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Reviews of The Carlton Hotel 2 stars

16-19 The leas, Folkestone, CT20 2DU, United Kingdom

#12 of 12 hotels in Folkestone

Guests' Choice

Review score

Based on 61 hotel reviews

6.1

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.1

  • Location

    8.4

  • Facilities

    6.1

  • Staff

    8.3

  • Value for money

    7.5

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 13 May 2024

    7.0
    Good value for money for a short stay
    • Leisure trip
    • Family with young children
    • Deluxe Family Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    Everything was OK, only the windows couldn’t be fixed in place to stay open.

    We stayed in a family room for one night with two small children. The room was recently renovated (FYI, building works in the hotel ongoing) is quite spacious. The staff was very friendly and the breakfast was OK (Toast, Ham, Cheese, selection of cereals, fruit salad, choice of fruit juices, coffee etc.). Would come again for another short trip

    Stayed in May 2024

  • Reviewed: 6 May 2024

    6.0
    Calm
    • Leisure trip
    • Solo traveller
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    More selection for breakfast

    The staff were very nic and helpful

    Stayed in May 2024

  • Reviewed: 5 May 2024

    6.0
    Don't expect the world! It was very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It didn't have a blackout curtain or blind - so the room was full of light as soon the sun came up

    The location is amazing The price was also amazing

    Stayed in May 2024

  • Reviewed: 30 April 2024

    6.0
    Cheap and cheerful
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Dirty

    Bed was comfy

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Shower was not powerful enough and we struggled to flush the toilet

    Everything was i walking distance and the beach was just across the road

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Perfect for a small getaway in an unexpected town
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The breakfast could be better

    I loved the building and the interior

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It's under renovation so just bear that in mind.

    The place is obviously under renovation but the rooms were still clean and tidy, the bar was open and the continental breakfast was great. It's basic but that's the price you are paying so it was exactly what we paid for :) Staff were outstanding, very friendly and kind.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Bedroom was small and tight. Walls are thin so somewhat noisy. Bathroom door did not have a lock which was poor.

    Breakfast was good value for money - simple. Staff very friendly and helpful, especially with parking. Great location by the Leas and city centre.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    5.0
    The experience of the stay was average.
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night

    The quality of the room.

    Staff was pleasant and welcoming. Their service was really good but the quality if the property is not value for the money. The tap was leaking and the tub is not in a usable condition. Thus I rate 4 out of 10.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    7.0
    Good stay - friendly staff, good communication.
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Great location.

    Stayed in March 2024

  • Reviewed: 9 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    I had to ask for a plug in the sink at reception & plug was to big. But I thanked the Man Gentleman Reception Person polite & friendly. The room didn't have a bin. The had hot 🔥 water 💧 when it was time for me to leave.

    I like the view out of the the. I also like the staff. I also like the Cleaner Romanian Woman Lady. I also like the picture in the room, the window in the hotels. I like the breakfast. Maybe if they change some extra money, could have some extra vegetarian & Vegan options please. Thank you I thought the the hotel room & hotel was ok for £40. Maybe The Government could/should do more to help small & medium companies.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were ok but doors were a pain. No breakfast options other than continental.

    Good location but scaffolding around that was not mentioned.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    6.0
    Good value for what it cost
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The shower doesn't have pressure and it takes quite long to get hot water. We stayed 4 nights and nobody come to change towels, etc.

    The location and the bed is good. For the price is a good value.

    Stayed in April 2024

  • Reviewed: 17 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms was very clean and newly decorated,staff was very friendly and helpful. I was on the 2nd floor the view from the room was fantastic and there was a good shower. I was very happy with room . See you again Carlton

    Stayed in May 2024

  • Reviewed: 16 May 2024

    10
    Quiet and relaxing,perfect for a good nights sleep
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was'nt anything i did'nt like about this hotel.

    Staff were excellent,highly recomend this hotel. 2nd stay in a week and i will be returning

    Stayed in May 2024

  • Reviewed: 16 May 2024

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Twin Room with Sea View
    • Stayed 1 night

    The room was very small there was no space to walk as well I booked a beach-view room but my view is obstructed by the construction works They haven't updated their pictures. After reaching there I was disappointed the breakfast was the worst they haven't provided anything I just drank juice and ate yoghurt

    Stayed in April 2024

  • Reviewed: 16 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The shower wasn't that powerful but it did the job

    Large old building with some work being done to the outside, the room was spacious n clean with a great view,excellent location on the promenade, free parking to the rear,comfortable bed and a nice continental breakfast Friendly and helpful staff Well worth the money and plenty to do in and around town

    Stayed in May 2024

  • Reviewed: 13 May 2024

    1.0
    2nd to sleeping in the streets
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    My1st room was used and messy. Had to change rooms. People on my floor were shouting til 3am

    Not a lot

    Stayed in May 2024

  • Reviewed: 11 May 2024

    3.0
    Best Marigold hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were unaccommodating Shower was poor Hotel was run down

    Bed was comfortable

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Room maintenance

    Stayed in May 2024

  • Reviewed: 10 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was good and very neat rooms and good facilities

    Stayed in May 2024

  • Reviewed: 7 May 2024

    10
    I will go there again. I really enjoyed stating at the hotel.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    No dislikes.

    The room was very clean. Good shower. Breakfast was very good. Location was very good easy to get around places. Staff was very friendly and helpful. Everything was just fine. I was very happy having my room on the ground floor.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    For 48 pounds for two people, the room was all right. Me and my partner we are enjoying this time

    Stayed in May 2024

  • Reviewed: 5 May 2024

    10
    Really good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Bed was really comfy,very quiet during the night in the hotel and i slept really well.would definatley stay again.sorry i almost forgot the hotel staff are really friendly.

    Stayed in May 2024

Showing 1 – 25

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