Frost Hill, Yatton, BS49 5AD, United Kingdom
#2 of 3 hotels in Yatton
Guests' ChoiceBased on 2232 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
8.6
Facilities
8.2
Staff
8.4
Value for money
7.3
Free WiFi
8.0
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End of dialog contentReviewed: 4 June 2024
Becky
United KingdomDidn’t seem to do Dairy/Gluten free canapés or milk, even though it was all booked for the wedding.
Lovely place to stay
Stayed in May 2024
Reviewed: 3 June 2024
Ruth
United KingdomI don’t think it’s acceptable to charge overnight guests for parking. The breakfast was also quite expensive.
Really loved the spa facilities
Stayed in June 2024
Reviewed: 2 June 2024
Josh
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 1 June 2024
Simon
United KingdomNothing.
Impressive building on arrival and close to the airport which was the purpose of our stay. Great welcome by reception team. Lovely spacious and clean room which was also quiet considering there was a wedding during the stay but we were not disturbed. Reception team again very friendly on departure. Enjoyable one night stay, thank you.
Stayed in May 2024
Reviewed: 31 May 2024
Abi
United KingdomThe room had a poor view and curtain had stains on it. The bed weren't made in the morning and only had one replacement towel.
The resort was gorgeous and the spa facilities was lovely. The restaurant (both) were also lovely with good food and had good ambiance.
Stayed in May 2024
Reviewed: 31 May 2024
Lesley
United KingdomDistance from Bristol, had to get an Uber into town!
Outside terrace for drinks Large comfy bed Italian restaurant on site
Stayed in May 2024
Reviewed: 31 May 2024
Tony
United KingdomHappy with all the facilities , staff and food . Great place to stay before flying from Bristol Airport
Stayed in May 2024
Reviewed: 31 May 2024
Luke
United KingdomCouldn't connect tv to our phones, free view was a bit limited
Facilities were ok, room was fine, bit noisy right by the elevator
Stayed in May 2024
Reviewed: 31 May 2024
Maria
United KingdomThat we couldn’t stay longer .
The staff was very professional, friendly and accommodating , many thanks to Amelia & Matthew. The breakfast was delicious and the spa brilliant. Our two teenagers absolutely loved the experience . Thank you again .
Stayed in May 2024
Reviewed: 29 May 2024
Maria
United KingdomCould have done with more staff manning the reception area on a busy bank holiday weekend
Stayed in May 2024
Reviewed: 28 May 2024
Sophie
United KingdomLots of loud people in corridors in the evening, little to no soundproofing so difficult to sleep as kept getting woken up
Beautiful location, nice modern rooms, easy access to restaurants on site
Stayed in May 2024
Reviewed: 28 May 2024
Paul
United KingdomSome of the outside facilities were out of use not great when that's what you've paid to use on a relaxing weekend away. There should be additional things given if things are restricted.
Lovely grounds and spa facilities.
Stayed in March 2024
Reviewed: 25 May 2024
Darren
United KingdomI loved the room but there was no sink in toilet, tap was loose on the main sink, mirror to high for my wife, bed pillows uncomfortably, really hot, air gave me a sore throat
Lovely setting, amazing views, lovely food. , nice room
Stayed in May 2024
Reviewed: 21 May 2024
Martin
United KingdomThe hotel was a little disjointed.. our rooms could only be accessed from the lobby/bar/restaurant area by quite a walk and 2 lifts.. or by going outside and along.. be advised if you have some mobility problems. But the big issue which caused us to be grumpy was the £7.50 parking charge for each motorbike.. yep.. each bike, same as a big car.. so we had 4 bikes in a bay next to a single Range Rover.. we pay £30 for a parking space, they pay £7.50... should we have moved each of our bikes into individual bays..? we aren't so mean.. bad show.
Stayed here with a group of friends on a short tour of the west country. Overall we found this a reasonable overnight stay. Our rooms were clean and comfortable, the staff were engaging and friendly. We ate in the Bardolino restaurant in the evening, which is actually in the health club a short walk from the hotel. Breakfast was up to standard too, so all good there too.
Stayed in May 2024
Reviewed: 20 May 2024
Louise
United KingdomBedroom window was very small which made the room dark even though it was bright daylight outside
Location
Stayed in May 2024
Reviewed: 20 May 2024
Mr
United KingdomIts like a maze but when you get your bearings all good.
Lovely location, Nice setting, Relaxing stay.
Stayed in April 2024
Reviewed: 20 May 2024
Marcus
United KingdomThe bed was a little hard for my liking but that is of course a personal preference.
The hotel was beautiful and in a lovely location, the rooms were clean and modern and fit for purpose. The food was lovely and so much to choose from. The lounge facilities was great and the staff were fantastic. We also made the most of the club and spa facilities which were top notch.
Stayed in May 2024
Reviewed: 19 May 2024
Elisabeta
United KingdomThe only downside I would say is that at the check-in, we did not feel particularly welcomed, and no info we're provided about parking, breakfast times, facilities, etc . We had to ask for everything. It might be that we arrived a bit later. I mean, no big deal about it, just not a great first impression. Otherwise, the staff from reception we're great for the rest of the stay.
Everything was excellent, really impressed with the cleanliness of the hotel, breakfast was great and the staff from breakfast was amazing. We dinned in Marco Pierre restaurant, the food was great, and the service was excellent. We had been served by Paulina, which was really professional and lovely 😍 We also used the spa facilities, which are amazing as well.
Stayed in May 2024
Reviewed: 14 May 2024
Lisa
United KingdomVery clean, lovely room
Stayed in May 2024
Reviewed: 14 May 2024
Lesley
United KingdomIt was all excellent.
Stayed in May 2024
Reviewed: 13 May 2024
Paul
FranceCar park charge of £7.50 for one night.
Good hotel with good restaurant and facilities such as Spa and Gym. Very convenient for Bristol airport.
Stayed in May 2024
Reviewed: 12 May 2024
Jana
United KingdomShower, opening hours of swimming pool, extra charge for parking
Very good breakfast
Stayed in May 2024
Reviewed: 12 May 2024
Strephon
United KingdomNothing really
Beautiful setting, Staff very friendly and helpful
Stayed in May 2024
Reviewed: 11 May 2024
C
United KingdomI was charged twice. First money was taken out of my account by the booking company, then money was taken directly from my credit card. I had paid for the parking on my card. On leaving the hotel I asked if I needed to sign out, the receptionist checked my account, linked to my room number, and said there was not need to sign out and there were no additional costs. A month later my credit card bill recorded the room amount and breakfast had been charged by both the booking company and the Hilton Hotel. The receptionist has assured me that the money has been returned but I am very concerned that they took money from my card without my permission. I need reassurance that my card details are stored securely, are removed when I leave and cannot be accessed without my permission. Naturally the accounts department were not open at the weekend so it could not be checked. The English Customer Careline phone number only operated on USA time and so I could not have a conversation with them. The speed of the receptionist return of the money implies she knows this is a mistake and therefore I presume this is a security weakness in the system. I advise checking your credit card bill when visiting any Hilton. I advise you ask for a confirmation of the amount spent, including, £zero at the point of exit. I will continue to check my cards for unauthorised activity and cross my fingers they sort out this security problem.
I had breakfast. Very nice but the American pancakes were a little dry especially as I had expected thinner crepes style pancakes. I saw the price for visiting guest of £17.50. Although a wide ranging ang hearty breakfast I think that cost was steep.
Stayed in April 2024
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