Reviews of The Retreat Guest House on Plymouth Hoe
71Citadel Road, Plymouth, PL1 3AX, United Kingdom
#39 of 47 B&Bs and Inns in Plymouth
Guests' ChoiceReview score
Based on 114 hotel reviews
7.5Score breakdown
-
Cleanliness
8.2
-
Comfort
8.1
-
Location
8.8
-
Facilities
7.5
-
Staff
8.8
-
Value for money
7.7
-
Free WiFi
5.4
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 5 November 2023
Philip
United Kingdom4 reviews9.0“.”- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
The mattress was uncomfortable.
Clean and tidy and the breakfast was good
Stayed in November 2023
-
Reviewed: 10 October 2023
Jenna
United Kingdom3 reviews9.0“Great hotel at an affordable price, would definitely recommend.”- • Leisure trip
- • Family with young children
- • Double or Twin Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Breakfast was great. Staff were so friendly, nothing was too much trouble. We were even allowed to check in earlier than stated to allow us time to get ready for the family wedding we were attending. Great location, 5min walk from the Barbican, pubs, restaurants and the sea.
Stayed in October 2023
-
Reviewed: 14 September 2023
Edmund
United Kingdom10 reviews1 helpful vote8.0“The accommodation met our needs and the breakfast was excellent but o free parking.”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Free Wifi did not work. Connection very poor so cut out all the time. The lack of free parking.
Breakfast was excellent. None of us expected it to be 10 out of 10. Certainly worth walking up the road to. The host and staff were very friendly.
Stayed in September 2023
-
Reviewed: 4 September 2023
Nadia
United Kingdom1 review9.0“Very pleased with our stay . Conveniently located.”- • Leisure trip
- • Couple
- • Double Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Quality of mattress could be improved .
Breakfast was nice, a great choice of cooked options served at the table by friendly staff. The room was very clean. Our dog was welcome in our room .We will definitely stay there again when visiting our daughter studying in Plymouth.
Stayed in September 2023
-
Reviewed: 3 September 2023
Rebecca
United Kingdom2 reviews8.0“2/9/23”- • Leisure trip
- • Couple
- • Double or Twin Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Nothing of note, only getting woken up at 4am by another couple shouting after a night out, but that isn't the hotel's fault.
Bed was very comfortable. Staff were lovely and very eager to help in any way. The breakfast was delicious. No cerfew was helpful as we knew we were coming back fairly late after a concert.
Stayed in September 2023
-
Reviewed: 31 August 2023
Sadie
United Kingdom2 reviews8.0“nice”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
going from 1 b and b to another 10 doors down for breakfast
Stayed in August 2023
-
Reviewed: 20 November 2022
Lakia
United Kingdom1 review8.0“Lovely, would definitely stay again. Worth the price paid.”- • Leisure trip
- • Group
- • Double or Twin Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Maybe a bit better shower pressure.
Location was great, only a 10 min walk into the centre. The check in man was lovely and stayed up late for us as our train arrived past check in time.
Stayed in November 2022
-
Reviewed: 6 November 2022
Rachael
United Kingdom2 reviews1 helpful vote6.0“Nice rooms and location. Breakfast could be better.”- • Leisure trip
- • Family with young children
- • Double or Twin Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
The breakfast was a little underwhelming at one piece of each option. There was also a confusion with our order as partner didn't want mushrooms on their fry up but I did. Both plates came out with no mushrooms.
Room was clean, beds comfy and location perfect. Receptionist was very helpful. Managed to get me some ice for my foot after I injured myself at the fair and allowed us a late check out.
Stayed in November 2022
-
Reviewed: 6 November 2022
Aidan
United Kingdom3 reviews8.0Very good- • Leisure trip
- • People with friends
- • Double or Twin Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Shower head was broken and the extractor fan was pretty loud and didn't sound right.
Great location and room size
Stayed in October 2022
-
Reviewed: 30 October 2022
Jessica
United Kingdom12 reviews3 helpful votes8.0“Good value for money!”- • Leisure trip
- • Family with young children
- • Double or Twin Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Nothing
Great to be met at reception with a friendly welcome by a lovely guy who gave us a map of the area and pointed out how to get to the uni(we were there for open day).Good value for money and very clean.Would definitely stay again as walking distance to everywhere.
Stayed in October 2022
-
Reviewed: 30 October 2022
James
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • Double or Twin Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Cleen rooms and friendly staff, breakfast was good too.
Stayed in October 2022
-
Reviewed: 29 October 2022
Anne
United Kingdom2 reviews8.0“Very pleasant and would stay there again.”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 2 nights
Helpful Tips. Just the cooked breakfast wasn't as hot as I would liked. I do understand it was a busy time. Something to look at on how to improve. In our room it would have been nice to have just a little more tea & coffee etc and have these items along with the mugs on a tray and when in the shower , some where to put your shower gel etc.
The location was good and the B & B was clean and tidy. Staff friendly and helpful . It was nice meeting other guests at breakfast in the lounge. Our room was clean and tidy each day.
