Reviews of Macdonald Burlington Hotel 4 stars
126 New Street, Birmingham, B2 4JQ, United Kingdom
#35 of 71 hotels in Birmingham
Guests' ChoiceReview score
Based on 5767 hotel reviews
7.8Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
9.3
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Facilities
8.0
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Staff
8.7
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Value for money
7.8
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Free WiFi
7.9
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Reviewed: 14 March 2024
Declan
Ireland5 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
clean room
Stayed in March 2024
-
Reviewed: 12 March 2024
Ann
Ireland2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Breakfast was too expensive & 3pm check in is too late
Location cleanliness staff were very friendly
Stayed in March 2024
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Reviewed: 12 March 2024
Vala
Iceland18 reviews8.0“Excellent location, great hotel over all with very nice and friendly staff, very good bed”- • Leisure trip
- • Group
- • Suite
- • Stayed 4 nights
The lift is very small on busy times. Need to renewal of some items such as hangers in the bathroom. Missing a magnifying mirror in the bathroom.
Excellent location, room size (svita), very friendly staff. The bed was very good with excellent sheets and pillows. We loved the coffee machine.
Stayed in March 2024
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Reviewed: 11 March 2024
Angela
United Kingdom14 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
All good
Proximity to new st station
Stayed in March 2024
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Reviewed: 11 March 2024
Judith
United Kingdom2 reviews8.0“We had a great stay. The staff are brilliant and location is perfect.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
Parts of it could do with some maintenance. There was scaffolding outside so maybe that’s already in progress. But it is an old building so to be expected.
Beautiful old building with lots of character in a brilliant location. The staff are very friendly and helpful. Dog friendly which is a massive bonus point and good sized bedrooms which are very clean and tidy.
Stayed in March 2024
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Reviewed: 11 March 2024
Paule
France1 review9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
SHOWER COUD BE CLEANER
FINE
Stayed in March 2024
-
Reviewed: 11 March 2024
Sebastian
United Kingdom11 reviews2 helpful votes8.0Very good- • Leisure trip
- • Group
- • Superior Deluxe Double or Twin Room
- • Stayed 1 night
Corridors were very tired We couldn't see out of the window due to scaffolding and plastic sheets - this wasn't made clear to us when booking or when we were checking in. £29 for a glass of wine and a gin and tonic at the bar was ridiculous. No fridge in the room
Staff were friendly, room was a good size, shower room was a good size and very clean
Stayed in March 2024
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Reviewed: 10 March 2024
Helen
United Kingdom3 reviews7.0“Weekend break”- • Leisure trip
- • People with friends
- • Deluxe Suite
- • Stayed 1 night
- • Submitted via mobile
Room.we had booked had a leak unable to have a suite. Good alternative and refund given. However was extremely noisy untill about 1.30 am with a club next door and street noise.
Lovely hotel' really lovely staff
Stayed in March 2024
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Reviewed: 10 March 2024
Patrick
United Kingdom3 reviews7.0“Nice room not impressed with the breakfast or breakfast room. Staff very helpful.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Check in time was 3 o’clock there was no deviation from that. Until I had opportunity to upgrade the room. Which I did extra £25. The continental breakfast wasn’t really continental there was no cheese or any cut meats. I had salmon scrambled eggs. However there was an extra cost of £5 for the salmon. Which I have never had having breakfast included. The breakfast room looked very tired and could do with a lick of paint a deep clean and some of the light bulbs weren’t working. All the plants were plastic and were very dusty. It could really do with a general uplift.
Location. Very nice room clean very comfortable bed.
Stayed in March 2024
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Reviewed: 9 March 2024
April
United Kingdom1 review9.0“Would defo stay again”- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
There were a number of little moths in the room not sure where they kept coming from
Had character. They were able to facilitate a room with a walk in shower for me
Stayed in March 2024
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Reviewed: 9 March 2024
Kellie
United Kingdom5 reviews7.0“Reasonable price for Central location”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Seemed to be above washing room could hear machine going late into the night and from early morning. Bit of a frosty reception on arrival.
Room clean, had a bath and shower, central location. Very pleasant staff on departure.
