City Centre, Station Rise, York, YO1 6HT, United Kingdom
#19 of 104 hotels in York
Guests' ChoiceBased on 8641 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.3
Staff
9.5
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 29 April 2024
Shu
TaiwanThe temperature of the fridge in the room seems not low enough to store fruit and yogurt. It’s weird to see this issue at other hotels in England as well.
The location is just right across the station. The building itself is beautiful. The room is spacious enough and clean with everyday welcome snacks and bottle water. The hotel staff are all happy to help!
Stayed in April 2024
Reviewed: 29 April 2024
Doris
United KingdomThe shower pressure was a bit low and it would have been nice to have a more high-powered shower in the bathroom. That was the only thing that could have been better. Everything else could not be faulted.
The location was close to all the tourist attractions and the service from the staff was outstanding! We will definitely aim to stay at The Grand next time we are back in York. Staff were so helpful.
Stayed in April 2024
Reviewed: 28 April 2024
Douglas
JapanThe shortness of our stay!
Location, modern quiet rooms, friendly staff that seemed to work like a team, Legacy restaurant, short stroll into the center of town, grand building makes you feel like a rock star.
Stayed in April 2024
Reviewed: 28 April 2024
Deborah
United KingdomCouldn’t get Kate check out when requested
The history and tradition
Stayed in April 2024
Reviewed: 28 April 2024
Silvina
PortugalEvery thing was perfect.
Perfect location , very colse to the train station and a fews minutes walking from City center. Various and good breakfast. Staff very kind and a large room in a wonderfull building. Best than Balmoral Hotel at Edinburgh where we stayed in the night before. .
Stayed in April 2024
Reviewed: 28 April 2024
Edmund
AustraliaBreakfast rule of water and orange juice having to be ordered.. way too formal.. having ready so people can access immediately..
The new wing rooms spacious really comfortable
Stayed in April 2024
Reviewed: 28 April 2024
Jan
United KingdomThe menu in the restaurant could have been more imaginative
Spacious and well appointed
Stayed in April 2024
Reviewed: 27 April 2024
Susan
United KingdomNothing.
Great location, rooms, facilities and staff.
Stayed in April 2024
Reviewed: 27 April 2024
David
United KingdomNothing
Location and clean hotel
Stayed in April 2024
Reviewed: 26 April 2024
Kathryn
United KingdomLittle pricey for a Sunday - day after was half price
Great location. Lovely room. Fabulous staff
Stayed in April 2024
Reviewed: 26 April 2024
Gina
United KingdomThe total professionalism of the staff. Going that extra mile to make our stay very special.
Stayed in April 2024
Reviewed: 26 April 2024
Daniel
United KingdomLocation, near train station and short walk to bars, restaurants and shops so ideal location
Stayed in April 2024
Reviewed: 25 April 2024
Gemma
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 25 April 2024
Michele
CanadaNothing
Spacious and beautifully decorated. The staff were outstanding. The location was superb.
Stayed in April 2024
Reviewed: 24 April 2024
George
United KingdomPillows - too hard.
Room size, location, free amenities, staff, special request fulfilled.
Stayed in April 2024
Reviewed: 24 April 2024
Suzanne
United StatesI liked it all
Friendly staff, very helpful knowledgeable doorman, comfortable bed, large modern bathroom, central location
Stayed in April 2024
Reviewed: 24 April 2024
Maureen
United KingdomThe mirror & desk in room 348 need replacing. I did mention this to the reception team. Especially as the hotel is rated at 5 star.
The hotel was situated perfectly. The train station was less than a 5 minute walk & although we didn't arrive by train, we could use their car park & the cost was £23.50 for 24 hours, which is much cheaper than the NCP in Tanners row. The hotel,staff,food & facilities were lovely & the choice of breakfast options were excellent. I would recommend the full English. The pool was lovely but I would suggest you book a time to visit because its not too big & you will be struggling to use the steam room,sauna & jacuzzi. The lounge bar was very cosy & relaxing with a fabulous selection of drinks to choose from.
Stayed in April 2024
Reviewed: 24 April 2024
Dawn
United KingdomNA
Breakfast was beautiful, staff was first class thank you for a lively stay we will be returning
Stayed in April 2024
Reviewed: 24 April 2024
Jiabo
United KingdomThe parking is expensive , wherever you park at the hotel space or near NCP.
The quality of the bed is the best one in all hotels I have stayed in a last year
Stayed in April 2024
Reviewed: 23 April 2024
Andrew
United KingdomA minor negative was the Jacuzzi was on a timer but has long pauses.
The hotel is centrally located and is an impressive building with great character which has been converted into a luxury hotel and spa. Our room had plenty of space, a wide bed, ample wardrobe space, separate toilet and goood sized bathroom. The bed was very comfortable. Breakfast choice was excellent and the service was really good,
Stayed in April 2024
Reviewed: 23 April 2024
Jill
United KingdomThe hotel is excellent. Brilliant location. Staff cant do enough for you and make you feel so welcome.
Stayed in March 2024
Reviewed: 23 April 2024
Sheila
United KingdomNothing
The atmosphere and friendly helpful staff
Stayed in April 2024
Reviewed: 22 April 2024
Jude
United KingdomLovely room and bathroom
Stayed in March 2024
Reviewed: 22 April 2024
Kevin
United KingdomCar parking charge , paying extra for breakfast , noise from my room
Great place really nice size room
Stayed in April 2024
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