I made a mix up whilst booking, the owner of the hotel telephoned me in person the next day to reassure me dates could be changed and not to panic. She even very kindly threw in a room upgrade. The Customer Service was excellent and the hotel and location were fab too, as was the big breakfast!

Stayed in February 2024

A lift would have been good but heavy luggage was carried up for us - thank you.

Excellent location in Lincoln City centre. Breakfast was at a good time for weekend and the "suite" was exceptional if a little technical!

Stayed in May 2024

Great location for staying in Lincoln

Stayed in April 2024

We stayed in the Barder suite , which we felt was extremely tired. When I closed the curtains plaster had fallen off the wall and was still crumbling? Understood about single use toiletries but the larger dispensers should at least pump effectively!! No tissues any where in room? Poor tea and coffee facilities? Chair tatty and worn. Tired room needs a refurb? No robes which I thought there would be in a suite?

The ambience, quality of linen, towels, crockery and cutlery. Friendliness of Staff, welcome at Reception. The Restaurant and quality of food.

Stayed in April 2024

Blue Badge parking very tight on steepish incline making it difficult to get out of car to both ambient or wheelchair user .Unable to open car door with cars so close either side.

Location v good Accessible room really good Fantastic shower ..For relatively small room very comfortable good access to bathroom with a average size wheelchair. Only criticism would actual access to room with parking very tight and quite a tricky incline for either ambient or wheelchair user. Breakfast good

Stayed in April 2024

in hindsight would of been better if property had an elevator/lift.

great location within walking distance of historical sites

Stayed in April 2024

Small room, huge bathroom but ok for one night

Location

Stayed in March 2024

Not necessarily a dislike. However, the shower was difficult to use in our room, and a few broken things around the building, eg, the hand dryer in the restroom.

The location was great, in the heart of the city; walking distance from the famous Gothic Cathedral & Castle. Super friendly and informative staff for recommendations, very welcoming. Really good breakfast options cooked to order by their very own award winning chef.

Stayed in March 2024

Nothing

Everything

Stayed in March 2024

No fridge or safe in the room

The location is excellent. The room was a little small but it was comfortable and had a great view of the cathedral

Stayed in March 2024

A bottle of water would be a nice touch in your bedroom

This is our 2nd stay and it doesn’t disappoint. Great cooked to order breakfast and a really comfortable large bed

Stayed in March 2024

Breakfast service way too slow. Waited 1 hour the first morning and 20 mins before ordering the second morning even though there were only 2 or 3 occupied tables The first night we stayed in a courtyard Property which was lovely apart from the car parked in front over hanging the doorstep making it difficult to take suitcases in without damaging the car There is very limited parking. We had to park in a car park opposite and pay £9 for 24 hours parking

Location, comfort, rooms The hotel is beautiful, the rooms well appointed and comfortable, and very central. It’s a very short walk to pubs, restaurants and artisan shops, and the breathtaking cathedral and castle. The breakfast was lovely but the service was way too slow. I believe they were short staffed and the receptionist was doubling up as a waitress. The staff were very polite and helpful

Stayed in February 2024

The cooked breakfast

The location and hotel was amazing, along with the staff. Unfortunately the breakfast was terrible. We waited 50 mins for a cooked breakfast (and we were not the only people waiting too long) and when the breakfast came out, it was barely cooked/cold and very disappointing. Apart from the breakfast we would definitely stay again 👍

Stayed in February 2024

Room a little too small but OK When arriving we noticed food stains on the carpet behind the door in the room, under the tea and coffee shelf. They were never cleaned by the daily staff who came in. Just left there. They could've easily been cleaned. It was not easy to find staff. often we got the feeling they were short staffed. The breakfast was poor. The uncooked options disappointing. We only had breakfast for one of our 5 days in spite of paying for it. Instead we went out for breakfast. Even the coffee was poor.

Comfy beds and bedding. Quiet and peaceful. Nice decor.

Stayed in February 2024

Bat area small

Central

Stayed in February 2024

The building looked stylish and inviting as did the rooms and restaurant. The location was also perfect.

Stayed in February 2024

Having smoked haddock for my omelette in the morning instead of mushroom

Everything

Stayed in January 2024

Minor issue with the sound proofing as you could hear conversations in the adjoining room.

The location was perfect, close to the cathedral and castle.

Stayed in January 2024

The beds are not very comfortable. The mattress was thin, soft and lumpy. It is the only thing that let the apartment down. It wouldn’t deter me from booking again as the apartment was lovely and clean and in a brilliant location but maybe something to think about, invest in new mattress

Location is brilliant and only a few minutes from the cathedral!! Apartment was well equipped and very clean

Stayed in January 2024

Limited parking, poor evening meal and breakfast.

Excellent location, clean rooms that looked recently updated, friendly staff.

Stayed in December 2023

Nothing

I liked everything: Great hotel and fabulous location Friendly and helpful staff

Stayed in December 2023

The restaurant could do with a lick of paint.

Nice central hotel.

Stayed in November 2023

Nothing

Comfortable clean hotel with friendly and helpful staff. Excellent quiet position around 5 minutes walk from castle and cathedral.

Stayed in October 2023

The beds/ mattresses were extremely soft whereby we could feel the slats through the mattress at some points which was slightly uncomfortable. This would be the only small thing that wasn't so good as everything else was great and we really enjoyed our stay.

The coach house was a lovely area for us to stay (two couples) and loved the living area which was really nice to all socialise before going for dinner / in the mornings which wouldn't have happened if we'd stayed in a hotel. Would definitely recommend. The bar area was also really nice and all staff we spoke to were fab. The hotel is in a great location with extremely easy access to local bars and restaurants but nicely tucked away so there is no noise during the night from bars etc which is great. There was also a specific car parking space for the coach house.

Stayed in November 2023