Building work outside when we stayed there. and it just needed a vacuum and general dusting in lounge area, on the panelling ledges especially. Also, not taking cash is not useful anymore since Covid is over, we had exchanged all our cash into sterling which they wouldn’t accept! Breakfast a bit pricey!!!!

Very pretty building, great location, really lovely reception staff and household staff, lots of space, cosy feeling. Local taxi services are excellent! could be a great destination holiday with a few tweaks

Stayed in April 2024

The seating area in the bar . The couches and chairs are very low only suitable for the younger generation, also look tired and need replaced. We had to sit in a large room outside the sports bar in order to get a oral height chair and we were the only people in this room, but the staff did put the heating on for us .

Stayed in April 2024

Expensive food and drink

Location

Stayed in May 2024

The Reception however, whilst efficient in booking us in, failed misserably when asked for fresh milk for our room (as prompted on a printed card with the Tea and coffee facilities).. The milk never arrived. The following morning reception was asked for a cup off coffee, but was told because the lounge bar wasn't open at 9.15am they couldn't provide any... Even though the Restaurant was open serving breakfast/coffees.

There was a cavernous gap between the competance and attitude of the staff. The Restaurant was exceptional in the quality and presentation of the meal.. the waiters were attentive but not over so. The Restaurant Manager checked on our satisfaction both during and after the meal was served... top Marks!!

Stayed in April 2024

There was very little soundproofing and I was woken up from 7am wmby other guests talking loudly in the corridor outside heading out for the day. Kids running up the corridors and parents shouting after them doesn't make for a good sleep.

The hotel was clean and well presented and though we were too early for check it we were given our key so we could go straight to our room when we returned

Stayed in April 2024

Tray charge of £8.00 is abit much for breakfast and breakfast food was not exciting as the food was dry

Rooms are spacious with comfortable beds. They also still serve biscuits with your teas and coffee which is now rare in other hotels. Ample parking space is a huge plus and the service we received from all staff was amazing. I love the multiple bar and lounge areas available till late

Stayed in April 2024

Room decor and carpets a bit shabby and smell of damp from a previous leek

Fantastic on site restaurant for an evening meal. Lovely small swimming pool with sauna and steam room. Whole hotel has that lovely relaxing spa smell. Breakfast had a good selection and included fresh melon.

Stayed in April 2024

Nice little sauna and steam room, a lot of children around making a racket, but to be expected at a weekend.

Stayed in April 2024

Very good staff and great breakfast

Stayed in April 2024

Location and parking

Stayed in April 2024

The poor area time of closing

I liked everything ,the food and suite

Stayed in April 2024

Evening food wasn't good, all staff seemed to be training and didn't no what they were doing, the final thing was when a family of 5 turned up to breakfast with the children still in there pajamas.

We have stayed here 3/4 times when going on a cruise or dropping family off on a cruise, and was booked to stay again in October but have cancelled. We like the location, it's clean and very comfortable, breakfast is OK but evening food isn't great.

Stayed in April 2024

For me ut was too hot in the room.( Heating on all night although it was on very low) Ground floor room so couldn't leave window open through the night.

Clean room.Very comfortable beds.

Stayed in April 2024

Sound proofing, door and corridors very noisy and loud voices travel from room to room.

Location, cleanliness, price.

Stayed in April 2024

Our room was a long walk and into an adjoining block for elderly people

Staff excellent and very helpful.

Stayed in April 2024

Would be nice to see a hot tub in your facilities I don’t think Iv ever been to a spa without one !

Location was nice staff were really friendly especially the spa staff! Would stay again …

Stayed in April 2024

Pool not clean, not enough staff in bar areas,

Location

Stayed in April 2024

Great value for money

Stayed in February 2024

The covered / filled in the jacuzzi

Great food and decent gym and spa facility’s, the sauna and steam was hot and decent however it’s annoying that they have covered over the jacuzzi

Stayed in April 2024

Spa is very poor. Cold pool. Steam room didn't work. Very expensive breakfast.

Good price 👍

Stayed in February 2024

Restaurant

Stayed in April 2024

Would have expected a better quality of food for the price that we paid. Food was very basic for the price tag.

Room size was good.

Stayed in April 2024

Seemed to be a stag/hen do sort of hotel so not ideal if you want a undisturbed night. Walls are very thin.

Good for price paid with spa access, though we didn't go. Rooms were a good size with quick easy check in.

Stayed in January 2024

The cost of breakfast

Stayed in March 2024