The fire alarm was accidentally set off.

Beautiful setting and accommodation.

Stayed in December 2023

The breakfast was a little cold in the morning and they didn’t de ice the road all the way to our allocated parking spot which was a tad awkward for us to get to

The whole place was just stunning to look at especially in the snow! Abbie at the front desk so helpful to us answering all our little questions and got us early into our room as my little one has a few issues, even in the evening the bar staff were always really quick to see us and help, also the morning we got seen to my the morning staff and seated straight away too!! The breakfast was a little cold when we got there but it was near the end of service anyway so we didn’t expect much food left really, but overall an snaking place to stay!

Stayed in December 2023

Furnishings & kitchen equipment need upgrade. Such a shame as the place is stunning.

We took our dog so was in a lodge. & Spacious clean. The equipment ie TV oven kitchen units need upgrading. Shabby. We’re put in the furthest lodge possible. Even though explained husband has issues walking. Car space is 300 metres away so bringing in luggage was difficult. Grounds are beautiful. Main house stunning. Restaurant also very shabby with stained furnishings.

Stayed in December 2023

Room was cold but staff sorted it out and ended up with a very warm room to come back to. They came to door to check room was warm and if any problems . Very efficient and pleasant.

Spacious comfortable rooms.

Stayed in December 2023

Our room was looking very slightly "tired" and we did have a minor plumbing issue. We were told by Reception personnel that room refurbishment is scheduled for early next year. None of this really detracted from our stay.

The historical splendour of the Grade 1 listed building and lovely parkland setting. The cooked breakfast was very good as well, with a good selection of items available. Our room (Canterbury) was exceptionally large and bed super comfy.

Stayed in November 2023

Lighting around the grounds was not good - apparently there had been an outage because of the storms. The path up to the lodges was potentially dangerous.

Accommodation Staff Restaurant Pool Grounds

Stayed in November 2023

Arriving at 8.15pm it was dark, it wasn't clear where to park. I walked around the entire building as the sign for reception wasn't illuminated and the closed big wooden doors were dark. Signage would be very helpful. The dining room had a number of tables available but I was seated 3 inches from an occupied table, we agreed it was a strange choice. It was very thoughtful of the hotel to heat the rooms up but it was too hot for sleeping in, turning off the heaters there was one that didn't have an off switch but there was a window to open. There was a distinct lack of pictures, just wallpaper.

The room was more a suite, with a separate TV lounge, separate kitchenette area, hallway, bathroom and large bedroom. Someone had turned all the heaters on to warm up the large space. It was clean and all the necessary fixtures and facilities including a mini fridge with bottled water which was very welcome. Cooked breakfast was quick which was important as I was working locally, dinner was tasty and well served. Staff were all friendly and helpful.

Stayed in November 2023

The weather!

Very helpful staff, from initial enquiry to actual stay. Bedroom was fantastic, much bigger than I thought it would be. Very comfortable bed, nice facilities and big TV. We had afternoon tea which was very nice.

Stayed in November 2023

Check out was at 10!! Not told and assumed the usual 11 as breakfast was until 10.30. So missed it.

Beautiful property with beautiful rooms

Stayed in November 2023

No spa

lodge amazing

Stayed in November 2023

Bar and public hall/reception area cold and draughty. Would have been disappointed if I had booked the hotel expecting a cosy break. Only one open fire that was lit but was kept very low so didn't throw out much heat.

Bedroom at front or property bright, clean, comfortable and warm but as usual with lots of hotels, lacks a decent mirror over dressing table to be able to sit and do hair/make up. Plumbing noisy - think it was a Saniflo system? There to attend a wedding and the organisation and service at that was very good. Breakfast choice and quality adequate.

Stayed in November 2023

Unfortunately there was a maintenance issues with the pool and i could not use it during my stay which is why i had booked this hotel for the pool and its location related to my work.

the room was very large and luxurious and facilities within the room where excellent with complementary gin and tonic!

Stayed in November 2023

Our room was very tired and the bathroom was grotty we stayed one night and personally I was glad that was all as I couldn't have had a bath/ shower as it wasn't very inviting at all bed was clean and comfortable but the rest was not worth £119 I'm afraid

We attended a wedding which was brilliant

Stayed in November 2023

Unfortunately due to the age of the hotel, there was no central heating - only electric heaters so definitely a summer hotel. The curtains and carpet in our room could do with replacing as curtains were torn and carpets stained

Hotel had beautiful grounds, food was lovely and our hotel room turned out to be a self contained flat pretty much

Stayed in November 2023

Could arrange the fixing for bathroom floor

Big + clean+ classic + fresh air+ cozy

Stayed in September 2023

Room was a little dated by felt very ‘period’. Hotel is getting renovated and all rooms being done gradually

Lovely period property. Beautiful inside and out. Nice pool, great location and tasty food. Staff were friendly and helpful.

Stayed in October 2023

Our room needed to be updated, there was some left behind items under the furniture, and a false widow spider was left on the ceiling of our bathroom. The bed was comfortable. The pool could use an update and you can only book 30 min slots but people just showed up halfway through and stayed for the next slot, so I guess it doesn’t get enforced. The food was overpriced and not well cooked; my dinner was very fishy but also had no salt, my breakfast was completely over cooked the eggs were the consistency of hard boiled, my £4 smoothie was just larger than a shot glass. Overall I would stay again but be much more selective about room choice.

The main areas and the grounds were so lovely.

Stayed in November 2023

The hot water in the bathroom basin was not very hot due to a temperature control device fitted. The shower was nice and hot .

large well furnished room with a view, Lovely old mansion with history. Breakfast was very good.

Stayed in November 2023

The food & restaurant room wasn’t as good as the room …

Excellent room with a fantastic view, The Kitchener

Stayed in October 2023

The lady who asked us our room number at breakfast. She was so incredibly rude!!! Honestly we were very upset by her. Also the rooms are advertised as having baths, which they do not. We did book this hotel especially for having a bath.

Our room was absolutely beautiful! It was absolutely stunning, as is the hotel itself. The staff were ever so lovely (apart from one lady) food was fantastic and the gin in the room was such a lovely touch. Thankyou. We received a lovely welcome too.

Stayed in November 2023

Nothing.

We stayed in 3 of the lodges. They were fantastic - luxurious, clean and well equipped

Stayed in November 2023

Character building, open fires in the reception area,superb The lodge was huge with lots of space and a grandeur feeling Absolutely gorgeous

Stayed in November 2023

No lift. Parts of hotel have been refurbished , hopefully the bathrooms are next ours was poor .

Relaxed atmosphere. Good food.

Stayed in November 2023

There was a light in a cupboard that kept switching on and off throughout day and night. The water system is old so is pretty noisy (but that's quite normal for old properties, I guess). It would be good to reserve parking directly outside the hotel for guests staying at the hotel, as they will have bags etc.

Breakfast was outstanding, and the staff all very accommodating. The room was very comfortable too.

Stayed in October 2023

The room needed redecorating and updating although reminiscent of our grandparents era; the scent of the soap was very old fashioned. Breakfast being served until 10 30am yet we had to be out of our room by 10am meant we were unable to brush our teeth. So extending the check out time to 11am would be beneficial.

Breakfast was the best we have ever had, healthy options and local produce. Location was stunning with good range of public footpaths.

Stayed in October 2023