Greyfriars Rd, Cardiff, CF10 3AL, United Kingdom
#20 of 46 hotels in Cardiff
Guests' ChoiceBased on 6903 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
9.1
Facilities
8.6
Staff
8.9
Value for money
8.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
James
IndonesiaThe hotel is dated. It needs an update in the common areas. Opposite a rather dull NCP Carpark, so better to go for the 'tree lined view', which we did.
Super friendly staff, excellent rear bar / restaurant balcony by the river, extremely quiet mid week, best location possible, good wine selection, very clean room.
Stayed in May 2024
Reviewed: 13 May 2024
Tim
United KingdomRooms were a little dirty, dusty
Good verity of food
Stayed in May 2024
Reviewed: 12 May 2024
Alberto
United KingdomThe noise coming from the street. The area is full of clubs and bars and they are open till late.
The swimming pool and the bar
Stayed in May 2024
Reviewed: 12 May 2024
Kelvinmorgan
United KingdomGreat location. Shame we couldn't stay longer.
Stayed in May 2024
Reviewed: 11 May 2024
Peter
United Kingdomnothing
clean and tidy and right in city centre
Stayed in May 2024
Reviewed: 10 May 2024
Kieran
United KingdomIt was way more expensive £599/night than I would have liked.
The room was spacious and very comfortable. The staff always went out of their way to be helpful and friendly with it.
Stayed in May 2024
Reviewed: 9 May 2024
Nancy
United StatesNo complaints.
Overall, very nice, especially the staff and restaurant and restaurant staff.
Stayed in May 2024
Reviewed: 8 May 2024
Chris
United KingdomScruffy carpet and poor shower
Stayed in May 2024
Reviewed: 7 May 2024
Catherine
United KingdomThe only issue was the price - which was not surprising given the shortage of hotel rooms in Cardiff when there is a big event in the city. I would be very happy to stay at the hotel again, but ideally on a less expensive date!
Although the hotel was exceptionally busy - due to the Bruce Springsteen gig at the Principality Stadium - the staff were polite and helpful. We were able to store our case for an hour or so before the room was ready for check-in, and enjoyed a drink at the bar. Our room was very comfortable, with a good bathroom. The location was very good - about a 10/15 minute walk from the Stadium and with views from the bar/breakfast room over some greenery. The breakfast was good. The public areas were clean and modern.
Stayed in May 2024
Reviewed: 7 May 2024
Ian
United KingdomAll great
Great facilities, attentive and excellent staff. Great location.
Stayed in April 2024
Reviewed: 6 May 2024
Wendy
United KingdomNo usb points in the rooms and outside could do with a spruce up to improve kerb appeal
Lovely inside and lovely breakfast
Stayed in May 2024
Reviewed: 6 May 2024
Jason
United KingdomThe price of the drinks in the bar.
Overall the whole experience from arrival to departure was pleasant.
Stayed in May 2024
Reviewed: 5 May 2024
Andrea
United KingdomFantastic gym over 2 floors with every piece of equipment. Nice pool and spa area.
Stayed in May 2024
Reviewed: 4 May 2024
Gaetanina
United KingdomThe heavy bass from the club across the road
Location was terrific for the centre of Cardiff apart from the lovely pubs across the road especially on a weekend
Stayed in May 2024
Reviewed: 4 May 2024
Liz
United KingdomJust a few small touches, such as no drinking water in the room.
Great location & had an upgrade to executive suite!
Stayed in May 2024
Reviewed: 3 May 2024
Ann
United KingdomConvenient location. Great room and service
Stayed in April 2024
Reviewed: 1 May 2024
Gwynfor
United KingdomNoise from guests in adjacent rooms.
Room was a great size. Comfortable and warm.
Stayed in April 2024
Reviewed: 28 April 2024
Kelman
United KingdomWhen we arrived our room was not ready yet as there were only twin rooms left. The staff were very helpful though and had this resolved.
The breakfast is lovely. The hotel is near the city centre, easy to walk places.
Stayed in April 2024
Reviewed: 28 April 2024
Philip
United KingdomRoom was spacious and comfortable
Stayed in April 2024
Reviewed: 27 April 2024
Dylan
United KingdomHeating system not working correctly
View and space of the room
Stayed in April 2024
Reviewed: 27 April 2024
Pamela
United KingdomLovely breakfast. Room was huge and quiet. Good shower & bath. Excellent stay all round. Would choose here again if I was back in Cardiff.
Stayed in April 2024
Reviewed: 26 April 2024
Jennifer
United KingdomWe love the Park Plaza - this was a return visit - perfect for a night in the city.
Stayed in March 2024
Reviewed: 26 April 2024
Simon
United KingdomNothing , all very good
Excellent location , rooms very nice and the food was excellent.
Stayed in April 2024
Reviewed: 26 April 2024
Raymond
Australiahave nothing to complain about
Staff were very friendly and helpful - the location was very convenient for exploring sites like the castle - had a lovely dinner in the very comfortable restaurant - the room was comfortable and cosy for our winter time stay
Stayed in February 2024
Brunn am Gebirge, Austria
O Grove, Spain
Yekaterinburg, Russia
Wagrain, Austria
Aquiraz, Brazil
Toledo, Spain
Helen, USA
Mojácar, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content