10 Norfolk Place, Westminster Borough, London, W2 1QL, United Kingdom
#980 of 1,009 hotels in London
Guests' ChoiceBased on 1611 hotel reviews
4.8Cleanliness
5.4
Comfort
5.5
Location
8.2
Facilities
4.9
Staff
7.7
Value for money
5.8
Free WiFi
5.0
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End of dialog contentReviewed: 18 April 2024
Andrew
United KingdomPublic areas were really shabby, bare wood floors (and not nice wood) and worn stairs. Room was very small and bed was very hard. Not even a kettle! Bathroom was really miniscule and I could barely fit into shower. I was only there for one night, so it was okay, if I had to stay for longer I'd not be very happy.
Location is good, staff were efficient if not very engaged. Room was clean but tiny and I could barely fit into bathroom. Okay if you just want a bed for the night, I wouldn't want to stay for a long time.
Stayed in April 2024
Reviewed: 15 April 2024
Claire
United KingdomNo drinking water in the rooms. So had to buy water to clean my teeth etc. NO cups of tea. I didnt see anywhere to have breakfast. The room was nice and clean but the bed was too hard to sleep on.
It was a good location and the shower was good. Room well decorated
Stayed in April 2024
Reviewed: 28 February 2024
Emily
South KoreaWalls are paper thin. Bring earplugs if you actually want to sleep.
As described. Easy to find with good access to public transport. Very clean.
Stayed in February 2024
Reviewed: 23 February 2024
Alex
United KingdomCommunal areas a bit tired. No tea making facilities in room
Great location, ok value for size of room. Liked the bathroom and room decor.
Stayed in December 2023
Reviewed: 13 February 2024
Shojib
United KingdomThey didn't have a cold water with the shower just hot water which was dangerous
Stayed in February 2024
Reviewed: 1 February 2024
Steve
United KingdomThe rooms are compact which is expected but the space could be utilised better. The addition of a desk or a small table would go a long way. The beds aren't comfortable and would benefit from an additional pillow. While it's designed for very short stays it would be handy to have somewhere to store your clothes - at present there is one hook and one hanger
Great price and location, it's very much a no frills room but the one I had was clean and included air con.
Stayed in January 2024
Reviewed: 14 December 2023
Valentina
NetherlandsVery small room
Location was optimal
Stayed in December 2023
Reviewed: 2 December 2023
Matthew
United KingdomThere is no lift to floors 1-3
Stayed in December 2023
Reviewed: 22 November 2023
Karen
United KingdomThe bed was awful! Didn’t get a good night sleep at all.very hard
The location less than 5 minutes from Paddington, has a nice pub down road on corner and 2 to 3 minutes walk from restaurant and bus links into Oxford street. Room was small was manageable, very clean and tidy and bathroom was too
Stayed in November 2023
Reviewed: 22 October 2023
Sandra
FranceThe bathroom, despite its functionality, posed a significant challenge due to its diminutive size, particularly when accommodating a party of three people. In contrast to the cramped quarters of the lavatory, the bedroom emerged as a space that met the minimal requirements satisfactorily.
The strategic placement of the hotel in close proximity to Paddington station enhances its appeal and convenience. It ensures seamless accessibility to one of London's major transportation hubs, offering guests unparalleled convenience and ease of travel.
Stayed in October 2023
Reviewed: 19 October 2023
Alexander
United Kingdomjust the noise, from outside, creaking floorboards, doors shutting etc
the refreshed rooms are most welcome (alot of wood!?) but very nice
Stayed in October 2023
Reviewed: 2 October 2023
Vita
United KingdomNo lift and rooms small, hearing neighbours shouting
Staff and allowing me leave my luggage , location nearest to tube
Stayed in October 2023
Reviewed: 30 September 2023
Christine
United KingdomThe room was basic but you get what you pay for
The staff were friendly and even gave us an upgrade to a room with a window for free which was nice of them
Stayed in September 2023
Reviewed: 14 September 2023
Ed
United Kingdomvery small room, very compact all round
location and cleanliness
Stayed in September 2023
Reviewed: 7 September 2023
David
AustriaNo window Cockroach in my room. Sleepy staff
Good location. Private shower.
Stayed in June 2023
Reviewed: 3 August 2023
Michael
Canadathere was dirt (sand) inside the bed sheets and a bundle of hair. Left us feeling as if our bed wasn't properly cleaned for us.
location, friendly staff, accomdating to our request for rooms near each other
Stayed in July 2023
Reviewed: 23 July 2023
Simon
United KingdomI did book a cheap room, which ended up being in the basement, no real problem there. However, there was no chair for the desk, the room was dingy and I found a cockroach running across the floor. I messaged the management to give them the opportunity to respond but they didn't seem to consider this a big deal.
The location is good.
Stayed in June 2023
Reviewed: 23 July 2023
Baya
United KingdomNo windows in de room.
No comments
Stayed in June 2023
Reviewed: 7 July 2023
John
United KingdomThe general damp feel. The shower which I kept accidentally switching off with my bum.
The price
Stayed in July 2023
Reviewed: 6 July 2023
Ange
United KingdomRoom was tiny with only a bed and a fan, the fan did not work either. The shower was dirty and rusted meaning we couldn't use it so had to do without a shower for 2 days. The toilet/shower room was tiny and not big enough to move in. The cleanliness of the room was not good.
Location
Stayed in July 2023
Reviewed: 3 July 2023
Kim
United KingdomCockroaches!! Staff helpfully and polite, hotel seems run down. Location brilliant for our needs. Cockroach visitors I could do without!!
Location
Stayed in July 2023
Reviewed: 3 July 2023
Jeff
United KingdomBasement room with no window (I knew that when I booked that), but smell of damp/drain from the bathroom and a very noisy intermittent extractor fan that couldn't be switched off kept me awake most of the night.
Good location and price.
Stayed in June 2023
Reviewed: 29 June 2023
Louise
United KingdomIt's very basic and a bit grubby.
Location
Stayed in June 2023
Reviewed: 18 June 2023
Anne
United KingdomThere is no lift, and we were on the top floor so a long way to carry luggage (3 flights) - no option to switch to another room as all other floors were being renovated. Was a double room and the bed was against a wall (no other choice as very small room) so can't get round both sides. No aircon and it was hot.
Location perfect for Paddington station. Convenient for one night but wouldn't want to stay longer.
Stayed in April 2023
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