Stayed in March 2024
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Reviewed: 9 March 2024
Sóley
Iceland1 review8.0“thumbs up”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
the lift the wait was to long
All was exellent did not have the breakfast
Stayed in March 2024
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Reviewed: 9 March 2024
Eve
Ireland12 reviews9.0“Nice staff comfy beds clean hotel”- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
It can be awkward trying to order takeaway and no one can reach you because your not by a road
Clean beautiful and well kept
Stayed in March 2024
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Reviewed: 7 March 2024
Glendon
United Kingdom35 reviews2 helpful votes9.0“Overall good but not cheap.”- • Leisure trip
- • Couple
- • Superior Deluxe Double or Twin Room
- • Stayed 2 nights
TV had limited channels and coffee at breakfast was not great (minor points) - although there was a coffee machine in the room.
Location was perfect for our visit to Birmingham. Staff pleasant, courteous and professional throughout.
Stayed in March 2024
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Reviewed: 7 March 2024
Karen
United Kingdom29 reviews3 helpful votes8.0“A well located hotel and good value. Better than the reviews woild suggest.”- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The hotel is very tired but the room we had was in good condition snd excellent value for money.
Hotel is located right in the middle of the shopping area, 2mins from the station and a short walk from China Town. Staff are always welcoming.
Stayed in March 2024
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Reviewed: 6 March 2024
San
Sweden7 reviews3 helpful votes7.0Good- • Family with young children
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Cold room
Receptionen
Stayed in March 2024
-
Reviewed: 6 March 2024
Claire
United Kingdom3 reviews8.0“Perfect location and great value, I stayed in a super deluxe double which was very good”- • Leisure trip
- • Family with young children
- • Superior Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
There was nothing to dislike.
Beautiful rooms and great value for money
Stayed in March 2024
-
Reviewed: 5 March 2024
Yvonne
United Kingdom11 reviews8.0“Easy access in the centre of Birmingham.”- • Business trip
- • Group
- • Superior Deluxe Double or Twin Room
- • Stayed 1 night
I feel for the cost of breakfast it was a little disappointing. I only drink decaf coffee but was told at breakfast when requested this that it was not available.
The room was lovely, it was 2 double beds with a large bathroom. We also had carpet slippers, dressing gown, iron and ironing board. The room was clean with plenty of plug / USB ports for charging phones / laptops.
Stayed in February 2024
-
Reviewed: 4 March 2024
Lenuta
Spain7 reviews7.0Good- • Leisure trip
- • Couple
- • Suite
- • Stayed 1 night
- • Submitted via mobile
Good location, clean room, bed a little uncomfortable, but overall was good.
Stayed in February 2024
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Reviewed: 4 March 2024
Cheryl
United Kingdom9 reviews8.0“handy for birmingham town hall, which is where we needed to be for the evening.”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
the restaurant area where the breakfast is served was COLD, the room was very COLD !! MORE HEATING IS NEEDED on a cold and frosty winters morning. seats by the windows are cold, the windows need some for of insulation.
found the hotel easily from new street station, room was clean, very spacious, breakfast was very nice, staff at breakfast very helpful.
Stayed in March 2024
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Reviewed: 4 March 2024
Dale
United Kingdom7 reviews1 helpful vote7.0“Disappointed”- • Business trip
- • Couple
- • Superior Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Room service overpriced cold and inedible was very disappointed.
Not much really
Stayed in March 2024
-
Reviewed: 3 March 2024
Shusma
United Kingdom1 review7.0“Comfortable bed and clean room”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
The room i booked, i felt could have been more larger in size given the amount i paid for it.
The bed was very comfortable and i had a great sleep. Staff were friendly.
Stayed in March 2024
-
Reviewed: 3 March 2024
Rachel
United Kingdom8 reviews3 helpful votes7.0Good- • Leisure trip
- • People with friends
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
No complaints
Location
Stayed in March 2024
-
Reviewed: 3 March 2024
Ian
United Kingdom14 reviews1 helpful vote9.0“Many thanks yet again”- • Leisure trip
- • Family with young children
- • Suite
- • Stayed 1 night
- • Submitted via mobile
Nothing
Stayed here several times. Beautiful hotel, great location and staff excellent
Stayed in March 2024
-
Reviewed: 29 February 2024
Claire
United Kingdom12 reviews1 helpful vote8.0“Great hotel, will definitely items hook again!”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
We couldn't cool the room down.
The staff were fantastic. Lovely comfy bed. Great location.
Stayed in February 2024
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