Breakfast

Position Room overlooking the river with balcony- great!

Stayed in March 2024

It provided a salad but no OIL let alone olive oil. It took two days to address, but not to provide.

+/-

Stayed in March 2024

Softest bed ever!

Welcoming and very professional staff.

Stayed in March 2024

The balcony hadn't been used or cleaned for quite a while, but then it was March.

The hotel makes the most of its beautiful, quiet location, overlooking the river Cam. Very friendly, helpful staff. Breakfast, bar and restaurant all good, with views of the river.

Stayed in March 2024

Expensive for what it is

Great location

Stayed in March 2024

Beautifully decorated. Close walk to major attractions. Clean. Nice spa area.

Stayed in March 2024

Most of it was good

It was very good with helpful staff

Stayed in March 2024

The towel rails in the bathroom didn't heat up so our towels didn't dry.

Great location. Staff friendly and welcoming. Pool was nice though busy with swimming lessons where we were there. The bar area was lovely and comfortable

Stayed in February 2024

Breakfast spread can be better

Ambience

Stayed in March 2024

Great location and the staff are really friendly, the parking was easy to organise and the room was cosy and comfortable

Stayed in March 2024

Opening hours of the pool are too limited.

Very friendly and helpful staff.

Stayed in March 2024

The TV system is not reliable and hasn’t been for several years. It is frustrating to use. Paying £25/day for parking and £35/night for dog.

Excellent location, dog friendly, nice staff, relaxed.

Stayed in March 2024

The restaurant was not good with gluten free food. The menu had no indication of any gluten free food or if they could adapt any dishes. I asked a waitress and she immediately took the menu to the chefs (who were in hearing distance). The chefs had differing ideas about gluten free dishes. I have coeliac disease and I become extremely poorly if I digest gf food. After much discussion the waitress came back and I ordered. She then came back very apologetically and said that one of the chefs said that the dish I had chosen was not gf. I then chose a different meal and I have to say it really wasn’t good quality. The meat was tough and over cooked. However, my husband really enjoyed his dish. We will come back to the hotel but will not eat in the restaurant.

The staff were very professional, friendly and helpful. It is a beautiful hotel with a stunning garden overlooking the river. Our room was superb and immaculately clean. All staff were friendly and available at all times.

Stayed in March 2024

Lovely decor. Spacious room. Balcony.

Stayed in March 2024

Lack of chair in bedroom and tv not working properly

Friendly and efficient staff

Stayed in March 2024

The front desk staff were welcoming. A special mention for Pradeep and Alex. Both went out of their way to offer information about the hotel facilities and answer any questions.

Stayed in March 2024

my previous experience was poor on cleanliness (with trays in corridor all evening) but this was all sorted this time round. thank you.

very good and good service

Stayed in February 2024

We had Mother's Day lunch in The Garden Room and while the service was friendly, it was not great. We waited over 20 minutes before our drink order was taken and that was only after I asked. We also waited over 20 minutes for our mains to be taken away and again that was only after I asked for the empty plates to be removed. We were not offered a dessert menu, so I paid and we left. It was a shame as the food was nice (when it arrived) and the restaurant is pretty.

Great location and friendly staff. The room was nice although the sofa bed was uncomfortable. I would have expected parking to be included in the room price, but it was very handy to have a large car park in central Cambridge to park in.

Stayed in March 2024

Night bar service was painfully slow. We waited over half an hour to get a drink. Also, over-fussy decor is an acquired taste.

Enjoyable and pleasant night in the "Graduate". The check in staff, namely Ms Meher, were very helpful. See you again.

Stayed in March 2024

Would have likes a hook to hang up outdoor coats

Location, car parking on site

Stayed in February 2024

bread at breakfast was really disappointing, cheap sliced bread unlike the rest of breakfast offer room was really cold when we checked in and took ages to warm up as controls were unintelligible as it was supposed to be a disabled room (but actually was in accessible) it had a tiny washbasin in the bathroom which meant the water went everywhere bed was very soft safe was really difficult to access

excellent location beside the river within an easy walk of everywhere we wanted to get to, and own car park helps also staff were very helpful and friendly

Stayed in March 2024

Centrally located in the city. Rooms spacious and well appointed in a US club style.

Stayed in February 2024

Room upgrade was great, bar staff were super, Breakfast was fantastic

Stayed in December 2023

Our balcony was disappointing as the floor was covered in green algae and had a discarded cigarette end on the floor. There was no chair, just an unattractive table. I appreciate it had rained a lot and was probably not used much due to the time of year, but it could have looked better and benefitted from a clean. Also, the bathroom tap had a very poor flow, although the shower was great. I was a bit disappointed that the car park charges have increased to £25 per day. I had booked for 3 nights plus had a second booking for one night for my daughters, so a discount would have been welcomed.

Fabulous location. Helpful staff. Coffee machine and fridge were a useful addition in the room. Comfy bed. Good pressure in the walk-in shower. We received a free upgrade, which was much appreciated. This was the first time we had stayed since the leisure facilities were built so very much enjoyed the pool and gym/virtual keep fit classes. The bar is attractively furnished and a relaxing and welcoming area with a lovely garden by the river. The garden was undergoing refurbishment, so it wasn't open, but I am sure it will be beautiful later on. Overall, we enjoyed our stay again. The little gift of chocolate and card was a thoughtful gesture as it was my birthday. 😊

Stayed in March 2024

Price, obviously. Also, even though the room was very pricey the parking wasn't free. So take this into account

It was a very nice hotel. I'd say it was also overpriced but apparently the location just makes it that expensive. If you just need a place to stay in Cambridge - choose something else. If you want to impress your partner with the location and the hotel - this one is great It is within walking distance from most (if not all) attractions in Cambridge city

Stayed in January 2024