126 New Street, Birmingham, B2 4JQ, United Kingdom
#34 of 71 hotels in Birmingham
Guests' ChoiceBased on 5760 hotel reviews
7.8Cleanliness
8.5
Comfort
8.6
Location
9.3
Facilities
8.0
Staff
8.7
Value for money
7.8
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 March 2024
David
United KingdomA view from Windows which were blocked by scaffolding. Breakfast items limited for 4 star hotel and surprised at additional charges for some items
Location excellent. Room and Bedroom good
Stayed in March 2024
Reviewed: 16 March 2024
Corisande
United KingdomThe room was a little cold and the curtains blocked the heater from warming the room
Spacious room and bathroom with both a bath and shower
Stayed in March 2024
Reviewed: 15 March 2024
Gael
AustraliaVery comfortable room, breakfast outstanding, and location so close to New Street Station.
Stayed in March 2024
Reviewed: 14 March 2024
Declan
Irelandclean room
Stayed in March 2024
Reviewed: 12 March 2024
Ann
IrelandBreakfast was too expensive & 3pm check in is too late
Location cleanliness staff were very friendly
Stayed in March 2024
Reviewed: 12 March 2024
Vala
IcelandThe lift is very small on busy times. Need to renewal of some items such as hangers in the bathroom. Missing a magnifying mirror in the bathroom.
Excellent location, room size (svita), very friendly staff. The bed was very good with excellent sheets and pillows. We loved the coffee machine.
Stayed in March 2024
Reviewed: 11 March 2024
Angela
United KingdomAll good
Proximity to new st station
Stayed in March 2024
Reviewed: 11 March 2024
Judith
United KingdomParts of it could do with some maintenance. There was scaffolding outside so maybe that’s already in progress. But it is an old building so to be expected.
Beautiful old building with lots of character in a brilliant location. The staff are very friendly and helpful. Dog friendly which is a massive bonus point and good sized bedrooms which are very clean and tidy.
Stayed in March 2024
Reviewed: 11 March 2024
Paule
FranceSHOWER COUD BE CLEANER
FINE
Stayed in March 2024
Reviewed: 11 March 2024
Sebastian
United KingdomCorridors were very tired We couldn't see out of the window due to scaffolding and plastic sheets - this wasn't made clear to us when booking or when we were checking in. £29 for a glass of wine and a gin and tonic at the bar was ridiculous. No fridge in the room
Staff were friendly, room was a good size, shower room was a good size and very clean
Stayed in March 2024
Reviewed: 10 March 2024
Helen
United KingdomRoom.we had booked had a leak unable to have a suite. Good alternative and refund given. However was extremely noisy untill about 1.30 am with a club next door and street noise.
Lovely hotel' really lovely staff
Stayed in March 2024
Reviewed: 10 March 2024
Patrick
United KingdomCheck in time was 3 o’clock there was no deviation from that. Until I had opportunity to upgrade the room. Which I did extra £25. The continental breakfast wasn’t really continental there was no cheese or any cut meats. I had salmon scrambled eggs. However there was an extra cost of £5 for the salmon. Which I have never had having breakfast included. The breakfast room looked very tired and could do with a lick of paint a deep clean and some of the light bulbs weren’t working. All the plants were plastic and were very dusty. It could really do with a general uplift.
Location. Very nice room clean very comfortable bed.
Stayed in March 2024
Reviewed: 9 March 2024
April
United KingdomThere were a number of little moths in the room not sure where they kept coming from
Had character. They were able to facilitate a room with a walk in shower for me
Stayed in March 2024
Reviewed: 9 March 2024
Kellie
United KingdomSeemed to be above washing room could hear machine going late into the night and from early morning. Bit of a frosty reception on arrival.
Room clean, had a bath and shower, central location. Very pleasant staff on departure.
Stayed in March 2024
Reviewed: 9 March 2024
Sóley
Icelandthe lift the wait was to long
All was exellent did not have the breakfast
Stayed in March 2024
Reviewed: 9 March 2024
Eve
IrelandIt can be awkward trying to order takeaway and no one can reach you because your not by a road
Clean beautiful and well kept
Stayed in March 2024
Reviewed: 7 March 2024
Glendon
United KingdomTV had limited channels and coffee at breakfast was not great (minor points) - although there was a coffee machine in the room.
Location was perfect for our visit to Birmingham. Staff pleasant, courteous and professional throughout.
Stayed in March 2024
Reviewed: 7 March 2024
Karen
United KingdomThe hotel is very tired but the room we had was in good condition snd excellent value for money.
Hotel is located right in the middle of the shopping area, 2mins from the station and a short walk from China Town. Staff are always welcoming.
Stayed in March 2024
Reviewed: 6 March 2024
San
SwedenCold room
Receptionen
Stayed in March 2024
Reviewed: 6 March 2024
Claire
United KingdomThere was nothing to dislike.
Beautiful rooms and great value for money
Stayed in March 2024
Reviewed: 5 March 2024
Yvonne
United KingdomI feel for the cost of breakfast it was a little disappointing. I only drink decaf coffee but was told at breakfast when requested this that it was not available.
The room was lovely, it was 2 double beds with a large bathroom. We also had carpet slippers, dressing gown, iron and ironing board. The room was clean with plenty of plug / USB ports for charging phones / laptops.
Stayed in February 2024
Reviewed: 4 March 2024
Lenuta
SpainGood location, clean room, bed a little uncomfortable, but overall was good.
Stayed in February 2024
Reviewed: 4 March 2024
Cheryl
United Kingdomthe restaurant area where the breakfast is served was COLD, the room was very COLD !! MORE HEATING IS NEEDED on a cold and frosty winters morning. seats by the windows are cold, the windows need some for of insulation.
found the hotel easily from new street station, room was clean, very spacious, breakfast was very nice, staff at breakfast very helpful.
Stayed in March 2024
Reviewed: 4 March 2024
Dale
United KingdomRoom service overpriced cold and inedible was very disappointed.
Not much really
Stayed in March 2024
Reviewed: 3 March 2024
Shusma
United KingdomThe room i booked, i felt could have been more larger in size given the amount i paid for it.
The bed was very comfortable and i had a great sleep. Staff were friendly.
Stayed in March 2024
Lido di Jesolo, Italy
Karlovy Vary, Czech Republic
Bad Rippoldsau-Schapbach, Germany
Bangkok, Thailand
Barlow, UK
Hustopeče, Czech Republic
Castiglione dʼOrcia, Italy
Surrey, Canada
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content