404 Kenton Lane, Stanmore, HA3 8RQ, United Kingdom
#3 of 4 hotels in Stanmore
Guests' ChoiceBased on 42 apartment reviews
7.7Cleanliness
8.2
Comfort
7.9
Location
8.2
Facilities
8.0
Staff
7.5
Value for money
7.4
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 16 April 2024
Suhan
United KingdomThe entry instructions
Spacious clean well equipped flat
Stayed in April 2024
Reviewed: 6 April 2024
Samuel
United KingdomThey make U pay a supposed refundable deposit and come up lies about missing items that equal exactly how much you paid - This is criminal. The company should be investigated especially when you are not on ground to challenge them
Location & cleanliness
Stayed in March 2024
Reviewed: 25 December 2023
Ewemade
United KingdomN/a
Ok
Stayed in December 2023
Reviewed: 30 October 2023
Ola
United KingdomThe scuffs and marks on the walls
The overall theme colours of the living room matching the bedroom. Both bathrooms were lovely.
Stayed in October 2023
Reviewed: 15 April 2023
Oluchi
NigeriaEverything about the apartment
Stayed in April 2023
Reviewed: 3 April 2023
Murray
United KingdomThe cooker had a bit of a smell to it the balcony had a bird's nest on it with bird droppings all over the floor an chairs And the smell coming though the apartment from papa johns was chip fat an wasn't the best ..apart from tha it was a nice place
There was no breakfast rooms good size cozy of a night
Stayed in April 2023
Reviewed: 14 February 2023
Michelle
United KingdomParking spaces were full
Stayed in January 2023
Reviewed: 22 September 2022
Sabahat
Australiaextra key to apartment would have been handy!
Nice, spacious, clean apartment. Great location close to shops like tesco express, take-away restaurants, pizza, dessert and best of all public transport! good area too, completely safe for families. the apartment had basics like salt, pepper, dishwashing liquid, laundry detergent etc! security access to the building was fantastic! balcony was great and connected the living room to bedroom!
Stayed in September 2022
Reviewed: 12 August 2022
Amakor
NigeriaParking lot for my apartment was in another compound with a whole lot of inconveniences.
No breakfast available. Direction for keys collection was good but it was not stated how to use the key sensor to open the entrance door.
Stayed in July 2022
Reviewed: 7 April 2024
Uthara
CanadaThe kitchen cutlery was dirty, bed duvet and linen were old and ripped. The cleaning materials such as bucket and mop were useless as they didn’t have a compartment to ring out and water so you had to manually squeeze the water out. The drying rack provided was previously broken (may have been previous guests) and so we had to use it as is. The bathrooms had mold growing and the toilets weren’t cleaned prior to us coming. The net curtains were dirty and had stains.
The location and staff were really helpful. The apartment felt safe.
Stayed in April 2024
Reviewed: 24 November 2023
Wahab
United KingdomMy experience was very disappointing. They provided me with a non-working remote for the parking gate, and despite continuous requests over four weeks, they did not replace it. This became a significant issue, especially considering the inclement weather and my wife's pregnancy, making it difficult to manually open the gate each time. Unfortunately, they refused to provide a key as an alternative solution. Additionally, linens were only delivered twice during my stay. Consequently, we had to rely on the linens stored in a bag in the cupboard, but some of them were dirty. Towards the end of my stay, I was surprised to find a deduction of £125 from my security deposit. They claimed to have found one linen in a dirty condition, which was misleading because it was part of the bag we never used. Furthermore, they mentioned dirty plates in the wash basin, despite our efforts to maintain cleanliness throughout our stay. We had already paid for cleaning at the beginning of the contract, making the additional charge of £125 seem unjustifiable.
Stayed in October 2023
Reviewed: 28 June 2023
Rishi
IndiaSpacious, full of facility
Amazing location & all facilities are there for family. I highly recommend Indian who are coming with family
Stayed in June 2023
Reviewed: 6 May 2023
T
NetherlandsThink twice before booking here. The apartment is not suitable for rental. 1. Property is not cleaned properly. There were many dirty towels in the laundry room. I reported that. they said they were going to clean that up, but they didn't come over. 2. From the moment we are in the apartment, we get messages that there is noise disturbance, when we don't even have music on. Even when we were not at home, we received many messages that there is a lot of noise coming from our house. It was very frustrating. When I ask what sound it is, they can't tell me. They totally ruined my stay in London. When I sent a message, different employees reply with different Stories. I think the neighbors don't want the apartment to be rented out to different people. That's why they keep complaining. The apartment is not suitable for rental. 3. Location is far from the city. more than 1 hour by public transport.
