Bagshot Road, Sunninghill, Ascot, SL5 9JH, United Kingdom
#7 of 10 hotels in Ascot
Guests' ChoiceBased on 2900 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.6
Facilities
7.9
Staff
8.3
Value for money
7.3
Free WiFi
7.3
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End of dialog contentReviewed: 7 March 2024
Scarlett
United KingdomChildren. I think it should be an adults only venue, on the Saturday afternoon lots of young children were in the pool and lots of adults then left the pool area. For a 4* luxury stay, you wouldn’t routinely expect to find children ruining the relaxing vibe
Stunning location, beautiful outside hydrotherapy pool
Stayed in March 2024
Reviewed: 5 March 2024
Laura
United KingdomRooms are a bit dated - need some work doing to them
Stayed in January 2024
Reviewed: 2 March 2024
Philip
United KingdomBreakfast in the room was disappointing
Accessible room was excellent
Stayed in March 2024
Reviewed: 2 March 2024
Lauren
United KingdomReception staff were rude
The spa facility
Stayed in February 2024
Reviewed: 1 March 2024
Raphael
SwitzerlandDistance to any accommodation and the breackfest who need to be according to alergie no special vegetal butter Also the room should be refreshed very old design not exactly designed for asthma customer
Le calme
Stayed in February 2024
Reviewed: 29 February 2024
Derek
United KingdomDark hallways
Character
Stayed in February 2024
Reviewed: 29 February 2024
John
United KingdomIt’s just a bit tired - bathroom door needed painting; there was a hole in our bathroom mat - it’s just sloppy and needs someone to get housekeeping in shape and do some basic maintenance.
Great pool; fantastic staff in the restaurant - location and secure parking is also very handy
Stayed in February 2024
Reviewed: 26 February 2024
Farida
United KingdomThey don’t provide conditioner, moisturiser or any of the usual amenities the rooms anymore. I asked in reception and thankfully the lady was able to find me the last of the small conditioner bottles but no moisturiser.
It’s a beautiful country house styled hotel.
Stayed in February 2024
Reviewed: 24 February 2024
Neil
United KingdomBed far too soft!
Location, facilities.
Stayed in February 2024
Reviewed: 24 February 2024
John
United KingdomRooms were old and the furniture very tired.
Leisure facilities. Colleagues were very helpful
Stayed in February 2024
Reviewed: 23 February 2024
Guthrie
United Kingdomstupid code to get out of the gate
in this day and age all good
Stayed in February 2024
Reviewed: 23 February 2024
Amanda
United KingdomRoom very dark and bathroom was tiny
The pool, gym and restaurant
Stayed in February 2024
Reviewed: 22 February 2024
Cathy
United KingdomThere were no net curtains in the bathroom for privacy which was strange because the windows are very large and open for all to see in unless you put the blind completely down. The pillows weren't great although appreciate this is a very personal matter as to what suits one person, doesn't suit another.
Overall the rooms was fine, nice big bathroom with bath and shower.
Stayed in February 2024
Reviewed: 22 February 2024
Andrew
United KingdomService was a bit slow and some updating of the property is needed but that didn’t affect my stay
The leisure side was great and the food was excellent and the bed was comfortable
Stayed in February 2024
Reviewed: 21 February 2024
Mohammed
United KingdomAll is good except check in time and check out it’s big different 3 pm check in 11 am check out I think it’s not fair time
Very nice
Stayed in February 2024
Reviewed: 19 February 2024
Mike
United KingdomPrice for room service Wifi intermittent at times
Great location for Ascot Racecourse Free Car Parking Staff very friendly Service quick and efficient
Stayed in February 2024
Reviewed: 18 February 2024
Julian
United KingdomBreakfast was overpriced and quite average - expected a fuller offering for the price
Pool and spa facilites were excellent Evening food very nice
Stayed in February 2024
Reviewed: 18 February 2024
Stevens
United KingdomKitchen opening times
Spa was very nice
Stayed in February 2024
Reviewed: 17 February 2024
Pauline
United KingdomOur room, which was located in the main part of the hotel. It had a traditional feel which we really enjoyed.
Stayed in February 2024
Reviewed: 17 February 2024
Ayman
LebanonNone
Room was clean, staff were friendly, the pool was nice, at night it was very quiet like we don't have people around us, I would say this is one of my best hotel experiences and I would love to repeat it again in the future
Stayed in February 2024
Reviewed: 17 February 2024
Mike
United KingdomRoom
Room was too far away from reception and roadside. It was the dissapointing thing. Spa set up was very good. Restaurant was good.
Stayed in February 2024
Reviewed: 15 February 2024
Louise
United KingdomI feel the choice at breakfast is not as good as it has been on previous visits
We stay here regularly so know what to expect Staff always friendly and helpful Love the outdoor hydropool
Stayed in February 2024
Reviewed: 13 February 2024
Shane
IrelandRoom I was staying in was a really long walk away from the front door. Window backing onto road and noisy at night.
Good quality hotel, nice staff and nice food. Pool area very nice good facilities.
Stayed in February 2024
Reviewed: 12 February 2024
Jayne
United Kingdomroom a little tired
pools
Stayed in February 2024
Reviewed: 12 February 2024
Craig
United KingdomThe spa facilities were open but not fully functional first thing in the morning, warning up i guess!
Gym and pool were good additions. The hotel its self was nice and the room was of a good size and clean.
Stayed in February 2024
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