Greyfriars Rd, Cardiff, CF10 3AL, United Kingdom
#19 of 46 hotels in Cardiff
Guests' ChoiceBased on 6917 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
9.1
Facilities
8.6
Staff
8.9
Value for money
8.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 April 2024
Philip
United KingdomRoom was spacious and comfortable
Stayed in April 2024
Reviewed: 27 April 2024
Dylan
United KingdomHeating system not working correctly
View and space of the room
Stayed in April 2024
Reviewed: 27 April 2024
Pamela
United KingdomLovely breakfast. Room was huge and quiet. Good shower & bath. Excellent stay all round. Would choose here again if I was back in Cardiff.
Stayed in April 2024
Reviewed: 26 April 2024
Jennifer
United KingdomWe love the Park Plaza - this was a return visit - perfect for a night in the city.
Stayed in March 2024
Reviewed: 26 April 2024
Simon
United KingdomNothing , all very good
Excellent location , rooms very nice and the food was excellent.
Stayed in April 2024
Reviewed: 26 April 2024
Raymond
Australiahave nothing to complain about
Staff were very friendly and helpful - the location was very convenient for exploring sites like the castle - had a lovely dinner in the very comfortable restaurant - the room was comfortable and cosy for our winter time stay
Stayed in February 2024
Reviewed: 24 April 2024
Amanda
United KingdomI found the dimly lit corridors really depressing!
The location of this hotel is perfect. The rooms were spacious and we loved the spa facilities.
Stayed in March 2024
Reviewed: 24 April 2024
Kayleigh
United KingdomBit grubby - pen graffiti and dust behind the bathroom door. Bath corners etc grubby. Mirror seemed to only be cleaned as high as the cleaner could reach. For the price, I would have gone back to another chain hotel very close by instead.
Loved the slightly out of town location - nice and quiet. Reception area very nice. Staff on the desk were absolutely great.
Stayed in April 2024
Reviewed: 23 April 2024
Helen
United KingdomThe jacuzzi and the steam room were out of order. We click o my use the pool, which was very disappointing.
Wet stylish. Lovely rooms.
Stayed in April 2024
Reviewed: 22 April 2024
Agnieszka
PolandSteam room and jacuzzi were not available because they didn’t turn it on on time. Spa facilities were the reason why I picked up this hotel. Unfortunately, I couldn’t use it.
Comfortable beds, clean bathrooms.
Stayed in April 2024
Reviewed: 21 April 2024
Martin
United KingdomSmell of tobacco smoke in our room
Great location, friendly staff, quiet & comfortable room. The food was good too!
Stayed in April 2024
Reviewed: 18 April 2024
Morgan
United KingdomNoise from corridor and room was a bit warm
Breakfast was good and my wife enjoyed the spa facilities
Stayed in April 2024
Reviewed: 18 April 2024
Ali
United KingdomN/a
Stayed in March 2024
Reviewed: 17 April 2024
Leigh
United KingdomBreakfast wasn’t great.
Clean and tidy.
Stayed in April 2024
Reviewed: 15 April 2024
Paige
United Kingdomonly downfall was the toilet was a bit messed up wouldn’t flush properly
Very friendly staff, beautiful room and comfy bed close to the centre
Stayed in April 2024
Reviewed: 14 April 2024
Angela
United KingdomBit noisy but that’s expected .
Loved the location.
Stayed in April 2024
Reviewed: 14 April 2024
Janet
United KingdomBreakfast buffet could be warmer
Breakfast fine. Location good
Stayed in April 2024
Reviewed: 11 April 2024
Pilcher
United KingdomRoom
Stayed in April 2024
Reviewed: 11 April 2024
Annemarie
United KingdomAnyone could get into a lift without a room key. Security concerns when you’re a line traveller. Bed was soft and not good for posture and restful sleep
Location
Stayed in April 2024
Reviewed: 11 April 2024
Tim
United KingdomWarm welcome on arrival. Room decent size. Breakfast very good. Bar is also worth a visit in the evening.
Stayed in April 2024
Reviewed: 8 April 2024
Carolyn
United StatesCan’t think of anything
My favourite thing about the hotel was the indoor swimming pool! And the breakfast and dinner menus, selections and quality food served were excellent. Front reception staff were very helpful. Right next to the castle too, and great shopping
Stayed in March 2024
Reviewed: 7 April 2024
Nicky
United Kingdombit dated in room,didnt like paying more than double because the rugby was on in town
location perfect clean room
Stayed in March 2024
Reviewed: 6 April 2024
Maureen
GermanyThe hotel needs to be renovated. The reception area and lounge were the only well cared for / up-to-date areas we encountered. It's often the small things that make a big difference. The sofas at the lift on floors 1 & 2 need replacement, the initial impression when getting of the lift is not pleasant. We stayed for two nights, our room hadn't been tidied at 3 p.m. A bit late considering we had been out the entire morning and the hotel was not fully booked.
The staff was cheerful and helpful. The room was spacious and bed truely comfortable. Good breakfast selection. The tea selection inbthe room was good. Plenty of milk and even biscuits.
Stayed in April 2024
Reviewed: 6 April 2024
Richard
United KingdomWe only had two towels for three people
Breakfast was excellent Location fine but need to rely on public transport to get around
Stayed in April 2024
Brunn am Gebirge, Austria
O Grove, Spain
Yekaterinburg, Russia
Wagrain, Austria
Aquiraz, Brazil
Toledo, Spain
Helen, USA
Mojácar, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content