Own parking space. Apartment looks good, but dirty. And I don't recommend anyone to stay here. it's a hell.
Stayed in May 2023
Reviewed: 14 January 2023
Tomi
NigeriaUnfortunately there were many issues. The bed was extremely uncomfortable, you can literally feel the springs. The windows are not double glazed and the apartment faces a busy road and a busier petrol station. I don't think I had one decent night sleep. The intercom did not work so I could not get any online shopping delivered . There was no parking available even though it was advertised with parking.My guests had to park outside and because the intercom was not working I had to go down each time to let them in. Then there was the heating that went up to 29degrees by itself during the night and left us sweating through the night.Finally there was an incessant banging noise through out our stay. The glassdinning table screw came off while we were having dinner and we were lucky to avoid breakage. We paid £200 security deposit for a spare key which they are yet to refund even though we returned it.
The apartment itself was nice. The bathroom was decent size and the there was a good size TV. There was also kitchen utencils and a washing machine
Stayed in December 2022
Reviewed: 29 July 2022
Fowope
Nigeriathe place wasnt cleaned by the host through out my 10 days stay and they were not friendly and flexible with their check out time! finally, i asked when two hundred pounds deposit will be refunded but no response. Am not sure i will come back there again!
The location is good and the fcaility is top notch. the apartment got the right and needed comfort for a getaway
Stayed in July 2022
Reviewed: 30 October 2022
Anonymous
IndiaAlthough the apartment itself has was clean on checking in, we have had plenty of issues which u would like to complain about and seek compensation / refund, please see below: 1) CHECK IN - First if all we were not given the apartment until 6:45pm on the day if our arrival which proved to be a massive inconvenience with a 9 year old and us literally just wandering about until we could finaly check in. 2) VACUUM CLEANER - The Vacuum cleaner is not in a proper working state, as soon as you start the machine it has a strong burning smell and we thought it could be dangerous to use it, highly inconvenient. 3) WASHING MACHINE - The machine has been placed in such a way with a lot of stuffed just dumped directly above it, we just couldn't use it even once during our entire stay if 2 weeks. It was super I convenient to keep going to the local launderette again and again. 4) PARKING - Although the property was advertised with a dedicTed parking space, inspite if communicating multiple times we were not allocated a dedicted space and were eventually just told to park anywhere within the premises. This is totally misleading and I was mis sold the apartment on the pretext of getting a dedicated parking spot which wasn't the case. I was humiliated, argues with and insulted on multiple occasions when I parked on the premise without a proper parking permit, almost felt like a second class citizen, I am highly upset about this to be honest. To be perfectly honest with you, I booked this apartment inspire if being a lot more expensive as compared to many other options in this locality simply because of the inclusions as described in the advert and I feel pretty mislead and a lot of inconvenience has been caused through out our stay here. I could have rather booked a cheaper apartment and not expected a high level of service.
the location, the amenities and spacious..
Stayed in October 2022
Reviewed: 6 July 2023
Michelle
United KingdomThere are no comments available for this review
Stayed in June 2023
Reviewed: 30 April 2023
Manish
United KingdomThere are no comments available for this review
Stayed in April 2023
Reviewed: 3 April 2023
Michelle
United KingdomThere are no comments available for this review
Stayed in March 2023
Reviewed: 28 March 2023
Michelle
United KingdomThere are no comments available for this review
Stayed in March 2023
Reviewed: 28 March 2023
Michelle
United KingdomThere are no comments available for this review
Stayed in March 2023
Reviewed: 17 March 2023
Michelle
United KingdomThere are no comments available for this review
Stayed in March 2023
Reviewed: 8 March 2023
Michelle
United KingdomThere are no comments available for this review
Stayed in March 2023
Reviewed: 8 March 2023
Michelle
United KingdomThere are no comments available for this review
Stayed in February 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content