Hay Hill, Ham, Sandwich, CT14 0ED, United Kingdom
#19 of 20 hotels in Sandwich
Guests' ChoiceBased on 99 hotel reviews
7.3Cleanliness
8.1
Comfort
8.0
Location
8.0
Facilities
7.5
Staff
8.2
Value for money
6.8
Free WiFi
6.0
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End of dialog contentReviewed: 6 April 2024
Margaret
United KingdomVery nice meal Bar staff need a bit more training Dining room was very cold until I asked for heating to go on. Very quiet location Lovely friendly staff
Stayed in March 2024
Reviewed: 17 March 2024
Margaret
United KingdomNothing
Very good breakfast.
Stayed in February 2024
Reviewed: 8 February 2024
Kevin
United KingdomStaff not very efficient Final bill was overcharged atwice
Location
Stayed in February 2024
Reviewed: 6 February 2024
Tomo
FranceIf I want to be fussy, the room I had was a bit small and could do with a little refresher but it was very clean and well maintained.
Very caring and helpful staff, they were all ears all time I have spend there, thank you. Beautiful and comfortable restaurant with different sitting places. Breakfast was great and it was very peaceful to be surrounded by farms.
Stayed in February 2024
Reviewed: 14 September 2023
Alistair
United KingdomMorning service was not good. Untrained junior staff appeared to be left to it by whomever was meant to be in charge. Simple small things like no spoons for the cereals,no decent coffee, not knowing how to raise an invoice,they appeared totally at sea. Such a shame given how nice the venue is.
The setting is beautiful and the evening staff were very helpful and friendly. Ample parking very quiet.
Stayed in September 2023
Reviewed: 16 August 2023
Lance
United KingdomBreakfast was excellent
Stayed in August 2023
Reviewed: 25 July 2023
Jason
United KingdomBacon from breakfast looked like been cooking for 4 days,short staffed ,but they did there best,was there for a wedding which went well
Nice modern room
Stayed in July 2023
Reviewed: 17 July 2023
Stephen
United KingdomExpensive for what it was, wanted to charge £30 for checking in a hour early. Made a mistake booking and then charged an extra £80 for the 2nd guest. Seems to be run by an absentee owner leaving the young team to it ( who were great but had no Authority ) - No menu at breakfast just offered a full English or veg option , then told we don’t serve baked beans. Stay was £249 for 16 hours in an unremarkable room over priced
Unremarkable place so not much to say really
Stayed in July 2023
Reviewed: 14 July 2023
Durham
United KingdomNice little place, really tucked away just in from the coast. Very quiet and pretty location. Comfortable room in courtyard. Nice breakfast.
Stayed in July 2023
Reviewed: 5 June 2023
Andrew
United Kingdomset price of food.
staff
Stayed in June 2023
Reviewed: 21 September 2022
Joe
United KingdomThe room was a *little* bit dusty and the furniture a little bit worn out. The mattress on the bed could also use a bit of investment. The adjacent rooms are a bit "close" (I could hear someone snoring next door).
The breakfast is superb and freshly prepared to order on the day. The front of house staff are great and very engaging. The room was spacious with a great shower and excellent television. Coffee, water, etc., were all made available. The location is peaceful and also aside from the restaurant/bar area.
Stayed in September 2022
Reviewed: 14 August 2022
Andrea
Italycottagecore!!
Stayed in August 2022
Reviewed: 26 June 2022
Rumble
United KingdomThe rooms are in a row of a converted wooden shed. They are fine as such, but most look directly onto the car-park so you have to keep curtains drawn, it got very hot so you want the window open, and the soundproofing was inadequate. I personally consider that if you advertise a bath room, then it should contain a bath. It did not. The staff were officious rather than friendly; I wanted cereal for breakfast, but "We DO NOT DO cereals" which seems ludicrous to me.
Comfy bed and an excellent walk in shower
Stayed in June 2022
Reviewed: 17 April 2022
Denisa
United KingdomBed uncomfortable and the extra bed had a very thin layer of mattress, impossible to sleep on it : (
Location and lovely staff
Stayed in April 2022
Reviewed: 3 March 2022
Laura
United Kingdomthe only small issue was that it was slightly disorganised no napkin on our table, new menu so the waitresses were not confident with it, the website menu is completely different to the hotels actual menu
location
Stayed in February 2022
Reviewed: 11 August 2021
Grogan
United KingdomNot particularly child friendly - no kids menu/options in restaurant. Staffing obvs an issue and we sat for a while in the restaurant without even getting a drink before deciding to dine elsewhere. Room was clean and nicely decorated, but several panes of glass on window was broken and one of the windows didn’t open, which was annoying in a very hot evening. Overall hotel and room was nice, but certainly not worth £275 paid.
Location was good; room was clean and comfortable. Breakfast was generous and well served.
Stayed in August 2021
Reviewed: 7 June 2021
Shan123
United KingdomThe staff, room and food were excellent
Stayed in June 2021
Reviewed: 28 March 2024
Ben
United KingdomThere was nothing we didn't like at all
We had a night away from the kids and The Blazing Donkey was perfect for it, accomodation was perfect, Breakfast was delicious and the staff were polite, funny and nothing was too much trouble. I would highly recommend it to anyone for a cheeky night off from the kids or for a venue for family gatherings etc really, I can't speak highly enough of this place, Sandra is a wonderful hostess she's on the ball and very welcoming and really takes the time to give you alot of attention without being over the top. Thank you guys for a great stay we will definitely be back!
Stayed in March 2024
Reviewed: 5 February 2024
Gavin
SwedenShower in room was difficult to use
The main bar is lovely, with a warm fire and lovely ambience
Stayed in February 2024
Reviewed: 29 January 2024
Porritt
United KingdomEverything was lovely..the room was comfortable...we dined in the restaurant for dinner and the food was lovely.
Stayed in January 2024
Reviewed: 11 June 2023
Layla
United KingdomRed carpet in room 22 could do with replacing or professionally cleaned. Room 7's carpet was spotless.
Staff were SO friendly and very patient, professional and gentle as it turned out to be a difficult time for us. I must commend Clint very highly indeed. It's people like him and his authentic and innate understanding of what 'hospitality' means who make good hotels excellent hotels. Thank you very much. I will most definitely recommend your hotel and the gorgeoussssss donkeys across the road.
Stayed in June 2023
Reviewed: 28 April 2023
Nicola
United Kingdomcar park was dark on arrival
warm and cosy
Stayed in April 2023
Reviewed: 16 April 2023
Georgia
United KingdomTV didn’t work in room, no controller given even if it did work. we paid for a double room but had to 2 single beds that were pushed together and they kept on moving
remote
Stayed in April 2023
Reviewed: 9 April 2023
Rahul
United KingdomRooms are dated, dusty and uncomfortable. Staff came across super flustered at the littlest things and ranging from passive aggressive to rude. None of them should be in hospitality.
Nice location and approach.
Stayed in April 2023
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