Nothing I can think of!

It was immaculate, felt luxurious- we stayed in the coastal suite and the view was amazing! Nothing was too much trouble for staff. This hotel is an amazing addition to Blackpool!

Stayed in February 2024

We parked in the hotel car park ok, but parking can't be reserved and there is an additional charge. I would prefer knowing for certain that there would be a parking space on arrival, as I'm not sure there was anywhere else to park nearby.

The whole hotel smelt gorgeous and was spotlessly clean. The decor is modern and luxurious and the hotel feels really classy but, at the same time, comfortable and relaxing. The staff were extremely helpful. My room was beautiful. Spacious, great lighting, lots of plug sockets and room for everything. Mini fridge and generously sized bath towels were really welcomed too! Highly recommend.

Stayed in February 2024

Disappointed to find no high seat armchair in accessible executive room. The staff were able to provide on request. Oddly there was not a walk in shower either.

Professionalism of staff throughout

Stayed in February 2024

Amazing hotel. Great rooms with super comfy beds. Fantastic view of the beach and sea from the bedroom window.

Stayed in February 2024

Nothing

Staff were friendly and respectful

Stayed in February 2024

Simple toiletries like toothpaste, cotton buds and lotion were not there. Things like this you expect in a 5 star hotel. Pay per view for movies. I have been to many 5 star hotels which provide a lot of new movies free of charge and there was no clear instruction on how to use the chrome cast on TV.

It was truly luxurious hotel in Blackpool. Food was really good.

Stayed in February 2024

Everything it was perfect

Stayed in February 2024

There wasn't any information in the room around room service or facilities within the hotel. Also no local information like the number for a taxi or where the nearest tram station was etc

The bed was amazingly comfortable and the room was really clean. Furnishings were bright and vibrant. The dressing room area was a nice touch

Stayed in February 2024

Polite friendly staff, rooms are clean and tidy, food and drinks where amazing

Stayed in February 2024

Nothing everything good

Stayed in February 2024

The distance between attractions/arcades etc are quite a walk away if you have no transport but in my opinion it’s worth the compromise if you want a nice place to stay.

Very nice with designer bathroom products, big TV (two smaller ones for kids) we’ve previously stayed in a costal suite that had tv in the bath his & her sinks and living area we’d of chosen that again if kids were allowed but the family rooms are alright but there’s not much space compared to the two.

Stayed in February 2024

Nothing

This is the second time we have stayed at this hotel. Beautiful hotel, luxury rooms, very spacious and comfortable. Very friendly staff. Fabulous breakfast.

Stayed in February 2024

The only downside was the show and bath all in one having a shower was very difficult as it right over the plug hole witch was difficult to cover as to not to slip

Lovely hotel and the room was so spacious and clean was definitely better than was expected

Stayed in February 2024

The room wad so clean and tidy the bed was amazing

Stayed in February 2024

Everything

Stayed in February 2024

Nice furnishing, comfy bed.

Nice and modern with good layout for families

Stayed in February 2024

Car parking charge revealed at the end. £18. I would of parked elsewhere

Property was very clean and tidy restaurant excellent..however the fire alarm going of at the wrong time was not got if you no what I mean on Valentine’s Day. And the last minute £18 charge for the car park was a bit of a let down as we was not made aware of this. Apart from the issues I would recommend.

Stayed in February 2024

nothing

It easy access and close using tram to north and south pier. my family enjoy sleep at the hotel. my sons enjoy using the bathtub and play with their ducks with pleasant balmain brand shower gel. the rooms provide with one complimentary still water and sparkling water each day for family room type. Rooms so clean and looks modern style . lobby was spacious. The cleaner was friendly and understand when we ask to wait 20 minutes to clean our room. cabinet compartment was have many spaces to keep our items.

Stayed in February 2024

Breakfast is too expensive.. not included in my package

Very friendly staff..

Stayed in February 2024

Nothing.

Pure class and upgraded. Great bar. Room swish.

Stayed in January 2024

Nothing

Well appointed with nice little details. Staff courteous and attentive. Restaurant service very good with a great menu and excellent food.

Stayed in February 2024

Nothing

Luxury rooms, very spacious and comfortable. A great nights sleep. Quiet. Very friendly attentive staff. Fabulous evening meal and breakfast.

Stayed in February 2024

Nothing

Beautiful hotel.

Stayed in February 2024

Our room's bath tub was a touch narrow, making it difficult to use. We were assigned room 119, which is situated over the main door and entry (which, incidentally, has an amazing look). However, this means that customers go outside to smoke whenever they choose, even late at night, so there is some background noise from their laughing and chattering. We would be delighted to return.

The service was flawless and the staff meticulous. Adjacent to a tram stop on the south shore, the building is immaculate and has the ideal location almost inside the 'tangle' of roller-coasters. We didn't use the parking area, but it was a big, safe space. The bed linens were nice, and the room was spacious. Toiletries in the room were luxurious.

Stayed in February 2024

the hotel location was fantastic the transport for visiting the rest was great as the tram stop was 2min walk the room was fantastic and i could not fault the staff great stay great hotel will go back 100 %

Stayed in January 2024