The hotel was a little disjointed.. our rooms could only be accessed from the lobby/bar/restaurant area by quite a walk and 2 lifts.. or by going outside and along.. be advised if you have some mobility problems. But the big issue which caused us to be grumpy was the £7.50 parking charge for each motorbike.. yep.. each bike, same as a big car.. so we had 4 bikes in a bay next to a single Range Rover.. we pay £30 for a parking space, they pay £7.50... should we have moved each of our bikes into individual bays..? we aren't so mean.. bad show.

Stayed here with a group of friends on a short tour of the west country. Overall we found this a reasonable overnight stay. Our rooms were clean and comfortable, the staff were engaging and friendly. We ate in the Bardolino restaurant in the evening, which is actually in the health club a short walk from the hotel. Breakfast was up to standard too, so all good there too.

Stayed in May 2024

Bedroom window was very small which made the room dark even though it was bright daylight outside

Location

Stayed in May 2024

Its like a maze but when you get your bearings all good.

Lovely location, Nice setting, Relaxing stay.

Stayed in April 2024

The bed was a little hard for my liking but that is of course a personal preference.

The hotel was beautiful and in a lovely location, the rooms were clean and modern and fit for purpose. The food was lovely and so much to choose from. The lounge facilities was great and the staff were fantastic. We also made the most of the club and spa facilities which were top notch.

Stayed in May 2024

The only downside I would say is that at the check-in, we did not feel particularly welcomed, and no info we're provided about parking, breakfast times, facilities, etc . We had to ask for everything. It might be that we arrived a bit later. I mean, no big deal about it, just not a great first impression. Otherwise, the staff from reception we're great for the rest of the stay.

Everything was excellent, really impressed with the cleanliness of the hotel, breakfast was great and the staff from breakfast was amazing. We dinned in Marco Pierre restaurant, the food was great, and the service was excellent. We had been served by Paulina, which was really professional and lovely 😍 We also used the spa facilities, which are amazing as well.

Stayed in May 2024

Very clean, lovely room

Stayed in May 2024

It was all excellent.

Stayed in May 2024

Car park charge of £7.50 for one night.

Good hotel with good restaurant and facilities such as Spa and Gym. Very convenient for Bristol airport.

Stayed in May 2024

Shower, opening hours of swimming pool, extra charge for parking

Very good breakfast

Stayed in May 2024

Nothing really

Beautiful setting, Staff very friendly and helpful

Stayed in May 2024

I was charged twice. First money was taken out of my account by the booking company, then money was taken directly from my credit card. I had paid for the parking on my card. On leaving the hotel I asked if I needed to sign out, the receptionist checked my account, linked to my room number, and said there was not need to sign out and there were no additional costs. A month later my credit card bill recorded the room amount and breakfast had been charged by both the booking company and the Hilton Hotel. The receptionist has assured me that the money has been returned but I am very concerned that they took money from my card without my permission. I need reassurance that my card details are stored securely, are removed when I leave and cannot be accessed without my permission. Naturally the accounts department were not open at the weekend so it could not be checked. The English Customer Careline phone number only operated on USA time and so I could not have a conversation with them. The speed of the receptionist return of the money implies she knows this is a mistake and therefore I presume this is a security weakness in the system. I advise checking your credit card bill when visiting any Hilton. I advise you ask for a confirmation of the amount spent, including, £zero at the point of exit. I will continue to check my cards for unauthorised activity and cross my fingers they sort out this security problem.

I had breakfast. Very nice but the American pancakes were a little dry especially as I had expected thinner crepes style pancakes. I saw the price for visiting guest of £17.50. Although a wide ranging ang hearty breakfast I think that cost was steep.

Stayed in April 2024

I know working can be stressful, most of the staff were amazing and friendly, but some were quite grumpy and ignored my daughter a few times, when she was politely asking for a drink.

Such a lovely place, a really calm and peaceful place, spa was very relaxing us as a family enjoy hotel nights away making memories, the gardens where really pretty and was able to get some really great pictures.

Stayed in May 2024

weather!

We enjoyed a great meal in the restaurant, it is one of the few Marco Pierre Whites still open. In a beautiful location, shame we couldn't enjoy as the weather was terrible.

Stayed in March 2024

the shower head was clogged with limescale amd didnt work very well

really beautiful hotel, stunning location, they were very accomodating, the bed was super comfortable. the buffet breakfast was great!

Stayed in May 2024

Parking charges are steep as it's all on-site in the middle of nowhere. Rooms were good quality but smaller than expected - okay for a short stay.

Superb breakfast and friendly staff.

Stayed in May 2024

Good facilities We have stayed here a few times before catching flights from Bristol airport. We used the gym facilities this time for the first time

Stayed in April 2024

air conditioning difficult to control/turn off

breakfast pool and wellness facilities

Stayed in April 2024

There is no security locks on the lift at the back of the hotel. Anyone can gain entry

The start were really friendly and welcoming and very helpful

Stayed in April 2024

Alcohol very expensive

Lovely food friendly staff

Stayed in April 2024

You have to pay extra for parking.

Breakfast was good and everyone found something for themselves and the restaurant staff very polite and friendly.

Stayed in April 2024

Couldn't order room service, phone not working I had to go to the restaurant and order, and then the menu i downloaded from the room with scan code was an old menu. When i returned home, i had a parking fine, i paid £7.50 for parking in arrival and entered my reg number, i am still fighting an appeal, and they say i owe £100. This has been very stressful

Nice room

Stayed in March 2024

Took the payment twice and took a long time to get it back

Nice rooms breakfast and area and staff were friendly

Stayed in April 2024

To get to the room was a bit of a faff - lift to the wrong level then walk around then down a flight of steps. Only stayed one night so got lost a couple of times.

Beautiful hotel set in lovely grounds. Rooms big and very comfortable. Staff couldn’t help enough. Very relaxing.

Stayed in April 2024

Had to pay for parking

Close to Bristol airport

Stayed in January 2024