Symonds Road, Bury Saint Edmunds, IP32 7DZ, United Kingdom
#7 of 9 hotels in Bury Saint Edmunds
Guests' ChoiceBased on 2149 hotel reviews
7.1Cleanliness
7.7
Comfort
7.7
Location
7.9
Facilities
7.3
Staff
8.0
Value for money
7.3
Free WiFi
7.9
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End of dialog contentReviewed: 1 May 2024
Aurimas
LithuaniaI wasn’t clean at all. The furniture was dirty. The tables and chairs in the dining room were messy.
Stayed in April 2024
Reviewed: 29 April 2024
Yvonne
United KingdomBedroom not sorted each day. Didn't realise this was their normal system. Didn't make time to read paperwork, I had an extremely busy weekend. Tables were not cleaned each time i sat down with the group.
Good location, bed comfy, bathroom clean.
Stayed in April 2024
Reviewed: 29 April 2024
Sharron
United KingdomMore seats in the conservatory and bar.
Very clean and had everything that I needed. Staff very friendly on arrival and helped with my bags. Food (breakfast and dinner) was basic but well cooked.
Stayed in April 2024
Reviewed: 25 April 2024
Bashford
United KingdomStains on the carpet from a previous leak and decor needed updating, expected more modern upto date decor felt very 1990’s
Friendly helpful staff, rooms cleaned to a high standard, plenty of parking available and location close to town center
Stayed in April 2024
Reviewed: 25 April 2024
Stephen
United KingdomGreat value for money, nice Location
The staff at this hotel fantastic helpful and direct their way for you the young gentleman •Luke• who works the front desk and the two young ladies that run the bar and evening dinner were efficient, polite friendly and very good
Stayed in April 2024
Reviewed: 19 April 2024
Ben
United KingdomFriendly and clean.
Stayed in April 2024
Reviewed: 15 April 2024
Shane
United KingdomCooked breakfast looked and tasted like it had sat there since the day before, continental breakfast was good
Stayed in April 2024
Reviewed: 13 April 2024
Hugh
United KingdomEntrance signage was terrible!!! But.. Staff were fantastic!!!
Stayed in April 2024
Reviewed: 6 April 2024
N
United KingdomThey seem to have IT issues
Staff were courteous and professional
Stayed in April 2024
Reviewed: 5 April 2024
Brigitte
United KingdomBreakfast could have been better - no pastries left or veg options ?
Stayed in March 2024
Reviewed: 4 April 2024
Sharon
United KingdomThere is no plug by the mirror which makes drying hair really challenging. Also I am lactose intolerant and don't drink caffeine there were not options for that in the room. I had to bring my own. The pillows were also a bit old and tired and not very comfortable.
The bed is comfortable and clean
Stayed in April 2024
Reviewed: 3 April 2024
Terence
United Kingdomroom was not cleaned when we was there.(need more staff) shower room had a smell in there. dont think toilet was flushing properly .
all good had meal at hotel good value for money. breakfast was also good. could do with more staff. rom was good bed was fine.
Stayed in March 2024
Reviewed: 31 March 2024
Neeta
United KingdomIt was mainly around food I like poached egg but they don't provide .Theydon provide porridge
The food was nit very nice . I had pizza with very little topping
Stayed in February 2024
Reviewed: 26 March 2024
Jetjock
Germanytoilet could have been a little cleaner
everything
Stayed in March 2024
Reviewed: 21 March 2024
Lai
United KingdomWe were offered a room that stuck of smoke
Clean facilities
Stayed in March 2024
Reviewed: 20 March 2024
Graham
United KingdomPillows too hard
Great location for our needs. Friendly staff, good clean room
Stayed in March 2024
Reviewed: 18 February 2024
Shaun
United KingdomThe beer was served warm. The room was unbelievably hot with the fan and the window open.
Location very good beds, very comfortable room lovely and clean
Stayed in February 2024
Reviewed: 17 February 2024
Richard
United KingdomBeer cooler was turned off every night and beer was always served warm.
Stayed in February 2024
Reviewed: 13 February 2024
Tracey
United KingdomThe mattress was 2 singles put together
Very clean
Stayed in February 2024
Reviewed: 12 February 2024
Sarah
United KingdomBreakfast was available at property but didn't have it because felt it was a bit expensive.
Location was great. Supermarket right by hotel. We visited Cambridge and used the park and ride service.
Stayed in February 2024
Reviewed: 12 February 2024
Susan
United KingdomRoom too hot with heating on all the time
Location
Stayed in February 2024
Reviewed: 5 February 2024
Samantha
United KingdomThere needs to be a better communication about the service evening, we had no idea where to sit ,there was no menu I had to go find someone to get one ,nobody came over to ask if the meal was OK it was not very professional
The staff was friendly, room was clean
Stayed in February 2024
Reviewed: 5 February 2024
Debra
United KingdomBarmaid/ manager was very miserable and sharp, no customer service skills at all. Bar closed at 10.30pm on Saturday night. We wanted to chill after a very long day working
Late booking
Stayed in February 2024
Reviewed: 29 January 2024
Kerry
United KingdomThere was a noise continuously through the night like some sort of generator, struggled to get good nights sleep, which was a shame as everything else was great.
Lovely bar area
Stayed in January 2024
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