Booking .com could have explained the parking better, as it happened it was not a problem.

All the staff we met were friendly and professional. Giving above expected service.

Stayed in May 2024

Fantastic position + incredibly helpful staff

Stayed in May 2024

Everything was perfect

This hotel is right in the middle of the pedestrianised area of the city. It's right beside the cathedral, and its entrance is on a beautiful square. So perfectly placed for a very historic stay. It was everything I had hoped from the description. Spotlessly clean and cosy room. The staff were so helpful. Especially Monica, who gave us loads of suggestions on things to do and places to go. Everyone was lovely. We had a tasty continental breakfast too by the window the next morning. The price was very reasonable for such a good location and being a Saturday night. The description does say with parking, but because of the location you park at a nearby public carpark. We parked at Queningate. Which is a very short walk away. The hotel then initiates a half-price discount on the parking cost. We stayed in a front bedroom. They are all named. You could hear some noise from the square, but it didn't disturb us at all. They even provide a water machine in the lobby so you can fill up a water bottle. I would definitely stay again.

Stayed in April 2024

Nothing, truthfully

Qwerky family run hotel full of 15th-century charm and olde world eccentricities. Rooms were 'modern medieval' with sloping everything, original features, but with modern conveniences. Great bed, and the ensuite had a great shower. Very friendly and helpful staff offering great advice on things to do and places to eat. Nice, free, continent breakfast (or cooked for a reasonable price). Parking permit issued by the hotel saves money on 24-hour fee.

Stayed in April 2024

Hotel is quirky, we had quite a walk to our room, including going outside at one point. I think I would have expected the room to be a little cheaper.

Staff very friendly and helpful. Room clean and bed comfy. Good breakfast. Right in the middle of the city, but our room was quiet.

Stayed in April 2024

At the heart of the old city, right next to the cathedral, can't ask for a better location, friendly staff, nice room and bathroom

Stayed in April 2024

N/A

A real gem

Stayed in April 2024

A central location on a Saturday night means there is going to be some noise from outside but the hotel did provide ear plugs.

Absolutely amazing staff, everyone I came across was so lovely and helpful. Brilliant location and very comfy room

Stayed in April 2024

Room was way too hot. The continental breakfast was noted beforehand as Gluten Free options. Turned out it was just GF bread. The porridge and croissant were not substituted. There was only one portion of GF cornflakes.

Great location. We liked the quirky character of the building .

Stayed in April 2024

The staff were very friendly and helpful. The location is perfect. I enjoyed the historical building and being in the heart of the city.

Stayed in April 2024

Great location, carparking limited but worked fine

Stayed in April 2024

N/A

Amazing stay. Friendly staff.

Stayed in February 2024

A small fridge in the room would have been nice? Nothing else.

Quirky, as you would expect for it's age and location. And location is, by far, it's biggest asset. The chap on reception when we arrived was exceptionally friendly and full of top tips of things to see and places to eat for our short stay. They all turned out to be top tips, so it saved on us taking pot luck and guessing. If you book expecting modern Hilton style rooms and facilities, you're going to be sorely disappointed. If you want a hotel room where you look out of your window at one of the worlds great cathedrals, literally metres away, this is the place.

Stayed in April 2024

If guests are unaware of the steep staircases it could prove problematic

Location. Friendly, extremely helpful staff

Stayed in April 2024

My room was noisy (above the street) and I could not get hot water out of the shower. At night the water in basins was lukewarm although in the morning it was hot.

Excellent location and very helpful and courteous staff

Stayed in April 2024

There were no negative issues at all about the hotel.

The staff were friendly, welcoming and helpful, and always willing to go the extra mile to ensure we were happy. Seriously, our stay was faultless, and I’ve already recommended it to friends who are thinking of visiting Canterbury.

Stayed in March 2024

Lack of choice/information regarding cooked breakfast. We had to pay extra for cooked and it was so big we could have shared one between us.

Quiet room despite very central location. Perfect for foot weary pilgrims! Charming higgledy-piggledy layout in ancient building.

Stayed in April 2024

parking could be tricky in summer months

fantastic location adjacent to cathedral ideal for short city break Friendly staff with homely and welcoming feel Lovely breakfast roof terrace overlooking cathedral

Stayed in February 2024

Historic, central - great location! Lovely breakfast, knowledgable and friendly staff.

Booking.com

Stayed in April 2024

It’s a very old building, with that expect compromises on the facilities as there’s a limit to what can be achieved in an old listed building. I didn’t not like it but book it with understanding of that!

The staff were really friendly and accommodating. Made to feel very welcome. They provided handy guides of city maps and restaurants. Might staff equally friendly too. Had the continental breakfast. Very good menu options on offer for that!

Stayed in March 2024

The staff is very friendly, the break fast is very good, its in a very good location and extremely clean.

Stayed in March 2024

Excellent location. Quirky interesting building . Comfortable room. Great breakfast included. Owner and staff very friendly and helpful.

Stayed in March 2024

The room and cooked breakfast were not that great for the money. And the labyrinthine layout, lots of stairs and slightly sloping floors were odd, if unavoidable given its history and age.

Good advice from reception about things to do, including attending Evensong! Great location and nice view from the breakfast room. Friendly and helpful staff, relaxed about early check in and leaving cases. Very good breakfast coffee.

Stayed in March 2024

I know it's a double bed but it seems a bit small for us :)

Location: Wonderful, easy to reach everywhere, just next to the Cathedral. Breakfast: Continental, good for us. Room: Spotless clean, we had everything we need Water machine near reception: Free spring and sparkle water anytime you can reach Rob,(I hope I can pronounce his name correctly) working at reception, he is friendly, lovely, kind and recommended lots of places to visit. They are giving a parking voucher you can use it for daily parking at the queiningate car park .

Stayed in March 2024