10 Wilmington Square Carlton Court Hotel, Eastbourne, BN21 4EA, United Kingdom
#35 of 35 hotels in Eastbourne
Guests' ChoiceBased on 842 hotel reviews
6.9Cleanliness
7.7
Comfort
7.4
Location
8.7
Facilities
6.7
Staff
8.5
Value for money
7.4
Free WiFi
6.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 August 2023
Natalie
United KingdomThe location is amazing, really close to the beach, shops and restaurants are really close, the staff was really helpful, beds were clean and really comfortable and as a single mom that was travelling with a 4 y old I felt save and our needs were meet. I recommend 100% if you are looking for some affordable mini holiday .
Stayed in August 2023
Reviewed: 18 July 2023
Waad
United KingdomNothing provided for example coffee or tea bags.
I liked the location and the room, the bed was comfortable
Stayed in June 2023
Reviewed: 17 July 2023
Stephanie
SingaporeShower pressure was a little low. Could include a hairdryer in the room.
Very friendly staff. Clean, no frills hotel. Good location, room is also quite spacious. Nice bathroom and big tv (although we didn't use it). Good value for money.
Stayed in July 2023
Reviewed: 14 July 2023
Michael
United KingdomNice staff. Very helpful. Great location.
Stayed in July 2023
Reviewed: 30 June 2023
Jahanara
United KingdomComfortable and clean,, nice place to stay in great location
Stayed in June 2023
Reviewed: 24 June 2023
Vera
United KingdomThe receptionist was very rude. Instead to give me a better alternative for the parking he said we all want free parking instead of informing the guests the car can be parked on the parade street with 7.80 pounds a day not as I payed 3.90 for 2 hours in front of the hotel. In the room were no towels it was necessary to ask for it.
The room was clean but smelled like an old disinfectant
Stayed in June 2023
Reviewed: 31 December 2022
Rogers
United KingdomThere weren't any parking permits available which meant feeding the meter more money that we wouldn't have had to do if they had been available. No bar facility available at hotel or access to the hotel premises until after 4pm..
Clean rooms. Lovely breakfast and very obliging member of staff. She provided additional quilt to lay on as the bed was too hard for me.
Stayed in November 2022
Reviewed: 27 November 2022
Mary
United Kingdomclean and comfortable room
Stayed in October 2022
Reviewed: 23 October 2022
Ashwini
United KingdomThree things: 1. No drinking water was available in the room. 2. The kettle was unsanitary to use for a cup of hot beverage. 3. One of the bed lights weren't functioning.
Courteous nature of the staff who was compassionate enough to offer me get a bath fitted room after hearing about my exhausting trek from Seaford to Eastbourne. It was highly appreciated, especially after a long day.
Stayed in September 2022
Reviewed: 12 October 2022
Lindsey
United KingdomBreakfast was average due to the low cost ingredients as it is was included in the price, suggest an option to upgrade the breakfast for an additional cost to a higher quality.
Good value for money, clean, basic but worth every penny spent! Very friendly team who were very professional and polite.
Stayed in September 2022
Reviewed: 3 October 2022
Downes51
United KingdomStreet parking is very tricky. It can be hard to find a space nearby.
Stayed in August 2022
Reviewed: 3 October 2022
Taylor
United KingdomBreakfast, service and atmosphere were excellent. The staff were polite, friendly and good at their jobs. The room was small but perfect. The bar and dining area was nice and the building was nicely decorated throughout. So much nicer than the mainstream budget hotel brands.
Stayed in October 2022
Reviewed: 2 October 2022
John
United KingdomCould only get BBC1 and 2 on TV.
Lively area of Eastbourne close to centre and beach. Nice sized bar with terrace.
Stayed in October 2022
Reviewed: 30 September 2022
Weiguo
United Kingdomshower
location
Stayed in September 2022
Reviewed: 28 September 2022
Brian
United KingdomThe cost if you have to pay for parking, but with permit parking its only £2 per day, some roads very close to hotel you dont have to pay.
A double room was what we ordered and had. Breakfast was always very good and hot with great service every day. Location was no more than 100 yards from the sea front and flat to walk.
Stayed in September 2022
Reviewed: 26 September 2022
Jayne
United KingdomHotel was locked up on arrival. Luckily only stayed one night. Would not of liked hanging clothes up on a mobile hanger in the bathroom.
the breakfast was nice, staff friendly
Stayed in September 2022
Reviewed: 15 September 2022
Simmonds
United KingdomGood location for the theatres and seafront. Good size breakfast ordered the day before.
Stayed in September 2022
Reviewed: 15 September 2022
Brian
United KingdomI would have preferred a wardrobe and chest of drawers instead of the table, but this is only a minor issue
The Hotel is well located, being opposite the Congress Theatre, 2 minutes walk to the seafront and 10-15 from the town centre shops and railway station. My room, a single en-suite overlooking Wilmington Square was of adequate size, in good decorative order , spotlessly clean . Comfortable bed, hospitality tray and colour TV. and table. No wardrobe or draw/ shelf space but a clothes rail with plenty of hangers. There is a small reception/lounge area and a licenced bar. During my stay breakfast was the only meal served but this was prepared to order and served to the table. Staff are friendly and welcoming.
Stayed in September 2022
Reviewed: 12 September 2022
Basacag
United KingdomStreaky bacon rather than back. It was tasty. Petty gripe really. Otherwise breakfast was good.
Tea/coffee in the room. Comfortable bed. Situated next to the Winter Gardens where my conference was held. Short walk into the center or onto the sea front.
Stayed in September 2022
Reviewed: 12 September 2022
Darren
United KingdomPerhaps addition if fruit juice on breakfast.
Nice breakfast
Stayed in September 2022
Reviewed: 11 September 2022
V
United Kingdombeds are a little hard and pillows are flat. No parking but a good cheap car park a few minutes walk away!
the English breakfast is outstanding quality!
Stayed in September 2022
Reviewed: 11 September 2022
Chris
United Kingdomnothing
clean room .good breakfast
Stayed in September 2022
Reviewed: 10 September 2022
Lesley
Australiaaverage breakfast and the parking wasn’t easy to find.
very good location, room was nice and clean
Stayed in September 2022
Reviewed: 5 September 2022
Sharon
United Kingdomlocation
friendly staff
Stayed in September 2022
Reviewed: 29 August 2022
Carl
United KingdomOtherrsi n Eastbourne
Cheap and breakfast
Stayed in July 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content