Nothing

Happy with everything

Stayed in May 2024

Nothing

The look of the building and the ambiance.

Stayed in May 2024

Outstanding as always excellent service from all staff !!! and food is outstanding also harry from breakfast superb customer service from a young man

Stayed in May 2024

pillows

dinner and breakfast where good. the spa was pretty basic. the pillows where very basic, and not what we expected from a premium hotel

Stayed in May 2024

The service at the restaurant was terrible in terms of organisation. I now understand the 3.8 reviews vs the hotel rated 4.6. Managers and staff seemed really stressed and unable to manage customers complaining due to long wait. The service and waiting time were not aligned with the expectation related to the price. We waited over an hour for dinner to be served. Breakfast organisation was terrible. Over 45 minutes to get only a coffee and over an hour and 15 minutes for food, while the restaurant was not fully booked. Considering the price payed per night 350 pounds, this was totally unacceptable. We were given the excuse of being understaffed but this is not acceptable for the rate payed.

Location, structure and Spa were outstanding. The hotel offers incredible setting, beautiful rooms and comfort. The Spa gets really busy during kids time, but still well managed. The Spa team is very professional and I had the best massage ever.

Stayed in May 2024

Spotless room and bathroom, Lovely friendly staff, one of whom apologised to us while we were having drinks for the noise a very loud group of golfers were making in the bar!! This did disrupt a peaceful evening! But it has not stopped us looking forward to our next stay.

Stayed in May 2024

Nothing

Everything and everybody

Stayed in April 2024

We weren’t particularly blown away by the food, though. It was tasty but just too overstated. That was a general observation.

It’s been the second time we come here for a girls night. There were 8 people in our group this time. We all loved our rooms, surrounding area, and spa facilities. The staff were ever so friendly! Easy access, plenty of parking. Best spa hotel in the area in terms of value and great quality!! I’d definitely come back again.

Stayed in April 2024

Great views of the countryside and the golf course. Floor to ceiling glass in the spa allowed you to see the view from the jacuzzi and the pool is bigger than the pictures show. The staff were always friendly and very helpful with a big thanks to Ivan at the bar for looking after us. This also applies to the golf pro shop and Tony who was very accommodating in finding us tee times as non-members. We were on the third floor and no issues with noise - slept very soundly.

Stayed in April 2024

Nothing to put in here

Stunning area/ beautiful surroundings

Stayed in April 2024

Very little !

Super location in extensive grounds and adjacent to a spectacular period house and wonderful landscaped gardens

Stayed in April 2024

The restaurant seemed understaffed. The menu was great but we had to wait a while between courses and the food wasn't hot. It also took a while to flag staff down to order drinks.

Lovely hotel. Very friendly staff. A short walk from Bowood House and Gardens.

Stayed in April 2024

We had some issues with taxis - but this was not the hotel's fault - they are very happy to book taxis and were very helpful with the issues we had.

Hotel very comfortable - beautiful dining room and grounds and fab swimming pool/spa and relaxation area. We loved visiting Bowood House nearby - we walked there and were picked up in the hotel buggy at the end - it was all great!

Stayed in April 2024

Swimming pool was a bit basic . Old metal chairs and steam room was not very clean. Limited food menu and expensive .

Excellent staff and very helpful and efficient . Very good golf lesson excellent instructors.

Stayed in April 2024

The spa facility

Stayed in March 2024

There was nothing to dislike

Everything it was amazing. The staff were friendly and very helpful. The spa was a lovely relaxing experience. And the food was outstanding . The room was stunning with a great view

Stayed in April 2024

We did have dinner on a Saturday so we appreciate it was very busy, but service was slightly slow - maybe they could do with a couple more waiters on busy nights? We did however have a lovely meal and after all we were in no rush!

So much is included in the overnight stay- bowood house & Gardens, woodland Gardens, spa, golf and breakfast. Our room was perfect, very comfortable- we were lucky with the weather and enjoyed drinks in the sunshine overlooking the golf course.

Stayed in April 2024

The amount of people hogging sunbeds in the spa. Some weren’t there for hours.

Clean and a beautiful hotel and spa. The hotel left me a very nice welcome gift for my birthday, luscious! Will be back!

Stayed in March 2024

All good

Breakfast and dinner were excellent. Clean and spacious room. Appreciated the complementary bottle of prosecco.

Stayed in February 2024

Excellent food, fantastic location, friendly staff.

Stayed in April 2024

The only disappointment was a spa treatment which I thought was expensive for time taken. (Pedicure)

Truly wonderful setting, with great facilities. Extra bonus was free entry to House and Garden. Food was exceptional with friendly staff who were on hand for any queries.

Stayed in April 2024

Nothing - all excellent!

I had a magnificent room at the top of the hotel looking out over grounds and golf course. Room was very well appointed and very clean and comfortable. I had an evening meal which was one of the best meals I have had in some time. Breakfast was very good following which I went to the spa for a swim and relax before my round of golf.

Stayed in March 2024

Nothing, property was perfect.

Grounds and location were perfect for a quiet getaway.

Stayed in April 2024

Diner menu was ok, but we didn’t enjoy it enough to eat there for a second night, we opted for a pub up the road for a change.

As we were there with our very young grandchildren the hotel was very accommodating and we felt being looked after. Everyone was really lovely and friendly and we had very good time.

Stayed in March 2024