Stayed in September 2022
-
Reviewed: 23 September 2022
David
United Kingdom8 reviews9.0“Very pleasing/ satisfactory”- • Leisure trip
- • Family with young children
- • Double or Twin Room with Shared Bathroom
- • Stayed 1 night
Tomato with the cooked breakfast
Everything was comfortable and clean, and the staff were available/ helpful. The bed was great
Stayed in September 2022
-
Reviewed: 20 September 2022
Justin
United Kingdom1 review6.0“Had a great time in a great location”- • Leisure trip
- • Solo traveller
- • Double or Twin Room with Shared Bathroom
- • Stayed 1 night
walking 7 flights of stairs for a cigerette or anything else!!!
Staff were really lovely and breakfast was great
Stayed in August 2022
-
Reviewed: 11 September 2022
Frederick
United Kingdom2 reviews6.0“Overall good and will recommend . Just the distance was a little far from the University”- • Family with young children
- • Double or Twin Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
Family room can do with a microwave at least, the bathroom sink taps were very hard to wash hands etc as the taps were far too short enabling us to get our hands quite under the taps.
The staff at the canteen were very friendly and good breakfast
Stayed in September 2022
-
Reviewed: 29 August 2022
Lee
United Kingdom23 reviews8.0“Staff were very polite and helpful. Property was very clean. Was let down by being a bit rundown.”- • Leisure trip
- • Couple
- • Double or Twin Room with Shared Bathroom
- • Stayed 2 nights
Nothing I can think of
Breakfast was very good on the two days we stayed. Cooked breakfast was as you would expect. Was offered a selection of hot drinks not just tea or coffee
Stayed in August 2022
-
Reviewed: 8 August 2022
Marie
United Kingdom7 reviews9.0“Staff lovely but disappointed about the shared bathroom!”- • Leisure trip
- • Group
- • Double or Twin Room with Private Bathroom
- • Stayed 1 night
- • Submitted via mobile
paid for 3 rooms with bathrooms but on arrival one of the rooms had a shared bathroom, we did not say anything about this as we had already arrived very late and decided we would allow our friends to share our bathroom but had we have been staying longer it would have been very disappointing for a room that cost £100 a night!
staff were very friendly and helpful
Stayed in July 2022
-
Reviewed: 27 July 2022
Julia
United Kingdom3 reviews9.0“Good place for family to explore Plymouth.”- • Leisure trip
- • Family with young children
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The lock for the room need a bit of work to open it. But overall, it is fine.
Very good location, near the habour and the park, close to the tourist area. Every places within 20 minute walk. Room in good size and clean. Staffs are friendly and helpful. Also provided city map and guidance for tourist Breakfast are good with various choice.
Stayed in July 2022
-
Reviewed: 22 July 2022
Mark
United Kingdom1 review7.0“It was ok for the most part. Staff really polite and friendly”- • Leisure trip
- • Solo traveller
- • Single Room with Shared Bathroom
- • Stayed 3 nights
- • Submitted via mobile
The shower was a bit too small and the knob to turn off the shower was stiff. On my second day someone entered my room to clean the beds but left the door ajar.
Breakfast was great
Stayed in July 2022
-
Reviewed: 20 November 2021
Sharon
United Kingdom1 review9.0“Comfy room, friendly staff”- • Leisure trip
- • Solo traveller
- • Single Room with Shared Bathroom
- • Stayed 1 night
- • Submitted via mobile
Vegi breakfast is just the meat breakfast with the meat removed. Same price, no additions for the removed food.
Really friendly manager, really helpful. Upgraded to en suite at no extra charge. Comfortable room. Excellent price.
Stayed in October 2021
-
Reviewed: 14 October 2021
Chris
United Kingdom16 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Single Room with Shared Bathroom
- • Stayed 1 night
- • Submitted via mobile
Great location
Clean and tidy
Stayed in October 2021
-
Reviewed: 19 September 2021
Rhiannon
United Kingdom1 review7.0“Nice place - vry close to the Hoe and easy to walk to anywhere in the centre”- • Business trip
- • Solo traveller
- • Single Room with Bathroom
- • Stayed 1 night
Very difficult to find parking as most of on street parking places full and had to search for spaces for quite some time.
Great choice of breakfast - even offered a take away option! Very friendly staff and good portions
Stayed in September 2021
-
Reviewed: 12 September 2021
Karen
United Kingdom1 review9.0“Clean and in easy access of Plymouth, Barbican and Hoe.”- • Leisure trip
- • People with friends
- • Double or Twin Room with Private Bathroom
- • Stayed 2 nights
- • Submitted via mobile
No arm chair in room.
Big rooms.
Stayed in September 2021
-
Reviewed: 12 September 2021
Petr
Czech Republic22 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Double or Twin Room with Shared Bathroom
- • Stayed 3 nights
- • Submitted via mobile
Depending on your room, the breakfast can be in another bulding. Breakfast was satisfying, but not self-service. You have to partly pre-order and need to ask if you want something more.
We were pleased we got own bathroom even we paid for shared one. Very kind and helpful staff, good location for travelling in Cornwall (by car).
Stayed in September 2021
