The mini fridge in the room wasn’t working properly or not set at all cool temperature so couldn’t keep any drinks cold.

Staff were welcoming and professional. The hotel itself is stunning and the rooms are comfortable. Also great that there is parking, I felt my car was safe and secure.

Stayed in April 2024

NA

Clean, warm, comfortable and affordable.

Stayed in March 2024

I myself found the bed a bit too firm, for myself a softer mattress for a better nights sleep

It was a very nice hotel, staff very friendly and helpful

Stayed in April 2024

Nothing

Even though it raining the hot tub the room was amazing

Stayed in April 2024

maybe lack of parking

Loved the views from The lair had a feel of some of london hotels i used to stay in with work location to Leicester Rowing Club so could walk to & from regatta next to Tigers ground hotel on the Granby Halls so a bit of nostalgia and sentiment friendly & welcoming staff good with our dog

Stayed in April 2024

The two lifts we had to take to get up to our room .

The staff and the facilities

Stayed in April 2024

N/A

Lovely breakfast

Stayed in April 2024

Car park small and full up

Lovely quirky decor

Stayed in April 2024

Nothing

Fantastic breakfast & lovely bar . Would highly recommend.

Stayed in March 2024

The changing of the name of the hotel without ingorming customers

The room was beautiful and comfy

Stayed in April 2024

Nothing

The hotel is beautifully decorated, clean and has a great atmosphere. The room was generous in size with a very comfortable bed. The breakfast was superb.

Stayed in April 2024

Staff on arrival wasn't helpful, slightly rude and cut me off mid-sentence when I was trying to ask about parking facilities

Room was nice, modern, and clean. Had robes and a good selection of tea, coffee and hot chocolate :)

Stayed in April 2024

Fabulous interior design, attention to design detail. Great service and atmosphere

Stayed in April 2024

There was nothing I didn’t like

Very clean and friendly staff

Stayed in April 2024

No Bottled drinking water in the room. No Facecloth in the room.

Nice room, great location. Staff were there, but not overly friendly/welcoming. Fridge and glasses in the room as expected, but no bottled drinking water which is a minimum. Great parking

Stayed in April 2024

Thought breakfast was included.

Comfort, clean and "there was an iron", especially as we were going to attend wedding

Stayed in April 2024

The breakfast was slightly on the cold side. But still tasty.

Staff were wonderful. The theming and design of the rooms are very cool and cosy.

Stayed in March 2024

I thought the car park at £20 a night was over priced although the security, ample bays and convenience were all welcomed. We thought the breakfast although a great choice, was a little overdone and could of benefitted from less time under the heat lamps. The serving utensils were also hot without any warnings or covers on the handles. We felt that the aircon fan was a bit noisy but this did not detract too much from our stay.

The location was ideal for our needs being just 15min walk to the O2 Arena Leicester. The room was very clean and well presented. It was quite and remained so for the duration of our stay. The staff were all delightful and made us feel that nothing was too much trouble. We ate in the bar/restaurant on arrival and although the food and drink were a little expensive. I feel for the surroundings and the city area they were probably on par. We liked the Brooklyn and would certainly consider a return visit or even one of the others in the chain.

Stayed in April 2024

The hotel has jus changed its name and I was not notified, therefore I and my colleague separately were wandering around the local area looking for it, there was not even a small notice on the door so walking passed you could have seen it was previously Hotel Brooklyn. Because of the change, the hotel systems were not running smoothly. Breakfast could have been better, did not feel fresh like it had been out for awhile, too expensive the quality.

Very comfortable warm hotel, despite being on a main road there is no road noise at all, spacious comfortable rooms with a fridge and hot drink area. Great bar area with work stations that are very useful.

Stayed in April 2024

The car park has limit height.

Very helpfull staff. Clean, cozzy, tv with hdr, fridge in the room.

Stayed in April 2024

Everything was good.

Great location. Modern and clean. Friendly staff.

Stayed in April 2024

We always put our clients here and have never had any complaints. Hotel and location is spot on along with the service.

Stayed in March 2024

It is good for its location for Leicester Tigers but a fair walk into town or to King Power or University of Leicester or De Montfort Hall.

Loved the hotel. Would have appreciated knowing it had changed name to Voco before arriving and driving around looking for Hotel Brooklyn. Appreciate the change is now happening this week. If they retain the staff as part of IHG then it will be a great success.

Stayed in April 2024

The hotel was booked as the Brooklyn, confirmed as the Brooklyn and showed as the Brooklyn on all paperwork, sat nav etc. However, it was called the VOCO when I arrived and there was no detail that the hotel had changed its name, so I drove off, round the block and started again!! It would have been nice to know the hotel name was changed.

The location was spot on for my needs, immediately opposite the Tigers ground as well. Positive welcome from reception, good sized room with everything I needed, and an excellent breakfast the following morning.

Stayed in April 2024