Friendliness and helpfulness of staff! Also great location to stay. Very was to walk around and reach the city center.

Stayed in May 2024

Outlook from our room, and small size of bed for a double room.

Location, decor and design of facilities, and proximity of car park.

Stayed in May 2024

The service in the bar which we visited twice had two young girls behind the bar who didn’t appear to have had much training. One just wiped glasses for at least 5 minutes ignoring us . We had a similar experience at breakfast with young girls and had to ask 3 times for coffee and tea.

Location, decoration, facilities, everything was lovely. Staff on front desk etc were great.

Stayed in May 2024

Service. At the restaurant and bar. Long waits even when not many people. I was on holiday and wanted to indulge but no chance. Say for lunch wanted a bottle of champagne. Waited 30 mins to be served and then never had any attention. The girls were off on their phones. Complete wasted opportunity to make money. It’s as if they just don’t want to sell you anything. In fact because the service was so bad I kept being given free drinks. So they were losing so much money. It looked like no one was managing the staff. Not the staffs fault but management. If there is any.

Location

Stayed in May 2024

The location

The location

Stayed in April 2024

The service lacked somewhat, and attention to detail of service. We were checked in by Marina on the front desk who was great, really helpful and friendly! We went for a drink in the garden and the service was poor!! Nobody tending to tables, took 30 minutes for a glass of wine to arrive and that was only because the host had come to settle our bill and I brought up that our drinks had not arrived. She apologised and then no bill was provided to confirm amount, just put in to card machine for me to tap my card! Breakfast was lovely but again, service and turn over of tables was poor, attention to detail was about 50% there, the idea was there but the execution was not.

The rooms were lovely, the option of the upgrade was well worth it, the balcony was really nice with the river view (albeit we were in the loft!!) The bar and foyer area were an amazing centrepiece, a real nice place to relax in the evening. Breakfast was nice, fresh food, Lots of options.

Stayed in May 2024

A little cheeky that the guy at reception didn’t tell us about the parking charge before hand! He just asked if we were using the car park but failed to mention it was £25 so we had no choice but to pay it next day. I thought that was quite expensive to park your car for one night on top of the room stay.

Great hotel great location

Stayed in May 2024

Our only slight frustration was with the restaurant & breakfast at Garden House. Lunch/dinner menu selection is small & overpriced. All the options were too heavy and not ideal for summer (other than a £20 Greek salad…). Took us a while to have our order taken despite getting the attention of two waiters. At breakfast, there was a lack of organisation. Tables outside set up with tablecloths on but no cutlery / condiments. Not a large selection for breakfast given the price either! Everything felt really cramped on the bar space & randomly ordered so people were having to squeeze round each other a lot. No one seemed to be restocking items very quickly (eg plates / bowls / food) and nowhere for you to get cutlery from yourself so you have to ask staff etc. Also the tea / coffee station is poorly set up. Tea bags were left inside the hot water jugs to over-stew rather than leaving tea bags separate for guests to then pour hot water into (also no other tea than English Breakfast). No one offered us another coffee option other than the instant on the bar, so had to ask ourselves for a latte / cappuccino etc (only because we saw another couple asking!). Food was lovely but a bit more organisation & order would make it a smoother experience for guests, given the price.

Hotel is in a lovely location by the river & close to The Mill & The Anchor pubs which have a great atmosphere outside in the summer. The reception staff were very lovely & welcoming. The decor is absolutely fantastic & feels very luxurious. Room was spacious and clean, bed very comfortable. Lovely bathroom products too!

Stayed in May 2024

Very hard to get through to anyone by phone- I had to sort an issue and this was challenging! Staff lovely but lacked some training and sometimes comprehension was an issue.

Great location, friendly staff.

Stayed in May 2024

Located with a 5 min walk to the city centre and access to numerous bars and restaurants as well as the hotel offerings. The shops and museums and colleges also on hand to visit and enjoy. Sunday lunch was great at the Garden House Restaurant within the hotel. The room had a balcony with which we could sit and overlook the river.

Stayed in May 2024

Would be good to have a lane cordoned off in the pool for those who want to swim as it was taken over by children and families when we were there so there was no room to swim

Great location, friendly staff and excellent facilities

Stayed in May 2024

Breakfast was extra and not included within the price, which added an extra £80 onto the visit. Likewise carparking was circa £50 for the weekend. Tea and coffee facilities - no milk was left on the second day

Loved the location, staff were great and the hotel was stunning.

Stayed in May 2024

Nothing

Location, ideal for access to Cambridge University. Loved the location near the water .

Stayed in May 2024

Decor awful more like an American Airlines lounge. Ver. “pseudo” wrt American impression of a University based hotel.

Location, tasty food and high quality service.

Stayed in May 2024

1. Headboard was layered in dust which was a let down to what was a really good design and spacious room layout. 2. Lack of ease to identify the gym also left room of improvement. No signage left me wondering round.

Location, setting, design, facilities, diversity and quality of food.

Stayed in April 2024

Parking barrier broken so slightly confused about whether we were OK to park or not but this was soon sorted at reception

Staff friendly and efficient. Breakfast lovely and views from rooms and restaurant great

Stayed in April 2024

I didn’t have shower gel during the first day and I had to ask twice.

Stayed in April 2024

Large selection for breakfast BUT when I have a hot breakfast I expect it to BE hot. Mine wasn't but on complaining a fresh hot breakfast was provided. Hence we only had one and went elsewhere for the remainder of our stay. Also neither of us liked the restaurant menu particularly the lack of choice for vegan/vegetarian so went elsewhere for all our meals. Room had two single beds instead of double and was very dark and somewhat cramped with insufficient storage.

Hotel is in a superb position with fabulous outlook from downstairs bar and the more expensive rooms. Lovely comfortable seats overlooking the river and trees opposite. Bar itself was superb and the only improvement would be beer on a hand pump. The staff were without exception brilliant, both friendly and efficient. Special mention for Luca who went the extra mile.

Stayed in April 2024

as mentioned above . Because we were mother and daughter I felt we got overlooked .

location excellent , staff very friendly - only issue was the bar staff in the evening didn't seem able to prioritise and on Friday evening after waiting for about 30 minutes and others walking in and getting served we decided to leave and go elsewhere for a drink. Probably because we were just 2 people but this shouldn't happen

Stayed in April 2024

Very expensive for what you get m IMHO, junior suite and terrace nice but could have been cleaner in the nooks and crannies, tiny functional bathroom with no bath not great for an expensive suite, shower pressure and temp a bit iffy. Sofa bed not made up as specifically requested which was annoying but not a major issue.

Great location. Nice hotel public areas, cool vibe, comfy and modern junior suite with lovely views. Great attentive reception staff. Overall, enjoyable but not perfect….

Stayed in April 2024

parking a little expensive.

Great hotel. Good interior design. Location excellent.

Stayed in April 2024

Bar staff were very rude

Lovely hotel in a great location.

Stayed in April 2024

The rate did not include breakfast, would have been nice if it did include. The breakfast was not very continential

Good service, clean rooms

Stayed in April 2024

Leisure centre could have been cleaner - particularly the floor around the pool area and the pool was too cold. The rooms were not very sound proof - could hear a lot of noise between rooms and the room was very hot - air con seemed to make no difference we would also have appreciated fresh milk in the fridge for coffee given the hotel standard.

Quirky hotel in a great location. Spacious and clean rooms with good hotel facilities. Staff were very friendly and helpful. We also enjoyed a drink at the bar and the hotel was buzzing.

Stayed in April 2024