The mattress in the room was so so bad I didn’t get a good nights sleep. I’ve stayed in a few rooms here now and out of say 6 stay 3 mattress was very poor.

It was very clean and nice to have a bar and restaurant.

Stayed in December 2023

The room had unfortunately a few things that were not functioning properly. Tv only 1 channel, toilet leaking, shower head broken. The member of staff were the real stars, they immediately came to inspect and gave us access to an alternative room to use a shower, I cannot fault them. We'll done

Good breakfast, staff was very kind and helpful.

Stayed in December 2023

The heating in our room didn't work.

Staff were professional Good shower Easy parking

Stayed in November 2023

The customer service and the rooms

Nothing

Stayed in October 2023

The customer service .

Not really satisfying but has a good ambiance.

Stayed in November 2023

Pillows were too flat and there was only one each, which made neck sore. So had to fold our pillows to be able to sleep comfortably

Stayed in December 2023

Pillows

For a basic hoptel they try and look after you. Location is superb for us easy access to motorways, London, Dartford and Bluewater

Stayed in September 2023

please put teaspoons in the rooms instead of wooden sticks. plug sockets need to be closer to the bed or an extra one on the desk

location, staff.

Stayed in November 2023

Breakfast was far from satisfactory unfortunately. They encourage you to pre purchase breakfast on check in with a clear statement of what you should expect. (Which we did). When we sat down though the person next to us was complaining about a total lack of sausages and only half the advertised amount of bacon. Cooked breakfast is served to you at the table cold items are a buffet. The server apologised but could do nothing to rectify this. We had the same problem. Furthermore there was no bread available on the buffet. When we also complained the answer was “it says subject to availability on the menu”. We pressed and the response was that management often didn’t order the right amount of stock and it wasn’t uncommon for the kitchens to run out. Our stay was a Saturday and deliveries weren’t expected until Monday. So why did this spoil our stay? It’s only a bit of bacon after all? Simply put it indicates management attitudes towards guests - they are happy to upsell in the knowledge they can’t deliver and they don’t care about customer satisfaction. Sunday we went to the Beefeater which is a short drive away. Breakfast was cheaper and far superior. We can highly recommend it and suggest you stay at the Campanile as accommodation is fine but don’t touch the breakfast.

We were pleasantly surprised with the hotel overall. The rooms were small but clean and comfortable. The hotel has plenty of parking (free to guests) and the staff were friendly and helpful. Generally we were pleased and it is great value for money based on location etc. The hotel would have scored much higher overall but for problems around breakfast though that were entirely within the hotels control but is perhaps indicative of some management issues.

Stayed in November 2023

Tiny bath, bed was rolling away as soon as you leaned on the backboard. Had only 1 chair for 2 single beds. The window handle was broken, so couldn't lock. There were 2 wall lights completely missing with the switch still on the wall doing nothing. Had TV but couldn't connect our netflix to it.

The mattress is comfy, the clean towels every day. Wifi internet.

Stayed in November 2023

The hotel and furnishings are very out dated

Stayed in October 2023

The bed was very lumpy and uncomfortable, if you got a certain area of the mattress it was ok but overall needs replacing. Noise in corridor all night, some kind of scraping noise, I got hardly any sleep. Could do with plug near bed so could charge and use phone at same time, I have a long cord but not long enough to reach from plug to top of bed.

The location was very convenient, a good location. The breakfast was good if not a tad expensive. Room very clean.

Stayed in November 2023

The bed springs creaked everytime you sat down, only had 1 pillow which was very flat, door needed oiling The sink had cracks in it. Bath towels not very big.

It was close to where our daughter lives. Do didn't have to go to far to get to her.

Stayed in November 2023

Bed springs were coming through the mattress, very difficult to get comfortable There were insects in the bed

Stayed in October 2023

Secluded situation

Friendly staff

Stayed in September 2023

Very old looking

Quick check in

Stayed in November 2023

TV stations need fixing. Toilet flush to be filled xed.

Toilet flush doesn't work properly. TV stations are minimal, less than 10, not pleasant at all.

Stayed in November 2023

Could have had plug sockets beside the bed

Friendly and helpful staff

Stayed in November 2023

Mattress was ok. Nothing fancy. Room was a little noisy from traffic but ok.

Location It was basic but clean and cheap

Stayed in November 2023

Minimal channels on TV, could have been a dvd player

Nice secluded area

Stayed in November 2023

Only one (1) small pillow each, could do with a couple of spares in the room.

Good clean room in an excellent location

Stayed in October 2023

The holes in the bath and the cleanliness of the room was abjt below par we

Maryann the lady on reception was very friendly and approachable

Stayed in October 2023

Staff behind bar had a attitude problem wasn't very helpful.

The staff at reception were very friendly and helpful.

Stayed in October 2023

Very friendly and helpful Staff.

Stayed in October 2023

The mattress was very uncomfortable felt the springs and could sleep. The shower in the bathroom was spraying water all over the floor even with the shower curtain pulled across. Couldn't move it to adjust it.

It is local and has a very reasonable priced bar.

Stayed in October 2023