Uncomfortable bed Cold breakfast

Location

Stayed in March 2024

The beds were so dated and uncomfortable. Well past their best in both rooms. One of the rooms only had a 7” walking space (against the wall) to get out of bed. neither rooms had bedside lights and only one room had a mirror. Although there was working heating in both rooms, it was still freezing , a spare/extra blanket wouldve be helpful . To be fair, we didnt tell the staff as we arrived at 10.30pm and was only there for 1 night

visually the hotel looks lovely and the staff were very welcoming

Stayed in March 2024

The food was not very good ,selection for evening meal was poor .Breakfast was very poor , food was either cold or very hard was totally non eatable

Room good great staff

Stayed in March 2024

Earlier check in-later departure Leak on window sill

Stayed in March 2024

dirty

Stayed in March 2024

Rooms were too warm Outside building run down No main entrance

Comfortable room Friendly helpful staff Everything you needed in room Large bathroom

Stayed in March 2024

The food is over priced for what it is. Paid £15 for dinner that was over cooked fish in bread crumbs. The breakfast. was expecting a buffet but no. It was not worth the £12.50 I paid!!

The room was large and exceptional view of the sea with a balcony that was great.

Stayed in February 2024

What we didn’t like was you couldn’t get a drink or food between breakfast and evening meal. Bar remained closed until 6pm. As advertised on their on web site we were looking forward to afternoon tea. That was not on offer. Not good service for a 4 star hotel.

Close to the beach and town centre. Room was spacious and comfortable.

Stayed in February 2024

Not much option for vegans for breakfast. Staff wasn't that helpful. Machine was rubbish for cooking toast. Drink in the bar are very expensive

The room was very clean. Not like the last room we had when we stayed

Stayed in February 2024

Breakfast served cold

Room was lovely except from noise from hotel boiler breakfast was a let down before when we stayed there it was self service now it's not

Stayed in February 2024

Nothing it was good enough for us

Excellent and plenty.good choice..

Stayed in February 2024

no lift

Location, breakfast

Stayed in January 2024

Request extra pillows but did not receive

Stayed in February 2024

The front doors were broken so had to go in the back entrance through the car park

Lovely big room and great location

Stayed in February 2024

Wi fi not working, front entrance closed, so entry to hotel was at the rear, via the carpark, was given a basement room, so very noisy during the stay at all hours due to guests having to use this entrance. Room itself was just makeshift, no window, thin plasterboard walls, heard everything.

Stayed in February 2024

Breakfast limited and sitting around so was cold. Green exit light above bedroom door was too bright and kept us awake.

Location was good. Large rooms.

Stayed in February 2024

The bathroom could have done with a refurb, but for the price I was happy

Large room for cheap price

Stayed in December 2023

Location was fab

Bar not open Drinks only served during dinner Menus on A4 paper little choice Had to pay to park in hotel car park Door to hotel broke so had to use back entrance - very drab first impressions Stair carpet had not been hoovered for a while Rooms nice but shabby! Couldn't open any windows in room Breakfast ended at 9.15 far too early in fact we missed it but was still brought a plate of food not very nice!

Stayed in February 2024

the degradation of the hotel inside and out I lived in Eastbourne a few years ago and the Cavandish was a good hotel, my son had is prom there. The front door of the hotel not in use .The main entrance is at back through the car park. Should have both options. The reception are is ok .The corridors and stairs are dirty and have not been hovered for a few days I would say. 

The view, When I booked the room it said it didn't have a window, when I arrived they gave me a room with a window facing the sea, which was very good.

Stayed in February 2024

Some of the things that come with age for an old building. Finishing and detailing was a bit shabby but had been maintained.

Fantastic view of the sea. Large room. Comfortable bed. Reasonably fast WiFi (£7 24hrs). Quiet. Polite and friendly staff, felt welcomed.

Stayed in February 2024

Could not use the front door , breakfast cold and the coffee in the room was horrible

Was in a nice location

Stayed in February 2024

Breakfast was disgusting Room was not serviced during stay Had to pay for everything up front £8 per night parking

Room upgrade

Stayed in February 2024

Not very good hot breakfast, pale sausages and bacon and over cooked hash browns.

Stayed in February 2024

The receptionist Ushia was not helpful she looks unhappy always I’ve been here 7 times and I have to pay £15 more to change my room as I can’t breath on the room without window hence I have been booking ur hotel for the past 7 consecutive weekends I was asking kindly if I can be transferred for free but not given a chance . She even needs to be trained how to smile to your guests . My colleagues have experienced the same , this particular staff was not helpful at all..

Stayed in December 2023

Bedside light not working, no evening meal available, Toilet to low, dust around window frames notice when sitting on the toilet, Shower not hot enough, Breakfast was cheap goods, This was our second time there we will not use the Cavendish hotel again

Room was nice and bright

Stayed in February 2024