Been questioned all the time regarding our booking. long to check in. night staff should have not been left alone to work especially on there third night of starting. stayed for two nights, and our room was not made up the next day very disappointed, as other hotels I stay in make up and tidy the rooms, and replenish the coffee etc.

Room, no need for two beds, one large bed would have been enough, fur balls on the carpet. no conditioner in the shower. Breakfast wonderful, staff were brilliant at breakfast, very tasty breakfast great choice, except been asked both mornings that I had to pay for breakfast, as it was all included.

Stayed in May 2024

Was very disappointed that the TV didn’t work for the duration of our stay we rang reception who were very good and came to our room but were unable to solve to issue they offered us discount on the room but said we would have to do this through booking .com

Staff were great hotel was clean breakfast was very good with a good choice

Stayed in April 2024

Very poor wifi

Stayed in April 2024

They need to take a look at sound proofing the windows better. We could hear loud exhaust vehicles late at night.

Location and value for money

Stayed in April 2024

I was very disappointed that on our second night, when we returned to our room, we realised that towels had not been changed, bins had not been empied and coffe facilities in the room had not been clean or replenished. It was an expensive hotel and was very disappointed about this.

The rooms were nice and clean the first day of our stay. And yhere was the option of a breakfast buffet.

Stayed in April 2024

I was told that there would be no housekeeping during my three nights stay, which was ok with me. Huge new tv but no Netflix nor screen mirroring, which is a must for me. A current of outside cold air flowing from under the AC machine , I solved it by putting a towel there.

Location in the city centre facing a nice park. Comfortable bed and pillows. Got upgraded to a superior corner room with a great view by the young lady in the front desk. I didn't use the hotel facilities or restaurant because of being in the centre and loads of restaurant options, so I can't give an opinion about it. Coffee,tea,milk,a Nespresso machine with a box of six coffee capsules. The bathroom is great. The room and the bathroom are well lit.

Stayed in April 2024

Easy access, helpful staff, room was comfortable with hairdryer, iron, board, shower products etc, and chiller bucket for bottle

Stayed in April 2024

One thing the extractor fan in the bathroom was still on at 11.30 at night had to shut the toilet door to stop hearing it, plus the staff didn’t ask when i checked out if my stay was ok or not

The size of the room, bed en-suite bathroom amazing

Stayed in April 2024

Wifi was down on first day and we struggled to get anything other than BBC1 on TV set on the first night. These issues were resolved the following day. Ongoing maintenance on the exterior of the building meant the windows were filthy and spoilt the view across Castle Park and to the city centre.

Good location and within easy walking distance of city centre. Very helpful staff at reception. Excellent breakfast.

Stayed in April 2024

The buffet breakfast wasn't as hot as I would have liked but it wasn't cold.

I believe we had a newly refurbished room which was very nice and we couldn't fault it.

Stayed in April 2024

The tv kept turning off after every couple minutes

Stayed in April 2024

No comments about not liking just would be amazing if interconnecting rooms was an option

How kind the staff were when greeted. How easily located it was

Stayed in March 2024

Room got warm as we were on 8th floor, had to turn air con on. The air con unit was noisy.

Spacious room. Friendly staff. Clean and presentable hotel. Fantastic choice of breakfast. Water available in reception to top up your bottle.

Stayed in April 2024

We did not get the parking discount despite the ticket from NCP was validated

June looked after us so well Food was excellent and plenty to choose from Reception staff very helpful

Stayed in March 2024

Slightly expensive for location and facilities, rooftop terrace was not open

Nice room, comfortable, tidy, clean, helpful staff

Stayed in March 2024

Didn’t have breakfast with the stay , thought I booked breakfast

The location was excellent

Stayed in March 2024

Can’t complain

Really clean modern place

Stayed in March 2024

Bathroom was a little tired.

Excellent value for money. Spacious and comfortable room, good location, everything we needed for a short stay.

Stayed in March 2024

I think the hotel is undergoing some refurbishment, so the bathroom for example looked a bit 'tired'. Also our room had a 'Park View' but the windows were too dirty to see very much ' also because of the refurbishment I suppose.

Location was great and the room absolutely fine

Stayed in March 2024

The overnight parking charger in the NCP car park.

Room in good size, there are numbers of lighter to make the room bright enough in the night BUT there isn't an over light for the whole room. Breakfast is brilliant. Good location BUT the NCP car park for overnight parking is far too expensive, which is a shame.

Stayed in March 2024

The reception staff attempted to charge 30% more for the room than the actual booking, which fortunately was discovered at the last minute while at the hotel. They claimed they hadn't realized the room was booked through a third-party agency. How could they not? Make sure you are aware of this and check to avoid being overcharged. Additionally, they neglected to mention that the breakfast price increases if you go directly to the restaurant instead of making reservations at the reception. So, once again, be vigilant and attentive, otherwise, they might catch you off guard and you’ll end up paying a lot more than you should.

Location was good for needs and the room was very nice

Stayed in March 2024

I had a very pleasant stay, except that someone was yelling in the corridor for over 10mins in the middle of the night and it woke me up. Sounded like a drunk hotel guest got locked out of his room and he was banging on a door loudly and yelling in the corridor.

The room has a view of Castle Park 👍and the bed is very comfortable.

Stayed in March 2024

Couldn’t believe how early the bar closed …We returned to the hotel for a nightcap at 10.45pm only to be abruptly told that last orders were called 30 minutes ago and had stopped serving 🤷‍♂️..Not overly impressed

Good location, friendly and efficient check in and a comfy room

Stayed in March 2024

Great location. Very close to Cabot circus. Very friendly reception team.

Stayed in March 2024