There were some bits of fluff and dirt on the carpet and the drawer in the bathroom had a stain in it. The mirror in the bathroom had the window behind it so you couldn't really use it as you couldn't see properly with the light behind you.

The room was lovely. I really liked the drinks sachets, the bicuits and the Nespresso machine.

Stayed in February 2024

The room was cold. The heater didn't heat the room and bathroom up.

The location was great, rooms were beautiful, and the view was spectacular. The service was great throughout. The restaurant was exquisite, serving high end dishes. The hotel had everything to meet your needs, from a coffee shop, bar, and restaurant. It's a great place to stay for the Conwy Castle.

Stayed in February 2024

The Hotel was very good, we understand that if you arrive in summer the place can be much more beautiful, for us who arrived at the end of February they were short days, which we still knew how to enjoy.

On our way from Liverpool to Dublin, we found this town to spend a night, and searching a little we found this Hotel, it met our expectations and we recommend it if you are traveling with the family, a small but very cozy place

Stayed in February 2024

Breakfast was really poor, very disappointing.

Lovely location, room, setting and staff friendly and welcoming.

Stayed in February 2024

Nothing I can think of.

Perfect location. Ideal for meeting up with friends and family living in the area. Reception staff very helpful.

Stayed in February 2024

Disturbed nights sleep. It's an old building and the windows are single glazed and let in a lot of noise from the street below. They also rattle when there is wind - had to get up in the night to put paper down the gap to stop the rattling. Also the door to the room next door was adjacent ( at a right angle ) to ours so we were disturbed by their late arrival and early departure - very difficult not to hear every bit of movement form other guests

Room and bathroom were clean and well decorated. Loved the Nespresso Coffee machine and vanity mirror. accommodated the dog really well with bed and bowl

Stayed in February 2024

The only minor complaint was the windows are single paned and let in quite a bit of noise from the high street on the first night of our stay.

We really loved the fantastic location, the adorable doggy bed for our pup and the fine attention to detail in the room!

Stayed in February 2024

Nothing!

Exceptionally friendly and welcoming. Excellent location with parking. Pleasant and comfortable bar and dining room with very good food. Very comfortable all round.

Stayed in February 2024

Room cleanliness

Lovely breakfast. Gorgeous bar. Parking was fine except v narrow entrance to car park was a bit daunting! But that’s my bad driving. Room not as clean as could be but not awful. Perfect location

Stayed in February 2024

Great room & location

Stayed in February 2024

Bin men came very early in the morning

Loved the history and architectural features of the building

Stayed in February 2024

Nothing to complain about

Fantastic hotel.food was amazing and staff very helpful.

Stayed in February 2024

Puncture in car park

Location, staff, very happy we will return1

Stayed in February 2024

The noise from the stairs landing and the hot water tank where very noisy at night and early in the morning. Did not sleep well as late arrivals disturb our sleep.

Staff, food and hotel was really good. Complimentary tea coffee and water had a good selection.

Stayed in February 2024

Nothing

Lovely and welcoming staff, easy access to room and the room was a good size for our stay

Stayed in February 2024

Windows in our room didn't open at all, painted or locked shut, would have preferred to get some fresh air in the room. This might help with the condensation on the windows, which could have done with a clean - bit mouldy round the edges.

Lovely characterful building in the heart of Conwy, plenty of free parking, warm welcome from the team, room was spacious and comfortable, great bar downstairs - centrally located to access local restaurants, shops and bars.

Stayed in February 2024

Nothing

Very clean, extremely comfy bed. Resteraunt exceptional and the staff are a credit, all very attentive.

Stayed in February 2024

Very little choice left at breakfast when we ate at 9:30. Items didn't get replenished, no fruit salad, poor choice of juices and yogurts.

Cosy, comfortable room in a great location. Loved the mocktails from the bar in the evening.

Stayed in February 2024

Creaky floorboards

Central. Friendly staff. Good bar & restaurant food. Excellent restaurants close by

Stayed in February 2024

Pillows - The pillows were flat and hard, glad we took our own. The bathroom floor was not clean.

The room was spacious and we slept well. Parking was great. We had a warm welcome.

Stayed in February 2024

The Receptionist on arrival had a bit of an attitude

The ambience, the lovely room and so clean and comfy and room only option and late checkout.

Stayed in February 2024

All brilliant but driving into the car park is nerve wracking due to the width of the tunnel. But being built 100s of years ago when cars weren’t around us hardly surprising. Just take your time and get straight and you’ll be fine !

Great location. Full of quaint charm. Would highly recommend

Stayed in February 2024

Location

Stayed in January 2024

N/A

Fantastic old building with lots of character. Staff super friendly and nothing too much trouble. Dog friendly. Private on site parking - perfect. Food delicious.

Stayed in February 2024

room and food

Stayed in January 2024