed in March 2024
Reviewed: 17 March 2024
Ingram
United KingdomGood value for money and not far from all facilities
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content