Marine Lake, Promenade, Southport, PR9 0DZ, United Kingdom
#8 of 19 hotels in Southport
Guests' ChoiceBased on 5341 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.6
Staff
8.9
Value for money
8.3
Free WiFi
8.7
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End of dialog contentReviewed: 1 May 2024
Joyce
United KingdomWe liked all although we thought the car park would be free
It had a lovely comfy bed and large TV and a lovely view of the lake
Stayed in May 2024
Reviewed: 30 April 2024
Julie
United KingdomBeds to soft and pillows but maybe just a personal preference
Nice clean excellent location
Stayed in April 2024
Reviewed: 29 April 2024
John
United KingdomThe food at breakfast wasn't very warm
Hotel was great, staff very friendly and helpful, room was big and clean
Stayed in April 2024
Reviewed: 29 April 2024
John
United KingdomMy only complaint was the food at breakfast, wasn't very hot
Hotel was clean, staff were helpful, room clean
Stayed in April 2024
Reviewed: 29 April 2024
Ceri
United KingdomThe fact you had to pay for parking - you have the facility there why charge paying guests. That you have to pay for the pool, it doesn’t state this on the website. Exterior - looks grotty but inside lovely. Breakfast - ran out of lots, then had to wait 20 mins for eggs, had to ask for sauces, and when we asked the waitress stayed in the kitchen until the product was ready so couldn’t find anyone.
Location Cleanliness
Stayed in April 2024
Reviewed: 29 April 2024
Joanne
United KingdomMatress very uncomfortable didn't sleep much.
Beautiful hotel lovely and clean, breakfast was great aswell.
Stayed in April 2024
Reviewed: 29 April 2024
Christopher
United KingdomBreakfast was lovely loads to pick fron
Stayed in April 2024
Reviewed: 28 April 2024
Sean
United Kingdom£15 per night charge for disabled parking
Clean, staff friendly and helpful
Stayed in April 2024
Reviewed: 28 April 2024
Mandi
United KingdomAmazing location, friendly staff. Good selection of breakfast items. Would definitely return.
Stayed in April 2024
Reviewed: 28 April 2024
Terry
United KingdomThe pillows were feather , once you layed on them they flattened too much no support. Bed wasnt very comfortable but nice size. Glad of the huge bed. Reception on the 1 st floor , doesnt seem right.
Staff on reception were very accomadating , we got a free upgrade . Staff very helpful. Staff changed room for a king size bed , thank you.
Stayed in April 2024
Reviewed: 28 April 2024
Leanne
United KingdomCould do with a fridge in the room, also would of been nice to have cheese as an option at breakfast
Friendly reception staff, nice clean rooms, great location. Breakfast was good with plenty of choice
Stayed in April 2024
Reviewed: 26 April 2024
Geoff
United KingdomTook forever to check in. Stood there for 5 minutes before someone came out to us. No bell to ring.
Stayed in February 2024
Reviewed: 26 April 2024
Sarah
United KingdomCouldn't really say.
Beautiful place staff excellent would definitely recommend. Clean and comfortable with great facilities for all.
Stayed in April 2024
Reviewed: 26 April 2024
Gwyneth
United KingdomCarpet In room was dirty and mould round the bath. It was noisy as there was work going on. The breakfast wasn't as good as in the past. Also had trouble getting into the bath for a shower as it was so high.
Convenient to all amenities.
Stayed in April 2024
Reviewed: 26 April 2024
David_lau
United KingdomLovely breakfast, more food options would be a lot better
Good location, big and clean room
Stayed in April 2024
Reviewed: 26 April 2024
David
United KingdomAll in all we have no complaints to make
The breakfast was very good never ran short of anything, staff worked tirelessly to keep up with demand
Stayed in April 2024
Reviewed: 26 April 2024
Richard
United KingdomDemolition of old theatre next door was a bit of an eyesore for the moment
Great Central location
Stayed in April 2024
Reviewed: 25 April 2024
Darren
United KingdomFresh look nice rooms food was very nice staff very friendly
Great hotel clean and stylish
Stayed in April 2024
Reviewed: 25 April 2024
Hannah
United KingdomDark corridors to the rooms
The decor was elegant and classy; exquisite and the food in the restaurant was sensational!
Stayed in April 2024
Reviewed: 24 April 2024
Peter
United KingdomNice quiet room, great breakfast, excellent views and location
Stayed in April 2024
Reviewed: 23 April 2024
Steven
United KingdomGreat position , v big and convenient on site underground car park
Stayed in April 2024
Reviewed: 23 April 2024
Gary
United KingdomNothing
A three night / four day golf trip, made all the better by this wonderful hotel. Great views, friendly staff and a great selection of food.
Stayed in April 2024
Reviewed: 23 April 2024
Kim
United KingdomNot that I didn't like it but breakfast was a bit disorganised. Went at 9.30, no bread, no sausage, no eggs, no hash browns. All came out one by one but then still no eggs so had to wait and breakfast was getting cold. Bacon was a little under cooked but think that was because of the pressure in people asking for it But must say they were all quality ingredients
Everything, the hotel and the rooms were lovely
Stayed in April 2024
Reviewed: 23 April 2024
Carolyn
United KingdomGiven a room with a terrible view, so went and asked to be moved Much better in the second room
Location
Stayed in April 2024
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